Durga Reddy

**** ******* *****, *******, ***** -77040 * 832-***-**** * ad3ylu@r.postjobfree.com

Senior Business Analyst

Committed to enabling a company to better utilize its most valuable asset, its people

SUMMARY

Over 18 Years of experience as PM, Business Analyst & Software Quality Assurance Analyst involved in from project initiation and planning through execution, deployment and close-out

Expertise in creating and implementing ERP procedures in improving business operations and

Expertise in understanding workplace ethics, organizational structure, business strategy and

Expertise in troubleshooting systems and integration related issues and facilitating through issue resolution

• Expertise in configuring complex integrated Enterprise systems such as Oracle EBS, Maximo

• Expertise in working with agile methodology and organizing scrum meetings

Managed and directed incident management, problem management, change management and service requests and the resulting documentation.

• Collaborated with sponsors and stakeholders to define the project business case including project scope, goals and deliverables that support business goals.

Experience in troubleshooting systems and integration related issues and facilitating through issue resolution.

Experience in People soft financial system with focus on General Ledger and account payable and receivable modules

Experience with Software Asset Management systems/ processes

Knowledge and understanding of Software asset management discovery/repository tools like

Snow License Manager, ServiceNow.

Exceptional ability to quickly master new concepts and applications and object-oriented methodologies, experience in software development life cycle and software testing methods Expertise in preparing Test Documentation: Test Plans, Test Scenarios, Test Cases, and Software Requirement Specifications, Integration Test Specifications and Test Scripts

Experienced in Functionality, Black Box, System, Integration, Regression, User Acceptance, Performance, Stress and Validation Testing and using the automated tools Quick Test Professional, Win Runner, Load Runner, Test Director

Education

MS in Computer Information Systems, University of Houston, Texas, USA - 2003

MS in Physics from University of Madras, India

BS in Physics from University of Madras, India

Certification

PMP Certification (Project Management Professional - From PMI)

Certified ScrumMaster from ScrumAlliance

CSQA Certification

IBM Certification in AS/400.

Areas of Expertise

Strategic planning

Team leadership

Relationship building

Executive reporting

Training and development

Process communication

Document Management

Report Generation

Cost controls

Organizational Dynamics

Talent Management

Social Networking

Technical Skills

OS Requirement: Windows’ 95/98/2000/NT/XP

Mgmt. Tools: SharePoint, HP Quality Centre, Microsoft TFS

Microsoft Tools: T- SQL, SQL server reporting service

Testing Tools: Win Runner, Test Director, Load Runner, Quick Test Professional

Testing Skills: Unit, Integration, Functional (Black Box), Regression testing, Load and Performance Testing

Languages: Java, Visual Basic 6.0, C++, HTML, SQL, PL/SQL

Databases: Oracle, MS-Access, SQL server, ADO

Additional Skills: Equip Soft Oracle EBS, Maximo, MS Office, Visio 2000, MS Projects, SAP MM, Agile methodology, Microsoft Dynamic 365, Powe BI, ALM, JIRA

Scripts: Java Script, VB Script, TSL

Markup Languages: HTML, XML, DHTML, XSL

Professional Experience

Waste Management

Sr Business Analyst / Scrum Master Sep 2022 to Present

Waste management deals with all types of waste, including industrial, biological, household, municipal, organic, biomedical, radioactive wastes. The aim of waste management is to reduce the dangerous effects of such waste on the environment and human health. A big part of waste management deals with municipal solid waste, which is created by industrial, commercial, and household activity.

Responsibilities:

Leading the Analysis, design and development of requirements of business users.

Involved mainly in the Resource Center Production support issues.

Involved in business information analysis and improving the user experience

Working directly with clients to design and develop efficient solutions.

Produced deliverables as needed: (e.g., Service now tickets, Root cause analysis documents and detailed user stories).

