ZYRAH SCHAEFER
CUSTOMER SUPPORT SPECIALIST LAKELAND, 33811, UNITED STATES 863-***-****
DETAILS
Lakeland, 33811
United States
ad3y3k@r.postjobfree.com
Date / Place of birth
06/26/1979
MANILA, PHILIPPINES
Nationality
Filipino
Driving license
S160990797260
SKILLS
Communication Skills
Microsoft Office
Communication
Adaptability
Teamwork
Leadership
Ability to Multitask
Ability to Work Under Pressure
Computer Skills
Critical thinking and problem
solving
PROFILE
With the combination of a small business owner with 10 or more years of customer support and service providing optimal assistance to companies so they can focus on overall business goals. And that's to bring in revenue and to keep customers coming back. Bringing forth exceptional customer service skills with an ability to communicate effectively between all departments. Tech-savvy professional with the flexibility to work in both fast and slow-paced environments. Committed to offering superior administrative and clerical support, while serving as a dedicated assistant to office staff.
EMPLOYMENT HISTORY
Restaurant Owner at Patio850, Lakeland
August 1999 — April 2023
• Analyzed customer feedback and implemented changes that resulted in an increase in customer satisfaction ratings by 100%
• Coordinated staff training initiatives that improved customer service ratings by 95%
• Developed a financial plan that reduced overhead costs by 40% while increasing profits
Research Marketing Assistant Manager at Carlene Research and Marketing, Clearwater April 2007 — November 2009
• Collaborated with a research team to develop research proposals and prepare grant applications
• Coordinated a team of research assistants to ensure timely completion of research tasks
• Conducted market research and developed a comprehensive marketing strategy to generate leads and increase sales
Airline Reservation Agent at Northwest Airlines, Tampa December 2000 — December 2005
• Assisted customers with reservations, ticketing, and boarding.
• Advised customers of flight information such as dates, times, layovers, departing and arrival time. And cancellations if any.
• Monitored and updated customer records to ensure accuracy and compliance with airline regulations
• Handled customer inquiries and complaints, resulting in a X% increase in customer satisfaction ratings
• Trained and mentored new customer service agents in airline procedures and customer service best practices
• Collaborated with other departments to ensure customer issues are resolved in a timely manner
EDUCATION
High School Diploma, Forest Lake Academy, Apopka
August 1994 — May 1998
GPA 4.25
Graduated with honors.
Member of the officers in duty in ladies' dormitory. Active with school choir, band and sports.
Associates of Arts, Hillsborough Community College, Tampa August 2002 — May 2005
Mass Communications degree
REFERENCES
Catherine Brennan
ad3y3k@r.postjobfree.com · 863-***-****
James Stratton Crooke from Northwest Airlines