Customer Service Specialist

Lisa R. Smith

** ***** ***** **., ******** NC ***33

ad3zpd@r.postjobfree.com

910-***-****

I am an individual with strong customer service experience. Passionate about building customer relationships, driving brand loyalty and resolving complex customer inquiries. WORK EXPERIENCE Liberty Tax Service-Asst. Manager 6/2020 - 12/2023 Wilmington, NC

Updated store policies based on customer surveys, increasing customer satisfaction by 17%

Generated $82,570 a year by preparing tax returns for individuals and companies Headed up education and training of 20+ employees, increasing customer retention by 93%

JCPenney-Retail Asst Manager 2/2010 -1/ 2015

Fayetteville, NC

Met or exceeded sales and margin goals for 10 months in 2012, 2013, and 2014 Partnered with senior management to develop an operating budget, decreasing expenses by 14% and saving approximately $24,560 a year

Implemented new loss prevention procedures to decrease sunk costs by 12% Trained 7 shift leads and 2 supervisors to create a positive and productive environment Learned >79% of total products, increasing customer satisfaction by 29% Kohl's-Retail Associate 5/2007 -8/ 2010

Fayetteville, NC

Monitored and stocked merchandise according to seasonal trends, increasing revenue by 7%

Processed 15+ daily transactions with accuracy and speed Sold $8,170+ in seasonal promotion products by upselling at check-out Established professional rapport with customers, increasing customer retention by 6% Retained a detailed knowledge of merchandise to provide appropriate recommendations EDUCATION South University - Bachelors Degree 8/2020-5/2023

Savannah, GA

Cape Fear Community College - Associates Degree 8/2003-5/2006 Wilmington, NC

South Shore HS-High school diploma 9/1984-6/1988

Brooklyn, NY

Skills Interpersonal Communication; Leadership; Organization; Management; Budgeting; Sales; Scheduling; Cash Register; Block POS