SKILLS DEMARIS JORDAN
EMERGING IT HELP DESK PROFESSIONAL
OBJECTIVE
Seeking a position as an emerging IT Helpdesk professional, eager to contribute strong analytical and problem-solving skills to provide efficent Tier I support. Dedicate to delivering excellent customer service and enhancing expertise in a dynamic IT Environment. EXPERIENCE
CLASSIFIED WASTE DISPOSAL LOADER
Amentum, Incorporated McLean, Virginia
(March 2023 – Present)
Responsible for transporting and handling classified waste in Washington metro area. Load, transport, and unload materials securely. Pull materials for collection areas, maintain security, and accurately record waste details. Active Top Secret/SCI US Government Clearance.
SECURITY MONITOR/COURTESY DRIVER
PAE, Incorporated McLean, Virginia
(August 2021 – February 2023)
Conducted passenger pickups and drop-offs, securing premises through patrols and monitoring. Welcomed passengers professionally, aided entry and exit, and maintained accurate passenger lists for security. Recorded observations and actives ensuring a safe and efficient environment.
UTILITY TECHNICIAN
Amentum, Incorporated McLean, Virginia
(February 2021 – July 2021)
LEAD PHARMACY TECHNICIAN
CVS PHARMACY Silver Spring, Maryland
(August 2011 – February 2021)
Proficiently handle routine inquiries on healthcare drug coverage, ensuring accurate prescription processing. Verify member eligibility, enter prescription data into computer systems, and generate pharmacist labels. Efficiently complete patient and company paperwork. Provide administrative support to the director of pharmacy, facilitating procurement of supplies and drugs.
Tier I Level Support
Troubleshooting and
technical support
experiences
Customer Relations
Teamwork
Administrative Duties
C O N T A C T
ad3yz1@r.postjobfree.com
Washington, DC
E D U C A T I O N
COMMUNITY COLLEGE
PREPARATORY ACADEMY
CompTIA ITF+,
October 2023 - Present
CALVIN COOLIDGE HIGH
SCHOOL
2009