Amanda Craft

***** * **** *****, *****, OK ***** 806-***-**** ad3v86@r.postjobfree.com

Professional Summary

Highly-dedicated, organized, and take-charge professional with 5+ years of experience performing team management, customer service, managing correspondence, as well as leadership roles in multi-disciplinary functions and fast-paced environment. Self- motivated individual with demonstrated team management, process improvement, and multi-tasking skills adept at working effectively on tight timetables. Detail-oriented with an aptitude for accuracy, attention to detail, and ability to quickly provide strategic recommendations. Proficient in utilizing creative solutions to drive challenging projects to completion in a highly cross- functional and virtual environment. A resourceful professional with the proven ability to complete multiple projects on time and within budget while utilizing remarkable organizational and planning skills. Core competencies

Office Assistant & Management Relationship Building Team Collaboration & Leadership Exceptional Organizational Skills Efficient Cross-functionality Data Management & Analysis Program Planning & Reporting Strategic Planning & Execution Time Management Fast-paced Conflict Resolution Organizational Communication Bookkeeping

Professional Experience

Customer Service Representative I + II and Customer Service Senior Representative The Home Depot Pro/HD Supply

Tulsa, OK

June 2020 to Present

Handle all customer calls and emails.

Place orders, returns, damage claims, payments, and help with web support. Demonstrate initiative by helping train new hires. Worked ProPurchase Card Audits. Took on overflow projects to help with Merge transition. Provide excellent customer service by going above and beyond when customers need assistance even if not my department when we are backed up. Customer Service Representative

BCBS of Oklahoma -

Tulsa, OK

March 2019 to November 2019

Performed excellent customer service for members through phone calls and emails. Excellent multitasking skills and thrived in deescalating customer calls. Demonstrated initiative by helping train others.

Worked with claims and coding for medical claims and records. HR Assistant

University Medical Center -

Lubbock, TX

June 2018 to December 2018

Handled employee records for their company insurance plans and all new hire registration. Handled all phone calls and emails regarding their insurance plans, 401k, retirement plans and more. Manager

aerie by American Eagle Outfitters -

Lubbock, TX

September 2017 to April 2018

Manage a team of associates. Always provide great service to all customers from my associates and I. Make sure they are trained in all aspects of their jobs. I also handle payroll and scheduling for each week. Make sure that we do not go over hours each week for payroll. Overseeing that shipment gets taken care of each week and that shipment hours that are given are being used. Giving customers all my attention during the day. Always making sure the store is up to standards at all times. Filling the floor with more product to be sure customers have an easy shopping experience. Always staying positive for my team and for my customers. Claims Technician

Kelly Services for Blue Cross Blue Shield -

Tulsa, OK

May 2017 to July 2017

Trained extensively in insurance based claims. Duties included, but not limited to, verifying members active, verifying benefits for specific policies, verifying coding consistencies to ensure correct procedure payment. Reason for leaving was that Fiancé got an amazing job opportunity in Lubbock, Texas and they needed us to move pretty quick. Patient Rep

Saint Francis Sleep Disorder Center

Tulsa, OK

February 2016 to May 2017

Expertly provides superior customer service to patients and visitors. Proficiently answers multi-line telephone system, registers new patients, updates existing patient information, and verifies insurance information. Demonstrates initiative in the investigation and evaluation of patient complaints and concerns to obtain the successful resolutions of matters.

Extensive experience in investigating, documenting and responding to patient and visitor questions and concerns. Expediently escalates urgent concerns to the appropriate personnel to obtain timely, satisfactory resolution. Successfully explains complicated policies (HIPAA) and procedures to patients. Recently began patient care services such as rooming patients for the Doctors by performing vitals and updating patient care information in charts.

Ambassador / Room Service

Saint Francis Health System/ Children’s Hospital

Tulsa, OK

February 2014 to February 2016

Responsible for assessing patients’ ability to utilize the room service e-meal ordering system; instructing and assisting in patient’s placing orders. Briefly reviews diet basics related to patients personalized menu and communicates with call center representatives. Promoted to Patient Representative at the Sleep Disorder Center.

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