SHONTECA HENRY

herryshontecagmal.com 434-***-**** Lynchburg, WA 24502

Summary

Tolented Assistant Store Manager with anatytical and driven approach to continuous improvement. Supports store

operations leadership with nowedgeabie, efficient assistance while supervising team members and promoting positive

behaviors. Good financial sense with top-notch planning and problem-solving abilities. Detaitfocused Assstant Store

Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing

staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonc skis.

Skills

© POS systems operations @ [Software] expertise

© Stock management © Biling

Experience

Assistant Store Manager Dollor General- Lynchburg, VA 04/2021 - Curent

© Assisted in overall day-to-day operations of store, including continuous development of effective store associates

to achieve desired sales and results.

® Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry

response.

® Coached and developed store associates through formal and informat interactions.

® Conducted analysis to address productivity and employee needs, resulting in improved employee morale.

© Encouraged professional growth and talent development in associates to Increase performance in all creas.

‘Crew Member Mellow Mushroom- Lynchburg, VA 01/2021 - Curent

Prepared quality products while maintaining portion control and presentation within service goal times.

® Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.

® Organized and restocked and supplies to suppart operations and team productivity.

© Entered ordes into computer system to send order details to kitchen, mentioning customers special requests and

food allergies inperson.

© Brought in loads for sorting, storage ar disposal according to quality categories.

Store Manager Little Caesars Pizza -Lynchburg. VA 06/2010 -04/2020

Shonteca

* Resolved customer problems by investigating ssues, answering questions and building rapport.

© Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

© Improved store status by implementing process improvements and identifying performance gaps for corective

action.

© Comected operational discrepancies by developing and executing process improvements.

© Managed inventory tracking and physical inventory counts to minimize loss.

© Updated store pricing, signage and merchandising to promote specias, sales and discounts.

© Oversaw inventory management through cycle counts, audits and shfinkage control

© Reason for leaving: Because of Covid 19

Education and Training

Langston Focus High School Danvilleva 08/2008

High School Diploma

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