Detail-oriented and self-motivated

Leading the offshore dev team in terms of scrum

Worked with Defect Triage Process

upload JSON files using AWS CloudWatch

Demonstration of all the production support issue fix to the business team

Pre-Release Demo’s for every release item to all the stakeholder’s

Creating, starting and completion of sprints in JIRA

Conducting daily scrum, Sprint planning, Sprint review calls

Holding Sprint retrospectives and Backlog Grooming calls

worked with Software asset management tool ServiceNow

NOV

Sr Business Analyst June 2021 to Sep 2022

Waste management deals with all types of waste, including industrial, biological, household, municipal, organic, biomedical, radioactive wastes. The aim of waste management is to reduce the dangerous effects of such waste on the environment and human health. A big part of waste management deals with municipal solid waste, which is created by industrial, commercial, and household activity.

Analyzed, Experience with Software asset management discovery/repository tools, such as Snow License Manager, ServiceNow designed and developed the system to meet the requirements of business users.

worked with Software asset management discovery/repository tools like Snow License Manager, ServiceNow.

Worked with Agile methodologies (Scrum) and Maximo asset management

Involved in business information analysis and improving the user experience

Working directly with clients to design and develop efficient solutions.

Produced deliverables as needed: (e.g., Service now tickets, Root cause analysis documents and detailed user stories).

Detail-oriented and self-motivated

Leading the offshore dev team in terms of scrum

Leading the Analysis, design and development of requirements of business users.

Involved in all stages of software development life cycle including Analysis, development, implementation, testing and support

HPE

Internal PM / Business Analyst Oct 2020 to June 2021

HPE is a global, edge-to-cloud Platform-as-a-Service company built to transform your business, by helping clients connect, protect, analyze, and act on all their data and applications wherever they live, from edge to cloud and bridging the gap between your digital vision and reality with global technology services

Responsibilities:

Leading the Analysis, design and development of requirements of business users.

Involved in all stages of software development life cycle including Analysis, development, implementation, testing and support

Involved in business information analysis and improving the user experience

Working directly with clients to design and develop efficient solutions.

Produced deliverables as needed: (e.g., software requirements documents, use cases, use case diagrams, wireframes, workflow diagrams, process diagrams, and detailed user stories).

detail-oriented and self-motivated

Leading the Latin America Logistics testing team

Worked with SAP MM (Materials Management) module for inventory and warehouse management

Experience in using HP ALM and coordinating with cross team to resolve defects and handling the CR’s

Worked with Defect Triage Process

Generate reports using Power BI

Involved in ERP implementation for Finance Operations

Infodat inc, Houston, Texas

Sr Business Analyst Aug 2016 to April 2020

Infodat can provide you organization with a wide variety of software development experts to build out your critically needed architectures and applications. Infodat has an approach to extract maximum value from your data. Data Complete uses a business focus, best in class processes, and leading tools to unlock accurate, meaningful information for your organization. Infodat helps industrial sales organizations use Microsoft Dynamics 365 to engage seamlessly across sales, customer service, field sales, operations, financials, marketing and project service automation.

Responsibilities:

Analyzed, designed and developed the system to meet the requirements of business users.

Worked with Agile methodologies (Scrum) and Maximo asset management

Participated in the design review of the application to come up with UI and provide best possible recommendations for the application from UI standpoint.

implemented upgraded the business process improvement using Microsoft Dynamics 365 (CRM)

Involved in all stages of software development life cycle including Analysis, development, implementation, testing and support

Participated in the design review of the application to come up with UI and provide best possible recommendations for the application from UI standpoint.

Planned, scheduled and tracked progress on project timelines, milestones and deliverables using appropriate tools

Experience in People soft financial system with focus on General Ledger and account payable and receivable modules

Worked with SAP MM (Materials Management) module for inventory and warehouse management

Involved in improving the user experience as per the UX team guide lines.

Working directly with clients to design and develop elegant solutions.

Produced deliverables as needed: (e.g., software requirements documents, use cases, use case diagrams, wireframes, workflow diagrams, process diagrams, and detailed user stories) in JIRA

Estimated requirements gathering level of effort, developed business analysis work plans, and ensured BA deliverables quality and timeliness in JIRA

Participated and designed Architecture with SAP & other external systems.

