Gentry AR
ad3xd6@r.postjobfree.com
Erin Moore
Thoughtful and service-oriented professional seeking a new opportunity to dedicate my customer Service and task management skills. I pride myself on the ability to serve others and the responsibilities of my position with compassion and genuine care.
KEY SKILLS/ATTRIBUTES
● Customer service professional with emotional intelligence
● Honest & Dedicated work ethic
● Conflict Resolution
● Quick Learner
EXPERIENCE
Gentry Public Schools, Gentry, AR - Substitute Teacher August 2022-Present
● Adapt provided lesson plans to students unique learning needs
● Deliver engaging lessons across entire curriculum to grades K-12, with an average classroom count of 22.
● Use positive classroom management techniques to ensure good student behavior at all points.
Boston Mountain Educational Coop, West Fork AR - Home-based Educator
August 2018 - August 2022
● Weekly in-home visits to parents and children.
● Delivered lessons and curricula activities geared to the child’s age and developmental level.
● Performed required pre and post assessments on the children and pre and post surveys for parents and caregivers.
● Prepared weekly progress reports.
Decatur Public Schools, Decatur AR — Paraprofessional Special Education
August 2018 - July 2021
● Deliver assistance to the teacher in general daily classroom activities.
● Worked with students across multiple classifications and degrees of special needs.
● Teached and assisted children individually and in small groups to reinforce learning concepts presented by the teacher. Work Experience Cont.
Alorica, Gentry AR — Call Center Agent
December 2017 - July 2018
● Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
● Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells.
● Collect source data such as customer names, addresses, phone numbers, credit card information and enter data into customer service software. Healthport, Lowell AR - ROI Specialist
December 2016 - June 2017
● Responsible for providing client support and releasing information.
● Managed large amounts of incoming calls.
● Reviews request for appropriateness and validates the authorization.
● Electrically logs ROI request and/or document management system meeting departamental standards for timeliness.
Tyson Food Incorporated, Springdale AR - Customer Service Representative
September 2007 - September 2016
● Responsible for helping customers with delivery and shipping issues.
● Managed large amounts of incoming calls.
● Provided appropriate solutions and alternatives and follow up to ensure resolution.
● Kept records of customer accounts and file documents. Tyson Food Incorporated, Springdale AR - Distribution Clerk lll January 2003 - September 2007
● Processed and scheduled product delivery to customers.
● Provided administrative support.
● Gathered, maintained, and filed all data and records relative to shipping and delivery.
● Managed large amounts of incoming calls.
EDUCATION
Springdale High School, Springdale AR — Diploma
June 2001
CERTIFICATIONS AND LICENSES
● Parapro Praxis
● CPR
● First Aid
TECHNICAL SKILLS
● Microsoft Office
● Microsoft Excel
● Microsoft