CURRENT EMPLOYMENT

Employer

Position

Status

Dates Include

Peraton

IMPACT II TSA Enterprise Operations Center Manager

Full Time Employee

Start Date:

**/**/****

End Date:

Present

Roles

Coordinated ITIL aligned teams to present infrastructure management of incidents from first escalation to closure using company policies as the guidelines

Direct continuity of operations for emergency relocation of 24x7x365 operations to include uninterrupted telecommunications, computer systems, cybersecurity, and infrastructure.

Ability to learn and apply Identification, Containment, Mitigation, and Remediation concepts based on ITIL Foundations to members of the incident response team

Assess situational awareness of potential incidents within the environment and initiate mitigation efforts to restore service to the customer

Utilizing monitoring tools including Splunk, ForeScout, McAfee and ProofPoint to identify malware, cyber hunting, and other potential infrastructure threats.

Provide the customer with various reports about the TSA infrastructure / Applications & Coordinate Change Requests to implement, provide availability reports of web-based applications and hourly updates on incidents including reason for outage (RFO), including security vulnerabilities.

TRINITY COLLEGE Washington, DC

Technical Instructor

Part Time Position

(Available upon request after the pandemic, previously on-site trainer prior to March 2020)

Start Date: June 2016

End Date:

Presently Employed Part-Time

Roles

Coordinated training plans for level 1, 2 & 3 Algebra & Geometry

Coordinated training plans for Security+ / Network+ one-on-one courses

Allocated resources from a variety of aspects including YouTube, Department of Education and K-12 websites to supply added insight from doctoral points of view

Taught age groups of age 12 to 55 years of age

Taught groups of up to 20 students per session

Employer

Position

Status

Dates Include

EMPLOYMENT HISTORY

CACI

IMPACT TSA Enterprise Operations Center Manager

Full Time Employee

Start Date:

Promoted on

June 2022

End Date:

Feb 15 2023

Roles

Coordinated ITIL aligned teams to present infrastructure management of incidents from first escalation to closure using company policies as the guidelines

Direct continuity of operations for emergency relocation of 24x7x365 operations to include uninterrupted telecommunications, computer systems, cybersecurity, and infrastructure.

Ability to learn and apply Identification, Containment, Mitigation, and Remediation concepts based on ITIL Foundations to members of the incident response team

Assess situational awareness of potential incidents within the environment and initiate mitigation efforts to restore service to the customer

Utilizing monitoring tools including Splunk, ForeScout, McAfee and ProofPoint to identify malware, cyber hunting, and other potential infrastructure threats.

Provide the customer with various reports about the TSA infrastructure / Applications & Coordinate Change Requests to implement, provide availability reports of web-based applications and hourly updates on incidents including reason for outage (RFO), including security vulnerabilities.

WIPRO (FDIC Contractor)

Incident Management

Full Time Employee:

~On Shift~ Wed-Sat

~Off Shift~ Sun-Tues

Start Date: July 2021

End Date: June 2022

Roles

Coordinated ITIL aligned teams to present infrastructure management of incidents from first escalation to closure using company policies as the guidelines

Direct continuity of operations for emergency relocation of 24x7x365 operations to include uninterrupted telecommunications, computer systems, cybersecurity, and infrastructure.

Perform quality assurance of service desk actions and Remedy ticket submissions. Monitor, respond, and catalog all Security Operations Center and Systems Application configured emails as applicable utilizing Solarwinds. Submit Remedy tickets as necessary to assist with keeping the triage console free of backlogs.

Ability to learn and apply Identification, Containment, Mitigation, and Remediation concepts based on ITIL Foundations to members of the incident response team

Assess situational awareness of potential incidents within the environment and initiate mitigation efforts to restore service to the customer

Utilizing monitoring tools including Splunk, Fore Scout, McAfee and Proof Point to identify malware, cyber hunting, and other potential infrastructure threats.

Provide the customer with various reports about the TSA infrastructure / Applications & Coordinate Change Requests to implement, provide availability reports of web-based applications and hourly updates on incidents including reason for outage (RFO), including security vulnerabilities.

To implement, provide availability reports of web-based applications and status reports to include reason for outages (RFO) to include vulnerabilities.

Employer

Position

Status

Dates Include

CACI

Technical Trainer

Part Time Position (Rehire)

Available evenings

Available during shifts (hourly training)

Start Date: December 2021

End Date: Presently Employed / Promoted on

June 2022 (See above)

Roles

Trained all newly inducted personnel into the TSA / DHS Environment

Perform weekly refresher courses regarding daily duties that include:

oIncident Management

oNetwork Technician

oMicrosoft Server Engineering

oShift Lead Reporting

Assist in the development of updated standard operating procedures based on the direction of the customer (TSA / DHS)

Coordinate with the Team Leads (Microsoft, UNIX, DBAs, Monitoring, and Network) to assist in the assurance of passing from the Engineering Level to the Technical Level instructions to assist in the development of a standardized infrastructure delivery program.

Employer

Position

Status

Dates Include

CACI

TSA Enterprise Operations Center Manager

Full Time Employee

Start Date:

August 2019

End Date:

July 2021

Roles

Coordinated ITIL aligned teams to present infrastructure management of incidents from first escalation to closure using company policies as the guidelines

Direct continuity of operations for emergency relocation of 24x7x365 operations to include uninterrupted telecommunications, computer systems, cybersecurity, and infrastructure.

Ability to learn and apply Identification, Containment, Mitigation, and Remediation concepts based on ITIL Foundations to members of the incident response team

Assess situational awareness of potential incidents within the environment and initiate mitigation efforts to restore service to the customer

Utilizing monitoring tools including Splunk, ForeScout, McAfee and ProofPoint to identify malware, cyber hunting, and other potential infrastructure threats.

