SKILLS

EXPERIENCE

EDUCATION

Kobie Holsted

Fayettville, Arkansas 72023

501-***-**** ad3xsv@r.postjobfree.com

• Microsoft Excel • Technical Support • Data Collection

• Call Management • Microsoft Office Suite

MARCH 2022-CURRENT

Customer Service Representative

JB Hunt Lowell, AR

• Collaborated across departments to resolve customer-related issues.

• Tracked and traced in-transit loads to stay updated on shipment status.

• Used various tools and resources to identify trend behaviors to improve individual and team performance. APRIL 2021-FEBRUARY 2022

Agent Development

Priority 1 Little Rock, Arkansas

• Implemented remote troubleshooting techniques to solve common software issue on Priority1 Cabo TMS.

• Addressed and resolved Agents concerns and complaints while growing the connection with the Agent

• Documented, researched and resolved customer service issues. APRIL 2019-SEPTEMBER 2020

Account Manager

Priority 1 Litte Rock, AR

• Met sales goals consistently, qualifying leads, generating relationships and elevating brand exposure.

• Used company pricing system to create and review estimates and verify invoice accuracy.

• Overcame customer objections using product demonstrations. Diploma April 2018

Estem High