Medical Assistant Mental Health
Resume:
Alicia Rodgers
ad3wgy@r.postjobfree.com
Professional Experience-
CVS Caremark, remote position, customer service rep.
August 2021- Present
Answer incoming calls from customer
Process prescriptions through insurance
Solves problems with claims not paying
Sets up delivery for medications
Up to 60 calls per day during open enrollment
Berks Respiratory Specialists, authorization specialist
January 2020- March 2021
Obtained authorizations for diagnostic studies
Schedule all studies, verified insurance eligibility
Submit authorizations
Work with insurance portals to submit authorizations
Follow up on authorizations
Contact pts to advise of approval or denial
Schedule pts appointment for the study when approval is given
Genoa Healthcare, Medical Assistant/ Medication Coordinator
March 2018-January 2020
Worked medication list everyday
Making sure mental health patients were compliant with refilling and taking medications, and reporting to the results to the doctor
Marketing for the pharmacy
Spoke to large groups of mental health providers
Answered all questions and concerns of patients after consulting with pharmacist
Penn State health St. Joseph, Medical Assistant
January 2016- March 2018
Checked patients in at front desk, answered phones
Verified eligibility, obtained referrals for insurance
Obtained authorizations for diagnostic studies
Collected copay and co insurance
Took vitals for patients
Communicated with other doctor offices
Scheduled all studies for surgery
Diagnostic health of Reading/ Receptionist
September 2014- January 2016
Answered inbound calls, checked in patients
Made sure all prior authorizations were done for study
Scheduled ct scans, MRI, ultrasounds
Reviewed questions with patients to make sure they were a good candidate for study
Collected co pay and deductibles and set up payment arrangements
Communicated with other doctor offices, and hospitals on a daily basis.
Education
Berks Technical Institute
Medical Assistant Diploma 1998
References furnished upon request
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