GLORIA AYETEY

E-mail: ad3zki@r.postjobfree.com

Phone: +1-227-***-****

Address: *** ******** ** ************, ** 20877

PERSONAL PROFILE

A well-educated and proactive lady with a proven record of accomplishment of excellent customer care service and dedicated to working to improve the ethos of my organization as well give off my best in a good and challenging work environment. My key skills are:

Excellent interpersonal relationships

Leadership

Result-oriented

Intellectual awareness

EDUCATIONAL BACKGROUND

Montgomery College Rockville Maryland, U.S.A June, 2001 – April, 2003

Prerequisites for Information Systems

St Monica’s Secondary School, Advanced Level Certificate September, 1993 - 1995

Technology Secondary School, Ordinary Level Certificate September, 1987 – 1992

SPECIFIC TRAINING

Leadership training

Head of Medical Insurance Billing & Submission of Claims Dept for

Rockville Internal Medicine Group, Rockville, MD April, 2007

Adventist Rehabilitation, Gaithersburg, MD April,2006

Georgetown University Hosp, Washington June, 2003

Time slips and Quick books Data Entry for Lawyers @

Sprenger & Lang P.L.L.C, N.W, DC July, 2001

I.T Training (Microsoft Word, Excel, PowerPoint, Coral draw, Internet)

Montgomery College, Rockville Campus July, 2001

Trained for software EPIC, nextgen and EMR.

CAREER HISTORY

Rockville Internal Medicine Group, is a leading privately owned medical practice with over 30 physicians located in the Rockville Potomac area of Maryland, serving the DC area as a whole. Founded in 1952 the practice is one of the premier medical practices in the state of Maryland. As a multi-specialty group with a strong emphasis on primary care RIMG has succeeded in many performance based arrangements with various Insurance companies all over the U.S. as well as some international insurance companies.

Customer Experience In Connection with Medical Billing & Submission of Claims for Patients. March, 2007 – Feb, 2012 until I moved to Ghana

Key Responsibilities:

Customer Service

Welcoming new patients and maintaining updated billing insurance accounts online with Net gen

Briefing out and in patients on new medical specialists who continue to join the practice and how best their insurances can be applied to such visits to keep their out of pocket payments to a minimum.

Providing support in connection to billing both at the call center and to walk-in patients at the counter

Solving general accounts queries and activating new and existing patient accounts

Supervising the front office and ensuring discipline for front office activities

Billing & Payment Control

Preparing duplicate copies of invoices for potential and existing in and out patients

Making sure patients come in with referrals from primary or referring doctors if required by their insurance options chosen.

Ensuring most patient accounts are kept at a balance of zero.

Conducting daily inventories of co pays for visits.

Managing front office pickups for referrals necessary for billing issues, sample drugs and needed medical records.

Adventist Rehabilitation

Thru Quadrant Inc. – Temp Agency March, 2006 – August, 2006

Key Responsibilities:

Collecting data from patients to be enrolled as new and returning patients of the rehab center

Entering data for medical billing insurances in Next Gen and daily co pays in Microsoft Excel

Performing general administrative duties

Balancing patient accounts daily

Georgetown University Hospital, June, 2003 – December 2005

Customer Service Rep,

Key Responsibilities:

Assisted with the scheduling of in and out patients

Making calls to patients & insurance companies to assist in insurance payments.

Making calls to other medical practices to request referrals for patients.

Sprenger & Lang, PLLC, NW, DC is a well known law firm in the DC area which has built the reputation as class action lawyers by representing plaintiffs in successful employment cases against large employees

Administrative Assistant,

Key Responsibilities:

Processing the accounts payable and receivable

Typing and filing paid bills and other documents

Making and receiving calls to solve queries on times put in by lawyers on cases

Home Depot, Silver Spring, MD, Agagpe Life Ministries, Laurel, MD, Linens & Things, Rockville, MD. Between the years of June 1999 – May, 2003.

Customer Representative,

Key Responsibilities:

Data entry, assisted customers over phones and in store and also tracked and analyzed periodic reports for various company departments.

COMPETENT POSITIONS OCCUPIED

Team Leader, Billing Department, RIMG, Rockville, MD. U.S.A November 2009 to 2012

Secretary, Staff Representative Council, RIMG, Rockville, MD April 2010 to 2012

Sports Secretary, (Recognized holiday sporting activities for the office) January-December 2011

Secretary, Writers and Debaters Club, St Monica’s Secondary School 1993-1995

ACHIEVEMENTS

Best Performing Employee for 2010 / 2011, RIMG, U.S.A

Best Customer Service Executive for October 2009 & 2010, RIMG Billing Department

Most Outstanding Deeds (Leadership and Rehab) May 2006, Adventist Rehab, U.S.A

Gold Medalist, 800 meters, annual inter-college competition, Technology Secondary, 1990.

OTHER INTERESTS

Playing Hockey

Participating in annual work out door games

Singing

REFEREES

1.Dr. Allan Pollack

Head/Partner of Medical Practice

Rockville Internal Medicine Group

Tel: 301-***-**** ex 3003

Website: www.rimgmd.com

2.Dr. Asefa Mekonnen

Partner of Practice

Rockville Internal Medicine Group

Tel: 301-***-**** ex 3013

Website: www.rimgmd.com

3.Dr. Ira Berger

Partner of Medical Practice

Rockville Internal Medicine Group

Tel: 301-***-****

Website: www.rimgmd.com

4.Angelina Hines

Head of Human Resourcing

Adventists Rehab Shady Grove / Rockville, Maryland. U.S.A

Tel: 240-***-**** / 6200

Website: www.AdventistRehab.com

5.Joyce Heller

Head of Human Resourcing

Rockville Internal Medicine Group

Tel: 301-***-****

Website: www.rimgmd.com

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