Latasha Hopkins

Victorville, Ca. *****

Cell 562-***-**** Email: ad401o@r.postjobfree.com

OBJECTIVE: Pursuing a career in Human Resources where I can utilize my employee relations and analytical skills.

PROFESSIONAL EXPERIENCE: Strong background in Labor Laws, Union Negotiation, Compensation, Benefits, Payroll, and Pricing. I assisted my previous employer with developing a shared services center. Currently, manage two locations for the western regional division.

Proven ability to function as a Strategic HR Business Partner, develop and implement successful human resources management strategies to support corporate mandate. Creative and innovative thinker with combined leadership skills, team building, communication, interpersonal, and presentation skills.

COMPUTER SKILLS : Windows, Word, Ceridian, Outlook, SQL, Access, Excel, QuickBooks, AS400, Goldmine, Paychex, Resolution, PeopleSoft, Taleo, Great Plains, Lawson, Sage, IDX, Kronos, Medical Management, Facets, ADP, SpringCM, JBDev, Winteam, Leave links, Oracle, UltiPro/UKG, and DCS.

EMPLOYMENT HISTORY:

9/22-Present Keolis Transit Services

HR Manager

● Responsible for Onboarding, Payroll functions, Benefits, Training & Development, Recruitment and Employee Relations.

●Coach managers on the process of evaluating employees, setting goals, conducting objective performance reviews, and recognition program.

●Established an open channel of communication that allows employees quick and easy access to information such as competency-based performance management system linking to KPI metrics.

●Handle employee terminations, union grievance, EEOC claims, and other legal matters.

●Develop job profiles and process background checks; select candidates, interview, and hire employees in collaboration with department managers.

●Plan and develop on-the-job training programs for employees and career development programs for managers with a focus on retention.

6/19-9/22 Allied Universal

HR Generalist & Benefits Analyst

●Assist with maintaining employee records in HRIS system, hiring Admin staff, and Field staff.

●Assist employees as needed with human resources related questions or concerns.

●Process new hires including background check and physicals, request computer access, provide new hire orientation.

●Assist with group benefit programs for Medical, Dental, Vision, STD, and LTD.

●Process reports for FMLA, Benefit Pricing, LOA, EOI and Voluntary Ins.

●Assist with monthly compliance and payroll reporting for regions across the United States including union members.

9/15-6/19 Prospect Medical Group/Alta Hospitals

HR Generalist & Onboarding Specialist (Promotion)

●Onboard new hires, conduct new hire orientation, maintain Personnel Action Forms (PAF), and liaise with facilities and IT on new hire profile set up, technology needs, and training.

●Assisted in the creation of a shared services center.

●Execute pre-employment activities (I-9 forms, new hire forms, Background check, and drug screen.)

●Develop and Administer Human Resources policies, assist Talent acquisitions with job descriptions, job postings, and onsite facilitation of engagement initiatives.

●Assisted with testing of scenarios or functions for each module of new HR system.

●Hosted weekly status meetings with Managers, Business Partners, and Talent Acquisition.

●Manage employee health benefits, monitor monthly reports, and refer discrepancies for resolution.

●Ensure timely and accurate reports for FMLA, Workers’ Comp., LOA, and monitor credentials.

●Developed DEI programs and practices necessary to establish and retain a high level of employee satisfaction and retention.

Benefits Configuration Analyst (Prospect Medical/Alta Hospitals)

●Configures all aspects of Benefit interpretation for both Commercial and Senior products, including set up, analysis and implementation.

●Update service codes for assigned contracts to ensure Health Plan Templates are updated.

Utilized IDX as well as Availity to ensure appropriate benefits were updated to reflect the current copays.

●Conduct quality audits on products pre and post implementation to ensure accuracy of contract loading and claim payment accuracy based on contract intent.

●Resolve all Out-of-Pocket overages and PFS claims within stated Service Level Agreements.

●Work as a liaison to Customer Relations, HMO Risk, Provider Dispute Resolution, Eligibility, Provider Relations, and Recovery regarding benefit interpretation issues.

6/10-9/15 UnitedHealth Group/Optum

Provider Data Maintenance/Benefits Analyst

●Managing contracts assigned for both Commercial and Government products, including validation of demographics, credentialing, and system accuracy prior to installation in applicable systems.

●Update service codes for assigned contracts to ensure Federal Mental Health Parity guidelines are updated within Facets as well as working with CBMS to ensure appropriate systems are updated to reflect the changes.

●Conduct quality audits on products pre and post implementation to ensure accuracy of contract loading and claim payment accuracy based on contract intent.

●Interpret Summary of Benefits information for various types of medical plans utilizing CPT codes based on AMA guidelines.

●Work as a liaison for the Claims Department and Membership department by uploading documents into a shared drive.

EDUCATION:

8/2023 University of Phoenix

Bachelor of Science in Business Administration

8/2022 University of Phoenix

Human Resources Management Certificate

6/2000 Bellflower ROP

Certificate in Medical Front Office / Medical Billing

4/1998 Practical Data Processing

Certificate in Computerized Office Automation

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