KARLA PRADO

C U S T O M E R S E R V I C E R E P R E S E N TAT I V E

Contact Professional Summary

561-***-****

Motivated professional with a proven track record of achieving sales

ad3v7z@r.postjobfree.com targets, streamlining operations and driving customer loyalty. Possesses

excellent leadership, communication, problem-solving and

West palm beach, Fl 33415

organizational skills. Experienced in managing, hiring and training store

staff, monitoring customer service and handling customer complaints.

Proven success in developing and executing marketing and promotional

opportunities to increase sales and customer loyalty.

Seasoned team leader with a proven track record of success in leading

and developing sales teams. Experienced in driving sales growth,

developing and executing strategies, and managing daily operations.

Proven ability to motivate teams to reach ambitious goals and increase

customer satisfaction. Demonstrated organizational and problem-solving

skills and a passion for providing excellent customer service.

Hardworking, highly motivated professional eager to lend combined

knowledge and skills to enhance business performance. Operates well in

both individual and team capacities, leveraging seasoned work ethic to

quickly adapt to different processes and drive company objectives.

Resourceful and results-driven with a passion for growth and efficiency

to meet company needs and increase service value.

Seeking to utilize excellent communication, interpersonal, and

organizational skills to complete tasks. Reliable with a good work ethic

and the ability to quickly adapt to new tasks and environments.

Reliable worker with excellent communication, time management, and

computer skills. A driven and detail-oriented individual with a desire to

use analytical and problem-solving skills to meet goals.

Skills

• Cash Register Operations • Moving Freight

• Store Layouts • POS Transactions

• Accuracy Verification • Store Organization

• Maintaining Clean Work • Rewards Programs

Areas

• Special Assignments • Key Trends

• Operational Efficiency • Guest Relations

• Social Media Platforms • Providing Feedback

• POS Inventory System • Cash Counting

Operation

• Customer Inquiries • Safety Protocols

• Customer Service • Closing Procedures

Experience

THIRD KEY MANAGER Jun 2015 - Present

SIGNET JEWELERS — Boynton Beach, Florida

• Implemented loss prevention procedures to ensure safety of merchandise and personnel.

• Provided guidance and direction to subordinates on how best they can perform their job duties effectively

and efficiently.

• Utilized problem solving techniques to resolve conflicts between staff members or customers in a

professional manner.

• Assisted in the development of strategies to increase store sales and profitability.

• Demonstrated strong leadership skills with ability to motivate team members towards common goals.

• Trained and supervised new employees on policies, procedures, and job duties.

• Performed opening and closing duties such as setting alarms, depositing money, counting registers.

• Resolved customer complaints efficiently while upholding company standards of excellence.

• Provided exemplary customer service and support to customers, staff, and management.

• Maintained accurate records of daily sales transactions and inventory levels.

• Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling

merchandise.

• Authorized payments and merchandise returns.

• Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.

• Monitored sales activities to ensure that customers received satisfactory service and quality goods.

• Instructed staff on how handled difficult and complicated sales.

SALES REPRESENTATIVE Jan 2005 - Jan 2012

MERCEDES JEWELRY — West palm beach, FL

• Demonstrated excellent customer service skills when dealing with client inquiries.

• Communicated product features, advantages, and benefits to customers.

• Developed and maintained relationships with customers to ensure repeat business.

• Utilized persuasive communication techniques to close deals quickly and efficiently.

• Developed and maintained strong customer relationships and networks within designated sales territory.

• Adapted to and remained flexible in changing, fast-paced work environment.

Languages

• Spanish

Bilingual

References

References available upon request

Contact this candidate