Gurmanjot Maan

778-***-****

ad3z3l@r.postjobfree.com

SUMMARY

Hard working employee with customer service, multitasking and time management abilities. Devoted to give every customer a positive and memorable experience. Multilingual- Punjabi, Hindi, English. Able to easily grasp and put into application new ideas, concepts, methods and technology.

SKILLS

Department Coordination, Cleaning Practices, Staff Evaluations, Work Scheduling,Work Inspection,Clear Communication

EXPERIENCE

Cleaning Supervisor, University of British Columbia-Okanagan Campus,Kelowna, B.C

May 2023 - PRESENT

●Supervised and supported housekeeping personnel to maximize quality of service and performance.

●Verified each completed room against standard plans to maintain consistency.

●Sustained safety protocols to support proper and cost-effective equipment and material usage.

●Reviewed employee performance and devised an improvement plan to achieve goals.

●Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

●Developed training programs to build employee performance, improve employee engagement and increase employee retention.

●Sanitized and cleaned sinks, mirrors, toilets and showers.

●Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

●Mixed water and detergents or acids to prepare cleaning solutions.

Restaurant Manager, Taaz Indian Restaurant, Kelowna, B.C

December 2022- PRESENT

●Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

●Completed thorough opening, closing and shift change functions to maintain operational standards each day.

●Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.

●Prepared employee schedules to maintain appropriate staffing levels during peak periods.

●Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

●Resolved and investigated complaints regarding service, food quality and accommodations.

●Managed accounts payable, accounts receivable and payroll.

●Trained new employees to perform duties.

●Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

●Assisted staff by serving food and beverages or bussing tables.

●Inspected dining and serving areas for cleanliness and proper setup.

Fruit Packer- Warehouse

January 2022- February 2022

●Assembled cartons, crates and containers to prepare for shipping.

●Inspected outgoing shipments to maintain quality assurance standards.

●Reviewed packing slips and other documentation to properly box requested items for shipment.

●Loaded materials and products into package processing equipment.

●Remove completed or defective products or materials, placing on conveyors or loading docks.

Cleaner- Walmart, Westbank, B.C

June 2021 - December 2021

●Sanitized frequented areas and equipment using approved supplies.

●Maintained safety protocols through safe handling of equipment and chemicals.

●Restocked supplies, replacing toiletries, liners and soaps.

●Transported trash and hazardous waste to the appropriate disposal area.

●Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.

EDUCATION

Currency enrolled

Business Administration Diploma, Okanagan College, Kelowna, B.C

June 2022- High School Diploma

Rutland Senior Secondary, Kelowna, B.C

CERTIFICATE

FoodSafe Level 1

Serving It Right

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