KEVIN

PITAMBER

SALES PROFESSIONAL

240-***-****

ad3w0a@r.postjobfree.com

Derwood, MD 20855

CONTACT

SKILLS

• Listening Skills

• Progress Reporting

• Handling Customer Complaints

• Clerical Support

• Top Performer (results proven)

• Multitasking and Organization

Highly motivated professional with experience in the automotive repair industry. Experienced in performing vehicle inspections and repairs and making recommendations to customers. Proven track record of providing exemplary customer service and ensuring satisfaction. PROFESSIONAL SUMMARY

Service Advisor

Autonation BMW, Rockville

Service Advisor

Mileone BMW, Silver Spring

Service Advisor

Darcars Lexus, Silver Spring

EXPERIENCE

November 2021 - March 2023

Explained expected services and provide detailed answers to customer's questions

•

Calculated materials, supplies and labor costs to develop estimates and prepare work orders

•

Used knowledge of services to recommend additional products and offerings to

• customers

Senior product specialist with BMW, I assisted fellow colleges with helpful tips to increase sales/productivity

•

Contributed to business growth by confirming customer satisfaction with service and quality.

•

May 2017 - March 2020

Welcomed incoming individuals and ascertained needs by asking open-ended

• questions

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

•

Engaged in conversation with customers to understand needs, resolve issues and answer product questions

•

• Mentored junior team members and managed employee relationships. October 2013 - May 2017

• Engaged customers in friendly, professional dialogue to determine needs

• Worked with fellow service team members to achieve group targets Answered product questions with up-to-date knowledge of sales and

• promotions.

Associate of Applied Science in Information Technology University of Maryland, College Park Maryland

High School Diploma

Eleanor Roosevelt High School

EDUCATION

August 2018

May 2013

I hurt my knee last year and had to take a couple months off to recover. During this time, I was working from home doing wholesale real estate. INJURY

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