Customer Service Representative
Resume:
Tanya Harrell
Customer Service Specialist
Milwaukee, WI 53223
ad403a@r.postjobfree.com
Tanya is a highly motivated and skilled Customer Service Rep with a managerial background who graciously handles and resolves challenging client issues. Driven to consistently delivering exceptional client support. She is versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 15 years in a demanding call center environment as a Customer Service Representative.
Tanya has also been an intricate part of organizing a Internal Medicine practice, while attending nursing school from August 1999-May2001.
Subsequently, she changed majors and received a Bachelor of Arts degree in Communications in May 2004.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Logistics Specialist
Burris Logistics/ Elite Staffing - Waukesha, WI
February 2023 to October 2023
Overseeing transportation and warehouse storage, scheduled drivers for appointments, checking drivers into doors, counting inbound/ outbound deliveries, etc Customer Service Rep
DentaQuest-Inc - Milwaukee, WI
June 2020 to September 2023
Answered calls via inbound
● Troubleshoot accounts
● Provide credentialing to providers
● Collect information to make changes on members accounts
● Processed medical claims, via- voiding, changes, amounts, dates Customer Service Representative
Jefferson Electric - Franklin, WI
April 2019 to August 2019
Order entry, updated new ad old accounts, performed accounting duties
● Resolved customer inquiries, by follow up calls, troubleshooting,
● And speaking with multiple vendors to rectify customer complaints. Level II Customer Service Representative
Cargill - Milwaukee, WI
February 2016 to August 2018
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
● Communicated with vendors regarding back order availability, future inventory and special orders.
● Successfully acquired an average of 20 new customers per month, generating a 64% growth in revenue.
● Provided an elevated customer experience to generate a loyal clientele.
● Effectively communicated with and supported sales, marketing and administrative teams daily.
● Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
● Developed reputation as an efficient service provider with high levels of accuracy.
● Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
● Served as the main liaison between customers, management and sales team.
● Processed over 75 daily invoices and billed renewed invoices to clients. Customer Service Manager
Byfield Accounting - Milwaukee, WI
April 2013 to January 2016
Cross-trained and backed up other customer service managers.
● Met all customer call guidelines including service levels, handle time and productivity.
● Solved unresolved customer issues.
● Managed workflow to exceed quality service goals.
● Facilitated inter-departmental communication to effectively provide customer support.
● Maintained up-to-date knowledge of product and service changes.
● Investigated and resolved customer inquiries and complaints in an empathetic manner.
● Scheduled staff shifts to cover peaks and lulls in customer inquiries.
● Assisted HR with the process of recruitment, including vetting candidates
● Supported internal and external inquiries and requests related to HR
● Processing payroll and assisting with the documentation of employee compensation and benefits
● Supported HR related training programs, and coordinated logistics for new hire orientations.
● Updated employee records, processed training, employee evals, and grievances Community Service Specialist
Department of Social Services - Milwaukee, WI
November 2007 to April 2013
Recruited community members for projects and activities
● Prepared weekly written and oral reports about community service programs.
● Developed innovative programs and activities based on analysis of community needs and interests.
● Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development.
● Drafted press releases, catalogs, brochures and public service announcements to promote programs.
● Communicated with individuals of all ethnic and cultural backgrounds daily.
● Received and resolved an average of 150 calls each week regarding complaints and problems.
● Trained all new personnel
Education
BA in Communications
UW-Milwaukee - Milwaukee, WI
August 2001 to May 2004
Skills
• Interviewing
• Logistics
• Order Entry
• Presentation Skills
• Phone Etiquette
• Medical Billing
• Sales Support
• Employee Orientation
• Microsoft Outlook
• Accounts Receivable
• Administrative Experience
• Communication skills
• Manufacturing
• Customer service
• ERP systems
• Microsoft Office
• Supply Chain
• Payroll
Certifications and Licenses
Class A CDL
February 2008 to March 2020
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