MOHAMED ABDO

MARKETING SALES & I T

SPECIALIST

+201*********

ad3vcg@r.postjobfree.com

Gharbiya Egypt

About Me

A highly motivated Marketing Sales And IT Specialist with 7+ years of experience in developing and executing marketing strategies, enhancing customer profiles, and creating branded content to drive leads, engagement, and website traffic. Seeking a new role where I can employ my expertise to improve customer experiences while boosting brand awareness and driving business growth.

Experience

responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. ensuring that the customer is satisfied and adequately taken care of while making a purchase

Identifying hardware and software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Replacing or repairing the necessary parts.

Supporting the roll-out of new applications.

Providing support in the form of procedural documentation. Managing multiple cases at one time.

Testing and evaluating new technologies.

Conducting electrical safety checks on equipment.

Etisalat Egypt 2017 - Present

Telecom Egypt 2016 - 2017

Sales Assistant Manager

Technical support

Expertise

IT

Sales

Marketing

Networking

Language

English

Arabic

Very good

Native

Education 2012 -2016

Nile University

Bachelor of Management

information System

Courses CCNA - CCNB The CCNA covers abroad range of topics, including IP addressing, routing protocols,

switching, security, and more.

The CCNP on the other hand, is much more

specific and focuses primarily on Cisco routers

and switches

ICDL

International Computer Driving License (ICDL)

Certification Preparation.

This program covers information and

communication technology (ICT), using the

computer and managing files, word

processing; spreadsheets; using a database;

presentations; web browsing, and

communication.

Skills

Excellent knowledge of MS Office

Highly motivated and target driven with a proven track record in sales Excellent selling, negotiation and communication skills Office suites (MS Office, iWork)

Social media

Database management

Setting up hardware and installing and configure software and drivers Maintaining and repairing technological equipment (e.g. routers) or peripheral devices Installing well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)

Manage security options and software in computers and networks to maintain privacy and protection from attacks

Perform regular upgrades to ensure systems remain updated Troubleshoot system failures or bugs and provide solutions to restore functionality Arrange maintenance sessions to discover and mend inefficiencies Keep records of repairs and fixes for future reference Offer timely technical support and teach users how to utilize computers correctly Proven experience as computer technician or similar role Experience with LAN/WAN networks

Thorough knowledge of computer systems and IT components Good knowledge of internet security and data privacy principles Excellent troubleshooting skills

Very good communication abilities

Contact this candidate