Mychaela Ronnie

Insurance Policy Rep

Altamonte Springs, FL

Experienced, knowledgeable, and highly motivated accounts receivable seeks position in order to make a positive contribution to the workplace. Seeking an CSR position with a great company where organization, communication, and accounting skills can be a great benefit for the business.

Work Experience

Customer Service Representative Dialog Direct, Qualfon - Casselberry, FL August 2022 to Present

•I work for Horizon Blue Cross Blue Shield Medicare, I assist member with their Medical benefits for their coverage.

•Verified insurance benefits and initiated pre-authorization requests.

•I also send out forms to members and updated evidence of benefits to members as well.

•Filed appeals for denied coverage and maintained accurate customer records.

•I transfer to any department they need to go to.

•I call providers to make sure their bills will get paid for them.

Insurance Policy Rep Nationwide Insurance - Lake Mary, FL 2017 to 2018

•Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.

•Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.

•Explain products or services and prices, and answer questions from customers.

•Obtain customer information such as name, address, and payment method, and enter orders into computers.

•Record names, addresses, purchases, and reactions of prospects contacted.

•Adjust sales scripts to better target the needs and interests of specific individuals.

•Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.

•Answer telephone calls from potential customers who have been solicited through advertisements.

•Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

•Maintain records of contacts, accounts, and orders.

•Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

•Conduct client or market surveys to obtain information about potential customers.

Education

Seminole High School June 2015

Skills

•75 WPM (9 years)

•Cash (Less than 1 year)

•Clerical (3 years)

•Data Entry (1 year)

•Typing (9 years)

•Customer Service (9 years)

•Auto Insurance (1 year)

•Communication skills

•Accounts receivable

•English

•Microsoft Word

•Computer skills

•Phone etiquette

•Organizational skills

•Microsoft Office

•Time management

•Cooking

•Resident's rights

Additional Information

Skills displayed

•Customer and Personal Service

•Clerical

•Data Entry

•Cash Checks to Banks

•Refunds to Homeowners

•Money Transfers

•Computers and Electronics

•Active Listening

•Reading Comprehension

•Typing 75 WPM

•Speech Clarity

•Oral Comprehension

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