ASHONTI WILLIAMS

Decatur, GA *****

ad3zke@r.postjobfree.com / 470-***-****

SUMMARY

-To ASHONTI WILLIAMS CUSTOMER SERVICE REPRESENTATIVE Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

SKILLS

Reading Comprehension

Prioritization

Active Listening

Lead Generation

Service Upselling

Data Entry

Delivery Scheduling

Calendaring

High-Energy Attitude

Customer Service

Consultative Sales

Inbound and Outbound Calling

Customer Relations

Credit Card Payment Processing

Hardware Diagnostics

Call Center Operations

Technical Troubleshooting

Customer Service Support

Error Detection

Collaborative Team Player

Interpersonal Skills

EXPERIENCE

Technical Support Representative / Concentrix - Atlanta, GA 08/2023 - 11/2023 Provided technical assistance to customers through phone, email and chat support. Troubleshot customer inquiries related to software and hardware issues. Resolved escalated customer service issues in a timely manner. Diagnosed system errors and implemented solutions to resolve them. Created reports on customer complaints and feedback for management review. Utilized remote access tools to connect remotely with customers' systems when necessary. Conducted research into product-related issues, identified solutions, and provided accurate information to customers.

Walked customers through common phone hardware and software configurations to maximize service functionality.

Customer Service Representative / Home Depot - Marietta, GA 05/2021 - 06/2023 Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service Answered incoming calls and emails, providing frontline customer support or assistance with product and service AW

transactions

Remained calm and professional in stressful circumstances and effectively diffused tense situations Answered inbound calls, chats and emails to facilitate customer service Demonstrated excellent communication skills in resolving product and consumer complaints Developed strong customer relationships to encourage repeat business Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

De-escalated problematic customer concerns, maintaining calm, friendly demeanor Consulted with customers to resolve service and billing issues Set up and activated customer accounts

Escalated customer concerns, issues and requirements to supervisors for immediate rectification Informed customers about billing procedures, processed payments and provided payment option setup assistance Assisted customers with making payments or establishing payment plans to bring accounts current Made outbound calls to obtain account information

Used proven techniques to de-escalate angry customers during telephone interactions. CUSTOMER SERVICE Associate / WALMART - Decatur, GA 11/2019 - 06/2021 Delivered fast, friendly and knowledgeable service for routine questions and service complaints Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication

Addressed inquiries, resolved customer issues and managed customer relations Consulted with customers regarding needs and addressed concerns Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

Educated customers on special pricing opportunities and company offerings Organized and prioritized tasks and activities and worked within strict timeframes and deadlines Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines Met and exceeded productivity targets by handling every interaction with top-notch customer service Maintained customer privacy and protected company operations by keeping information private and confidential Assisted customers with making payments or establishing payment plans to bring accounts current Reviewed account and service histories

EDUCATION AND TRAINING

High School Diploma 05/2020

Southwest Dekalb High School - Decatur, GA

C/O

ADDITIONAL INFORMATION

INTERNAL USE, INTERNAL USE INTERNAL USE

Contact this candidate