Sina Haddad

647-***-**** Richmond Hill, ON, L*E 0J3 ad4022@r.postjobfree.com linkedin.com/profile SUMMARY

Energetic outgoing and detail-oriented Commerce student with a strong background in Economics and Finance, skilled in communicating data and market trends. Passionate about leveraging digital tools and marketing strategies to drive business growth and client engagement. Demonstrated ability in managing projects, conducting competitive analysis, and executing marketing campaigns. Adept at working in collaborative settings, committed to fostering team success through trust, teamwork, and accountability.

EDUCATION

Ted Rogers School of Management, Toronto Metropolitan University. Sept 2019 – Present Bachelor of Commerce, Economics Major Finance Minor CERTIFICATIONS

CFI Financial Modeling & Valuation Analyst (FMVA) July 2022 WORK EXPERIENCE

Customer Service Representative June 2023 – Dec 2023 Bank of Montreal Richmond Hill, ON

● Served as the primary point of contact for customers at BMO, proactively identifying and resolving customer issues on time, resulting in a decrease in customer complaints and an increase in customer satisfaction ratings by 15%.

● Engaged customers in strategic financial discussions, identifying opportunities to optimize their banking and credit card needs. Consistently contributed to the branch’s business outcomes and elevated customer satisfaction through personalized financial guidance.

● Processed our small businesses’ weekly bank deposits with a laser focus on making sure that every transaction was accurate.

● Excelled the weekly metrics and responsibilities by achieving more than expected targets in opening different chequing and high-interest savings promotion accounts while also completing applications for credit cards through Mastercard and Visa.

● Proactively integrated marketing promotions and programs into customer interactions, seeking to promote banking services that clients may need while upholding the highest ethical and compliance standards. Financial Analyst May 2022 - Sept 2022

Ted Rogers School of Management Toronto, ON

● Conducted financial data analysis based on previous statements and collaborated with team members on various business analysis projects.

● Assisted in developing financial reports in the healthcare sector and communicated recommendations to management.

● Leveraged key performance metrics, including revenue and cash flow growth, return on invested capital, margin expansion, and earnings per share, to provide valuable insights on investment opportunities and risks to stakeholders.

● Developed and maintained financial models supporting the analysis of investment opportunities and portfolio management decisions, resulting in a 10% increase in the portfolio's value.

● Conducted ad-hoc financial analysis to aid strategic decision-making within the team. Summarized findings and presented them to management, fostering an informed and strategic approach to investment and portfolio management.

Merchandiser May 2022 - Jan 2023

Coca Cola New Market, ON

● Coordinated with store managers to restock shelves promptly and maintain optimal inventory levels.

● Adjusted displays based on product availability, sales trends, and store layout changes.

● Assisted consumers with their inquiries and concerns related to Coca-Cola products by providing product information Sina Haddad

647-***-**** Richmond Hill, ON, L4E 0J3 ad4022@r.postjobfree.com linkedin.com/profile and resolving issues.

● Efficiently planned daily routes to visit multiple stores, minimizing travel time and maximizing productivity. Bank Teller Mar 2021 - Feb 2022

Scotiabank Richmond Hill, ON

● Managed transactions with 99% accuracy and efficiency, including deposits, withdrawals, and loan payments.

● Identified customer needs and provided information on bank products and services, resulting in a 20% increase in customer sign-ups.

● Provided exceptional customer service, receiving a 95% satisfaction rating on customer feedback surveys.

● Trained new hires in bank procedures and customer service techniques, resulting in a high passing rate on performance evaluations, demonstrating strong leadership and ability to manage multiple tasks while maintaining high-quality work.

● Stayed current on market and economic trends, delivering regular recommendations to portfolio managers. Collaborated closely with managers to evaluate and optimize portfolio performance, yielding a 15% increase in the healthcare sector.

● Engaged in budgeting, forecasting, and analyzing variances to support strategic decision-making SKILLS AND COMPETENCIES

● Financial Analysis: Proficient in financial modeling, forecasting, and reporting using Microsoft Office.

● Software Skills: Proficient in MS Office (Word, PowerPoint, and Outlook), Teams, Excel (VLOOKUP, HLOOKUP, INDEX MATCH, PivotTables), and SharePoint.

● Excellent Communication and Client Relationship Building: Strong interpersonal skills, able to establish and maintain strong relationships with clients by understanding their needs and providing personalized products and services.

● Market Research: Experienced in conducting market research, for investment decisions by using tools such as Capital IQ and Bloomberg Terminal.

PROJECTS

Exports and the Exchange Rate Case Study Oct 2023

● Conducted a case study on the impact of monetary policy and oil price shocks on the exchange rate of exports based on Statistic Canada data.

● Analyzed the impact of monetary policy shocks and oil price shocks on the exchange rate elasticity of exports.

● Explored how higher oil prices affect foreign demand for Canadian non-oil exports and domestic input prices.

● Examined the relationship between a higher exchange rate, export prices, and export volume.

● Concluded 7 shocks, including domestic and external factors, and their effects on exports.