Becca Rae

Professional Summary

Personable Customer Service Supervisor with background of effective

leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings. Also have a strong background in Pragmatic Chaplain Assistant, skilled helping many individuals simultaneously in fast-paced environments while remaining calm and composed. Smart individual dedicated to working with emotional needs of others. Offering empathy, patience, and commitment to keeping information confidential. Work History

Red Cross - Volunteer Shelter Supervisor

Central Oregon, OR

01/2022 - Current

● Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.

● Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

● Assisted with researching grants and grant writing tasks.

● Referred families to shelters, legal resources and educational programs.

● Worked with senior case managers to coordinate team development activities and trainings.

● Developed team communications and information for meetings Central Oregon Public Safety Chaplaincy – Executive Chaplain Bend, OR.

11/2017 - 06/2021

● Managed office and maintained records and files to offload administrative duties from chaplain.

● Provided spiritual guidance, emotional support and direct care to residents, family members and staff.

● Applied knowledge regarding crisis interventions to assist in emergency situations.

● Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet needs.

● Provided medical aid such as CPR, AED, spinal drainage, ventilation and controlled bleeding to stabilize patient conditions. Unifi Services - Customer Service Supervisor & TSA Security Redmond, OR

10/2020 - 03/2021

I worked for Unifi Services for a year in 2016 as well, I came back to Unifi Services in 2021.

ad3vks@r.postjobfree.com

541-***-****

Prineville, OR 97754

Skills

● Cultural Awareness and Sexual

Awareness

● Team Leadership

● Training and Development

● Prospecting Clients

● Account Updates

● Team Building

● Customer Relations

● Business administration

● Financial Management

● Disaster preparedness and mitigation

● Effective communication

● Accurate recordkeeping

● Suicide and crisis intervention

Education

Chemeketa Community College

Salem, OR 2014

Master of Arts : Pastoral Studies &

Leadership, General Studies

Graduated Summa Cum Laude, Studied

Sociology and Psychology

Moody Theological Seminary

Chicago, IL 2013

Bachelor of Arts : Pastoral Studies

Accomplishments

● Firefighter 1 Certification.

● Coached employees through day-to-day work and complex problems.

● Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

● Provided top-notch protection for traveling public, Plain safety and cleanliness to high standards.

● Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.

● Established and updated work schedules to account for changing staff levels and expected workloads.

FIRE DEPARTMENT WOODBURN - FIREFIGHTER

OR

01/1997 - 01/2021

● Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.

● Completed training to stay in peak physical fitness and handle challenging tasks.

● Maintained close contact with dispatch to receive and share information about current fires, equipment movements and incoming personnel.

● Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.

● Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention ordinances.

● Wildland fire Certification.

● CPR, AED and First Aide Certification.

● CISD Certification.

● Health and wellness training.

● ICPC and FFC Certification.

● Public awareness Training.

● I train Chaplin's for DPSST

Additional Work History

● Meat Cutting Manager at Safeway

2016-2017

● Assistant Pastor & Chaplin at Faith

Baptist Church Winfield 2008-2014

● Meat Cutter Lead & supervisor at Voget

Meats inc. 2002-2007

● Assistant Manager of Operations at

Brucepac 2000-2002

● Estate agent at Prudential Real Estate

1998-2000

.

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