PROFESSIONAL SUMMARY
Eager and dedicated Salesforce Administrator with 10+ years of diverse experience. Adept at optimizing Salesforce platform functionality, aligning it with business objectives, and driving operational excellence. Proven track record of ensuring data security, delivering user training, and efficiently resolving issues. A committed professional with a deep understanding of Salesforce customization, automation, and best practices, consistently contributing to organizational success through expert Salesforce administration. PROFESSIONAL EXPERIENCE
Hello Tech Los Angeles, CA (Remote) Sept 2018 to Present Salesforce Administrator
Configure and customize Salesforce Service Cloud for a team of 15,000+ users to improve user productivity
Manage all package releases, including designing, developing, documenting, and implementing test cases/plans for the fundraising and advocacy team
Monitor inbound break-fix requests, resolve or identify appropriate teams to resolve issues, and achieve a high ticket resolution rate within SLAs
Participate in a distributed development team, utilizing source control and automated build processes to reduce development time
Manage all help system data and conduct analysis to enhance customer satisfaction, help desk efficiency, and overall support team performance Evergreen Senior Management LLC Buford, GA Feb 2017 to Sept 2018 Scrum Master
Orchestrated the Scrum framework, conducting sprint planning, backlog grooming, daily scrums, sprint reviews, and retrospectives with precision and dedication
Led and facilitated sprint reviews, daily scrums, and planning meetings, cultivating full team engagement and commitment to achieving project goals
Managed the product backlog and provided unwavering support for the Scrum framework, ensuring timely monthly sprint releases
Collaborated effectively with product owners, team members, technologists, and fellow Scrum Masters to define innovative solutions and drive project progress
Pioneered Agile best practices and nurtured team cohesion, adeptly overcoming impediments and enhancing productivity
Mentored teams in Agile practices and delivered comprehensive training sessions to foster a positive Agile mindset across the organization
Applied Agile methodologies to streamline cycle times and achieve target margins, consistently delivering successful project outcomes Chewa Global Corp Peachtree Corners, GA Nov 2012 to Jan 2017 Project Manager
Initiated and developed projects, prudently managing costs while vigilantly monitoring project performance
Cultivated strong relationships with material vendors, effectively reducing costs and diversifying procurement capabilities
Met project deadlines without compromising construction quality or workplace safety
Revolutionized operational methods and streamlined accounting procedures, optimizing overall efficiency
Maintained transparent communication through precise technical writing, thoroughly documenting and disseminating critical processes
Strategically planned, designed, and scheduled phases for large-scale projects, ensuring seamless execution
EDUCATION
Diploma, Accounting, Nkumbi International College
CONTACT
ad3zmc@r.postjobfree.com
Metro Atlanta Area
CERTIFICATIONS
Salesforce Administrator
Scrum Master
Pega CSA
Pega CSSA
Google IT Support
Literacy and Evangelism
KNOWLEDGE, SKILLS,
& ABILITIES
Salesforce Configuration
Salesforce Customization
Data Import and Export
Reports and Dashboards
Creation
Salesforce Security and User
Management
Workflow Automation
Visualforce Page Development
Lightning Components (Aura or
LWC)
Salesforce Data Model and
Schema Design
Data Quality Management
Salesforce Integration (APIs,
REST, SOAP)
Sandboxing and Deployment
Processes
Salesforce Lightning Experience
Troubleshooting and Issue
Resolution
User Training
TOOLS
Salesforce Setup
Data Loader
Salesforce Inspector
Workbench
Trailhead
Salesforce Weekly Export
Salesforce Community
Salesforce Mobile App
Salesforce Trust Status
Tableau Developer
PHILIP PHIRI