Worked with ACH and Payments Processing for the e payments and money transfers

Experience with Azure Dev Ops (ADO) to document work items, collect analytical data and translate onto status reports, monitor and update work items

Worked with ADO to Develop or modify queries that capture metrics and project performance statistics

Deepsea Technologies, Houston, Texas

Sr Business Analyst May 2010 to July 2016

Deepsea Technologies, Inc engineers and manufactures a wide range of products

and equipment used in subsea oil & gas field development projects. Deepsea has been in business since

2001 and our quality system is ISO 9001:2008 and its customers include a number of oil & gas majors and

independents, tree & wellhead manufacturers, drilling companies, installation companies and other service

contractors

Responsibilities:

Analyzed, designed and developed the system to meet the requirements of business users.

Participated in the design review of the application to come up with UI and provide best possible recommendations for the application from UI standpoint.

Worked closely with other senior developers, product managers, system architects, and the QA team to deliver optimal designs and software to meet and exceed expectations.

Involved in improving the user experience as per the UX team guidelines.

Working directly with clients to design and develop elegant solutions.

Estimated requirements gathering level of effort, developed business analysis work plans, and ensured BA deliverables quality and timeliness.

Managed the software project life cycle from project initiation and planning through execution, deployment and close-out

Built and maintained Project Plans as required for IT Projects.

Planed, scheduled and tracked progress on project timelines, milestones and deliverables using appropriate tools

Identified and managed project dependencies and critical path.

Collaborated with sponsors and stakeholders to define the project business case including project scope, goals and deliverables that support business goals.

business applications implementation and support experience, with effective utilization of an ERP implementation methodology

Hands-on experience in leading procurement, planning &control using SAP MM module

experience in configuring complex integrated Enterprise systems such as Oracle EBS, Maximo Assets Management application

Possess broad understanding of enterprise business/functional processes in financial, HR, plant maintenance and operations, supply chain and other corporate areas.

Displayed disciplines in incident management, problem management, change management and service requests and the resulting documentation.

Planned & directed, Analytical, Problem Solving, Communicative and Interpersonal skills with the ability to interact with individuals at all levels

ICON Clinical Research, Sugarland, Texas

Sr QA Analyst / Sr Business Analyst Aug 2008 to Mar 2010

ICON is a leading clinical research organization. Icon provides exceptional services to complete its clients' clinical trials. Icon’s services include clinical research, biometrics, interactive technologies, laboratory, clinical pharmacology and consulting services.

Responsibilities:

Conduct validation activities according to relevant ICON SOP’s, appropriate regulations and Good Clinical Practice.

Execute formal test scripts and complete associated documentation and ensure test results are reported accurately.

Complete functional testing and debugging for simple to medium complexity systems.

Complete assigned tasks within budget and timeline constraints and report any quality issues to lead or manager in a timely manner.

Assist in writing validation plans and test scripts as needed.

Communicate with test lead and/or team regarding system testing progress and issues.

Participate in training other staff members as required. Other responsibilities may be assigned as required.

Monitored the Defect tracking and reporting using bug tracker tool called Bugzilla

Develop test plans, test scenarios and test scripts.

Database testing by writing SQL queries to retrieve data records

UAT support for clients

Assist in writing validation plans and test scripts as needed.

Database testing by writing SQL queries to retrieve data records

Evaluate, document, and improvise the requirement document

Perform Installation testing on different environments.

expertise in Regression testing and smoke tests using agile methodology and organizing scrum meetings

Paymetric Inc, Houston, Texas

Sr QA Analyst / Sr Business Analyst

Apr 2006 – Apr 2008

Paymetric is a leading innovator of electronic payment solutions, it provides enterprise payment solutions that enable companies to improve working capital management, reduce operating costs and risks, and expand and protect revenues. Paymetric streamlines enterprise payment processes within the financial supply chain by embedding card payment and acceptance capabilities into existing business processes and systems. Paymetric products enable organizations to integrate buying and selling functions into their ERP-enabled business operations. Paymetric is an award winning SAP partner and a certified SAP developer.

Responsibilities:

Worked with different processors to validate the products with the authorizations and settlement specifications

Monitored the Defect tracking and reporting using bug tracker tool called Test Track Pro

Develop test plans, test scenarios and test scripts.

Database testing by passing SQL queries to retrieve data records

Managed Positive and Negative testing,

Evaluate, document, and improve processes and procedures as necessary as project progresses

Perform Installation testing on different environments.

