S K I L L S

S U M M A R Y

W O R K E X P E R I E N C E

ERNESTO A. PANTOJA

Bi-lingual, dedicated, and enthusiastic individual who builds and leads friendly, efficient personnel and teams. A people person with exceptional skills including a 13-year experience in Family Law and Personal Injury. Highly motivated with a passionate commitment to delivering excellence every day. Superb skills in communication and time management, as well as a proficiency in multitasking and computer skills. 305-***-****

ad3y0i@r.postjobfree.com

3425 West 80th St, #101

Hialeah Gardens, FL 33016

Judgment and Decision Making

Great Communication Skills

Proficient in English and Spanish

Administration and Management

Exceptional Customer and Personal Service

Court Management Coordination

Social Perceptiveness

Advanced in Microsoft Office

Odyssey (Database Program for Family Cases)

MochaSoft (Criminal Database for Miami-Dade)

DoVS (Domestic Violence System Database)

DocuSign

E-Sign

Contact client, obtain crash information and screen case. Obtain pictures of crash report, insurance and accident and forward to attorney on file. Assign clinic by location and transfer call to attorney for signup. Follow up with client and maintain contact throughout the entire process to ensure client satisfaction. Handle problem client and address client concerns or doubts. Respond to chats/emails from clinics and attorneys in a timely manner. Meet with clients in person for sign-up process. This included trips to Miami, Broward and Palm Beach. Explain and review documents with clients.

Answer client questions and address their concerns. This included questions about Property Damages, PIP, BI and medical treatment.

Strong firm selling skills when clients expressed hesitation or doubts about signing Notarized signed documents and submitted for Opening Department. Work directly with Tony Mangola, VP and Gina Barry, Director of Education to ensure quality assurance and Generate yearly resident cohort schedules throughout the country and responsible for making adjustments when Schedule the Subject Matter Experts for all cohorts by sending email with available dates and times, follow up and Responsible for confirming dates with Emergency Medical Consultants for certification courses on ACLS/BLS., Order catering for Kickoff, Preceptor Orientation and Celebration luncheons for all cohorts nation-wide. Schedule courier as needed for ICU, Simulation, and transfer of pumps. Confirm all supplies all supplied have been picked up at facilities/venues. Reconcile monthly reports for AMEX expenses on catering and courier. compliance to resident instructors and cohorts.

needed.

send calendar invites.

PALS, TNCC, and ENPC.

1800 NO FAULT GROUP

RUBENSTEIN LAW

HEALTHTRUST WORKFORCE SOLUTIONS

Intake Manager • 01/2022 - 10/2023

Mobile Firm Representative (Investigator) • 11/2018 - 06/2021 Logistics Program Coordinator • 08/2016 - 11/2018

BACHELOR OF ARTS: Organizational Leadership

Trinity International University, Miramar, FL, US

2021

E D U C A T I O N

Directly responsible for assisting the Family Circuit Court Judges with an extensive variety of professional Prepared transfer orders and assigned cases to Judges once case has been thoroughly researched. Research is done Prepared case files for Judges and made sure all requested court documents have been obtained prior to hearing. Managing and organizing legal data, training and supervising other support staff, screening telephone calls, managing the Reviewed monthly cases with the Miami-Dade Fatality Review Team at the Medical Examiner's Office for public administrative tasks as well as overseeing the management of the Unified Family Court. utilizing various computer applications (Odyssey, MochaSoft) and other useful resources. Judges schedule and setting time-sensitive cases.

awareness and assist in the development of homicide prevention initiatives. UNIFIED FAMILY COURT

Judicial Administrator/Program Specialist • 11/2007 - 08/2016 Responsible for providing support assistance including clerical, fiscal and technical assistance to the Our Kids Clinical Dealt with a diverse group of important external clients and internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize, and organize a diversified workload. Department, Full Case Management Agencies and clinical service subcontractors. OUR KIDS

Clinical Services Support Staff • 04/2006 - 11/2007 Performed Diligent Searches for those cases assigned by District Attorney's office. Maintained case files and documentation on all Diligent Search inquires. Maintained contact with District Attorney's Maintained working relationship with law enforcement to assist in obtaining information on missing parent(s). Prepared Affidavits of Due Diligence when necessary. Performed monthly reviews of all cases in which Diligent Search has been assigned. Maintained case statistics for office to obtain information relevant to Diligent Search cases. funding and statistical reporting.

DEPARTMENT OF CHILDREN AND FAMILIES

Diligent Search Coordinator • 09/2004 - 04/2006

HIGH SCHOOL DIPLOMA

Barbara Goleman Senior High, Hialeah Gardens, FL, US 2004

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