Manager/Customer Service Manager

PROFESSIONAL

SUMMARY

Talented Manager with expert team leadership, planning and

organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

WORK HISTORY

Associate / Tanglewood Autowash - Roanoke, VA / 07.2022 - Current Worked varied hours to meet seasonal and business needs. Greeted customers and offered assistance for increased customer satisfaction.

Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.

Provided product price information to customers.

Managed customer relations through communication and helpful interactions.

Manager / VA Cleaners / 03.2016 - 05.2017

Carefully interviewed, selected, trained and supervised staff. Led and directed team members on effective methods, operations and procedures.

Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Managed and motivated employees to be productive and engaged in work.

Call center / Kelly Services, Inc.-Anthem / 12.2014 - 04.2015 Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Acted professionally and patiently when addressing negative customer feedback.

Met or exceeded service and quality standards every review period. Gathered and verified all required customer information for tracking purposes.

Call Center Lead / Orvis / 10.2010 - 01.2014

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Learned, referenced and applied product knowledge information. HEATHER HARTBERGER

ad3wv6@r.postjobfree.com H: 540-***-**** C: 540-***-**** Roanoke, VA 24014 WWW: Bold Profile

Provided an elevated customer experience to generate a loyal clientèle.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Handled advanced issues with calm, knowledgeable and professional approach.

Responded to team support questions quickly to maintain call center efficiency.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

EDUCATION

Virginia Western Community College - Roanoke, VA / 1996 Associate of Applied Science: Legal Assisting

Willam Byrd High School - Vinton, VA / 1992

High School Diploma

Colorado Technical University - Colorado Springs, CO Bachelor Of Applied Science: Criminal Justice

Colorado Technical University - Colorado Springs, CO Master Of Business: Marketing Management And Research SKILLS

Creative problem solver

Exceptional communication skills

Quick learner

Multi-line phone talent

Strategic sales knowledge

Proficient in cash management

Floor set design expertise

Strong client relations

MS Windows proficient

Mediation capability

Training development aptitude

Trusted key holder

Multiple Priorities Management

Customer Service Orientation

Time Management

Verbal and Written

Communication

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