Banking Center Branch Manager
Resume:
Melisa Stewart
Assistant Branch Manager
West Lafayette, IN 47906 ad3v8s@r.postjobfree.com
* Seeking to transfer positive customer interaction experience, communication expertise, and the ability to learn quickly and train by giving educated and informed answers.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Assistant Branch Manager
Huntington Bank – West Lafayette, IN
August 2022 to Present
Position Goals: In collaboration with the Banking Center Manager, develop and implement a sales plan for the banking center to achieve the strategic and tactical goals of the company. Mentoring the banking center staff to ensure the delivery of a meaningful customer experience. Developing the team to exceed sales and referral goals and deliver high quality customer service expectations. Under the direction of the Banking Center Manager, ensure the operational soundness of the banking center through training, inspecting and coaching to policies and procedures. Serve as a key member of the banking center leadership team to ensure delivery of the whole bank to both new and existing customers.
Acting Branch Manager
First Merchants Bank - Lafayette, IN
June 2021 to July 2022
Position Goals: Develop and implement a sales plan for the banking center to achieve the strategic and tactical goals of the company. Mentoring the banking center staff to ensure the delivery of a meaningful customer experience. Developing the team to exceed sales and referral goals and deliver high quality customer service expectations. Ensure the operational soundness of the banking center through training, inspecting and coaching to policies and procedures. Serve as a key member of the banking center leadership team to ensure delivery of the whole bank to both new and existing customers.
Assistant General Manager
EYEGLASS WORLD - Lafayette, IN
March 2017 to June 2021
Position Goals: Create staff schedules, recruit key talent, train employees, manage patient flow and assign daily duties to staff members, perform staff performance reviews, run expense reports, answer calls, order supplies, check insurance eligibility, schedule appointments, build patient charts, collect payments, complete end of day summaries to balance cash drawers, manage profit and loss reports to remedy negative trends.
General Manager
Ossip Optometry and Ophthalmology - Kokomo, IN
June 2015 to February 2017
Position Goals: Create staff schedules, manage patient flow and assign daily duties to staff members, recruit key talent, perform staff performance reviews, run expense reports, file insurance claims, answer calls, order supplies, check insurance eligibility, schedule appointments, build patient charts, train employees, collect payments, complete end of day summaries to balance cash drawers.
Patient Access Specialist
Horizon Oncology Center - Lafayette, IN August 2011 to May 2015
Position Goals: Request medical records, answer all incoming calls on a multiline phone system, file patient records, take referrals, build new patient charts, fax patient records, schedule appointments, call to remind patients of appointments, sort mail, answer patient questions and delegate calls to the appropriate person, check in patients, check that insurance information is correct, collect co-pays. During this time, I also worked PRN in the lab doing phlebotomy.
Laboratory Assistant/Phlebotomist
IU Health Arnett - Lafayette, IN
December 2009 to August 2011
Position Goals: Process lab orders correctly meeting customer needs. Perform venous and capillary specimen collection following approved procedures, and in compliance with standard precautions and other guidelines, to meet production and quality standards. Enter lab orders in lab information systems and review lab orders, collect labs, and use accessible modules.
Education
A.A.S. in General Studies
Ivy Tech Community College - Lafayette, IN
Present
Diploma
Connersville Senior High School - Connersville, IN
2007
Skills
•Microsoft Office (10+ years)
•Inventory
•Inventory Management
•Payroll
•Operations
•Scheduling
•Training
•Entering Loan Applications
•Loan Closing
•Order Entry
•Creating and Maintaining Sales Goals
•Appointment Scheduling
•Profit & Loss
•Insurance Verification
•Medical Terminology
•Office Management
•Phone etiquette
•Inside Sales
•Customer service (10+ years)
•Multi-line phone systems (10+ years)
Certifications and Licenses
ABOC
April 2021 to April 2024
ABO certification demonstrates to the public, your co-workers, and the industry that you are a top optician who is competent and qualified.
Notary Public, Indiana
State of Indiana, July 2021-July 2029
NMLS License #2276606
Issued December 2021
I have experience with, but not limited to, HELOC’s, Vehicle Loans, Unsecured Loans, Smart Home Refinance Loans, and other Secured Loans.
Additional Information
PROFESSIONAL REFERENCES
Dr. Kristin Werkmeister
Optometrist
Lafayette Eyeglass World
2300 Sagamore Pkwy S
Lafayette, IN 47905 812-***-**** ad3v8s@r.postjobfree.com
Dr. Werkmeister is the optometrist at my current office and can attest to my ability to successfully lead and train with strong interpersonal and customer service skills.
Kelsey Deaton
General Manager
Plainfield Eyeglass World
2377 E Main St
Plainfield, IN 46168
ad3v8s@r.postjobfree.com
I have helped with training and coverage at Kelsey’s office numerous times since 2018 allowing her to see my training and leadership skills first hand.
Cory Vacca
Financial Advisor
Bison Financial Group
839 Main St
Lafayette, IN 47901
I worked hand in hand with Cory while he was at Huntington to assist customers with their banking needs as well as implement new ideas and practices throughout the office to promote efficiency and increase customer satisfaction.
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