Perform Regression testing and smoke tests.

Perform SAP testing using Remote Function Calls.

User documentation verification and validation.

Used Soap UI for Web services testing

Worked with QTP for Web GUI Automation testing

Worked with ACH and Payments Processing for the e payments and money transfers

Ecommlinks, Houston, Texas

Quality Assurance Analyst Mar 2005 – Feb 2006

eCommlink provides enterprise payment processing platform for multi-purpose stored value and debit solutions. Services are sold to customers as with an ASP business model, the eCommlink platform enables cardholders to access funds through various interfaces including POS, ATM, ACH, IVR, Web and Web Services. The Network, Issuers, Resellers and Distributors also have various levels of web-based access to manage accounts and perform administrative functions.

Responsibilities:

Lead requirements and analysis efforts of design of test cases and test scripts

Involved in Business process improvement at every stage of SDLC

Monitored the Defect tracking and reporting using bug tracker tool called Issue View

Create Test Plans and Reviewing the Plan

Evaluate, document, and improve processes and procedures as necessary as project progresses

Evaluate, document, and improve processes and procedures as necessary as project progresses

Tracking project activities

Validate development and documentation of script and test methodologies

Automating/executing GUI testing Using QTP and Win Runner

Used N-Unit for Web services testing

Management of Functional and Regression testing

Dell Inc, Austin, Texas

Quality Assurance Analyst Jan 2004 – Mar 2005

Project involves customizing a third party application called Tradesphere Collaborative Platform

( TSCP ) to the requirements of Dell’s shipments Needs. This application deals with the consolidation of different orders in to a shipment, Deconsolidation of the shipment to take out some orders or all the orders, Screening of the parties who are placing the orders by comparing their names and address in the restricted parties list ( RPL ), Screening of the orders by running them through a set of export determination rules etc. We were getting all the open order no’s and shipment no’s for performing all the above activities by querying the database.

Responsibilities:

Involved in developing Test Plan and detailed test cases for manual Testing in Test Director 8.0

Performed Unit Testing and GUI Testing.

Executed test cases and maintained test results log for both Software and Hardware

Developed comprehensive test plans, test cases and successfully executed it manually.

Worked closely with test leads and requirements managers for the execution and completion of the work.

Performed Manual Testing

Performed Integration Testing to test the combined parts of the application, if they function correctly, when put together.

SQL queries were written in SQL Programmer to get the information form the Oracle 9i database.

Regression Testing was done after modification of application at every stage.

UAT was done to see if the application was satisfactory to the customer.

Infodat Inc, Houston, Texas

Test Engineer Feb 2003 - Jan 2004

Client : United structures of America (USA), Houston, Texas

Project involved conversion of a Fortran application software for design and analysis of Building structures in to a Visual Basic Application. Conversion process was carried out by using a custom developed Fortran to VB Translator.

Client : Chase Medical, Dallas, Texas

Involved in the testing of Cardiac Magnetic Resonance Imaging (MRI) Analysis Software. This project involves reading and analyzing of the MRI based on the Radiological theories like contractility, wall thickening and myocardial viability.

Client : Petroleum Professional Inc (PPI)

This project deals with the Automation of the workflow process. As and when a report is entered it is saved in to the central database and automatically sent to the supervisor for approval. Then the report can be automatically viewed by all the designated personnel.

Responsibilities:

Involved in the migration of software from Fortran to Visual Basic

Performed System testing which included testing software compatibility

Developed comprehensive test plans, test cases and successfully executed it manually.

Worked closely with test leads and requirements managers for the execution and completion of the work.

Actively participated in creating requirements traceability matrices, and test plans.

Involved in developing test case inventory

Performed Web Testing and GUI Testing

Reviewed Business Requirements Documents and the Technical Specification.

Written test plans, which detailed the testing scope, strategy, hi-level test requirements

Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes.

Involved in business requirements, user requests and bug Scrubs meetings

Performed End-to-End testing manually.

Closely worked with developers and System Engineers to nail down the technical problems

Involved in Automating the Test Scripts usingWin Runner, Test Director

References: Available upon request

Visa Status: US citizen

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