Customer Service Project Director
Resume:
DD Dawn Dennie
Portage, IN ***** +1-219-***-****
ad3ys7@r.postjobfree.com Bold Profile
PROFESSIONAL
SUMMARY
Results-driven project director/team manager with a record of outstanding performance in fundraising and project management, proven success in meeting and exceeding projected goals and deadlines, demonstrated ability to understand, calculate, and project the needed funds and time required to complete various projects. Strong foundation in forecasting the funding needed for short and long-term projects for profit and non-profit organizations. Proficient in problem solving with excellent customer service, communications and troubleshooting skills.
SKILLS Wage Works FSA/HSA
/HRA/Cobra/Commuter
2018-2020 (2 years)
Frontier Internet/Cable Services
2015-2016 (1 year)
Sallie Mae Help Desk 2015-2016
National Chaplain/Fundraiser
/Project Director AMVETS
National Ladies Auxiliary
2012-2014
State President/Project Director
Indiana AMVETS Ladies Auxiliary
2010-2011
Local President/Fundraiser
/Finance Committee Chairman
AMVETS Ladies Auxiliary
1999-present
Red Hat Society Project
Director/Fundraiser 2008-present
CDS Marketing/Platinum
Marketing 2011-2018
Customer Service
Dispute Resolution
Team Management
Time Management
Organizational Skills
Decision Making
Process Improvement
Coaching and Mentoring
WORK HISTORY ESCALATIONS SUPERVISOR 07/2020 to 11/2023 Wayfair Boston, Massachusetts
Handled 50 plus escalated calls and issues with purchase, delivery, quality and returns. Focused on problem resolution and customer retention. Provided necessary compensation for delay and error. Educated on company policies nd options for resolution. CUSTOMER SERVICE REPRESENTATIVE 01/2015 to 12/2016 Sallie Mae Merrillville, IN
50-100 calls per day Assisting College students applying for student loans. 80% of calls resolved with applications approval
SCSEP EMPLOYMENT SPECIALIST 01/2013 to 01/2016
AARP Merrillville, IN
Assisting 5-15 Seniors daily with job skills, job search, interview prep and resume building decreasing Senior unemployment in the area by 17.6 %. Job search and prep fulfilling Senior workforce in the area by 29% and successful AARP program stats improved by 19%
Recognized client employment barriers and devised strategies to resolve. Assessed individuals to identify skills, strengths and interests for job placement.
Provided clients with on-the-job training and employment related support to maintain and retain employment.
Devised and implemented individualized employment plans to support client goals.
Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
Conducted employer and community organization outreach to promote employment services.
Conducted performance reviews and provided feedback to managers on employee performance.
ASSISTANT TO OFFICE MANAGER 01/2011 to 01/2012
Indiana Legal Services
Performed intake and collected information for 20 plus potential clients daily.
Managed emails and phone calls.
Provided information through community of the services available through Indiana Legal.
Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Transferred and directed phone calls, guests, and mail to correct staff members.
Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Conducted research to assist with routine tasks and special projects. Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
EDUCATION Bachelor's Degree Busness Administration 06/2016 Purdue Calumet, Hammond, ON
Associate of Applied Science Business Administration 06/2014 Ivy Tech College, Gary, IN
SECTION NAME Joined the AMVETS Ladies Auxiliary 36 years ago. I have served locally in Gary, IN as president 12 times. I have served as State 1st, 2nd, 3rd Vice President, and as State President for Indiana from 2010-2011. I served as National Chaplain 2012-2014. I have served as the Parliamentarian for Indiana Ladies Auxiliary from 2019-2022. I an currently the National Executive Committee Chairman for the state of Indiana.
I am dedicated to honoring and supporting our Veterans.
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