MARICELA LOPEZ

***** ******* ***** **. *****, CA 95315

Phone 209-***-****

Career Objective

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Core Competencies

Bilingual English/Spanish

SAP and Ariba experience

Purchase Orders

Proficient in Microsoft Word, Excel, PowerPoint

Outbound/Inbound calls

Excellent of Customer Service

10-key

Internet Savvy

Education

Modesto Junior College

Certified in 10-key, Internet, Excel

Work experience

April 2020- July 2020

Facilities Clerk Kelly Services E&J Gallo Winery

Answer phones In person Customer Service

Generate Work orders and dispatch accordingly

Coordinate Safety Training for Contractors

Work with corporate security on issuing access to the building and badging

August 2017 – March 2020

Sourcing Analyst, Kelly Services E&J Gallo Winery

Experience in SAP S4 and price updates

Confirm orders through MRO

Vendor creation

Print Over Due Report and send to Suppliers

Track delivery status of orders, contracts and vendors

PO Entry

Maintain computerized files, spreadsheets and data bases

February 2017- August 2017

Consumer Relations Representative, Kelly Services E&J Gallo Winery

Answer Consumer calls

Made decision quickly and effectively

Engaged with communication through various ways of contact social media

weblogs, chat, text and outlook

Performed data entry and typed simultaneously and used system to find where to buy product for consumer.

Processed rebate submissions, coupons and money back offers.

Product knowledge regarding tasting rooms, nutrition and ingredients.

Working directly with Marketing on advertising for brand and new releases of products and systems.

Worked with Risk management to investigate consumer damage claims, maintain a chain of custody, initiating investigations and create documenting to take proper action resolve claims.

May 2016- January 2017, Granite Gallery

Customer Service Representative

Answer phones.

Data Entry.

Process Invoices as needed for material.

Participate in architectural and engineering planning and design installation of countertops

September 2010 - January 2016, Zarate Foods Inc.

Administrative Clerk

Prepared invoices reports, memos letters, financial statements and other documents using word processing spreadsheets data base, or presentational software.

Read and analyze incoming calls, and reports to determine their significance and plan their distribution.

Directed deposits, cash handling.

October 2008 - November 2009, Foster Farms

Accounts Receivables Clerk

Applied checks to accounts

Posted credits and debit memos

Opened, sorted and distributed mail

Filed answered phone and heavy data entry

Prepared and reviewed documents for finalizing and scanning

September 2004 - October 2007, Verizon Wireless

Customer Service Representative

Resolved Customer complaints regarding sales and service

Determined price schedules and discount rates

Monitored customer’s preferences to determine focus of sales efforts

Conferred with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

Represented the company at trade association meetings to promote products

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