Provide the customer with various reports about the TSA infrastructure / Applications & Coordinate Change Requests to implement, provide availability reports of web-based applications and hourly updates on incidents including reason for outage (RFO), including security vulnerabilities.

Employer

Position

Status

Dates Include

Red Matter Solutions

Technical instructor – DHS CDM Project

Full Time Employee during the one year contract

Start Date:

November 2018

End Date:

August 2019 (Contract End Date)

Roles

Assisted in the development of governmental agency proposals pertaining to the DHS Continuous Diagnostics and Mitigation (CDM) Project implemented during the Obama Administration

Allocated resources from a variety of aspects including YouTube, Department of Homeland Security, USAID and other agency related security factors

Taught engineers on the agency policies, implementation, configuration and troubleshooting facets of each security component including Splunk, Fore-Scout, McAfee, Tenable, Archer, Sail-Point

Taught engineers on the agency aspects regarding Hardware Architecture Management (HWAM), Software Architecture Management (SWAM), Security Vulnerabilities (VUL) and CSM (Configuration Setting Management)

CSRA / GDIT

TSA Incident Manager Team Lead

Full Time Employee

Start Date:

November 2017

End Date:

November 2018

(Contract Ended Feb 2019)

Roles

Coordinated ITIL aligned teams to present infrastructure management of incidents from first escalation to closure using company policies as the guidelines

Direct continuity of operations for emergency relocation of 24x7x365 operations to include uninterrupted telecommunications, computer systems, cybersecurity, and infrastructure.

Ability to learn and apply Identification, Containment, Mitigation, and Remediation concepts based on ITIL Foundations to members of the incident response team

Assess situational awareness of potential incidents within the environment and initiate mitigation efforts to restore service to the customer

Utilizing monitoring tools including Splunk, Fore Scout, McAfee and Proof Point to identify malware, cyber hunting, and other potential infrastructure threats.

Provide the customer with various reports about the TSA infrastructure / Applications & Coordinate Change Requests to implement, provide availability reports of web-based applications and hourly updates on incidents including reason for outage (RFO), including security vulnerabilities.

GDIT / U.S. Commodity Futures Trading Commission

Technical Trainer

Full Time Employee

Start Date:

October 2016

End Date:

October 2017

Roles

Working alongside the Customer Support Center to create a culture of educational and customer support excellence

Daily duties include review and revision of the Customer Support Center work instructions, updating standard operating procedures with newly revised security policies, setting up weekly meetings with the SC3 community, taking meeting minutes and other tasks to provide a better process flow within the department

Classes created include troubleshooting and restoration techniques. Included evaluation of each student’s capabilities at the end of the two-week course

Monthly meetings with the technicians to update the knowledge base and streamline the desktop technician’s restoration processes

Worked with the Engineers to acquire a knowledge base to incorporate into the Customer Service Center for technicians to access and assist in restoration efforts

Employer

Position

Status

Dates Include

CSRA (FORMALLY COMPUTER SCIENCE CORPORATION)

Incident Management (FDIC)

Lead Trainer

(NGA SER Service)

Critical Incident Manager

(TSA / DHS)

Full Time Employee

Incident Manager: FDIC

o(Apr 2015 – Oct 2016)

Lead Trainer: NGA SRM Service: Request Management Project

o(Nov 2011 - Feb 2012)

Critical Incident Manager (Infrastructure Incident Coordinator / TSA / ITIP Project

o(Nov 2010 – Nov 2011, Feb 2012 – Apr 2015, 2017-2018)

Roles

Incident Manager: FDIC (Apr 2015 – Oct 2016)

Coordinated ITIL aligned team managing incidents from initial escalation to closure. Ensured through synchronization of Tier 2 & 3 technicians & third partyC vendors, to ensure proper responses to the FDIC infrastructure restoration process. Coordinated moderately complex to complex activities of functional areas pertaining to specific departmental needs to ensure that business solution objectives were met. Provided the customer with various reports about the FDIC infrastructure / Applications & Coordinate Change Requests to implement, provide availability reports of web-based applications and hourly updates on incidents including reason for outage.

Lead Trainer: NGA SRM Service: Request Management Project (Nov 2011 - Feb 2012)

Reviewed & developed training for the first fully functional implemented version of Service Request Management for National Geospatial-Intelligence Agency (NGA) & worked with the application developer to encompass end-user, technician, & back-office staff on assuming responsibilities - Worked with Adobe & Camtasia products producing audio/video presentations to be presented as computer-based training material. Developed web based training for the NGA community, & attended audio bridge conferences for training.

Critical Incident Manager (Infrastructure Incident Coordinator / TSA / ITIP Project

(Nov 2010 – Nov 2011, Feb 2012 – Apr 2015)

Coordinated ITIL aligned team managing incidents from first escalation to closure using CSC policies as guidelines without management intervention. Ensured through synchronization, field technician arrivals onsite with proper installation equipment and be the initial point of contact performing a triage function with Tier 2 & 3 technicians to ensure appropriate response to the TSA infrastructure. Coordinated communications between functional areas or departments & clients to ensure that integration of new, enhanced & existing service offerings meet client specification.

Employer

Position

Status

Dates Include

ACPS ADULT EDUCATION PROGRAM, ALEXANDRIA, VA

Technical Instructor

Part Time Employee

Start Date:

March 2007

End Date:

August 2015

(Funding Ended)

Roles

Acquired the Directors’ approval to created various curricula, surveys & sign-in sheets to document the statistics for each course

Taught more than 1,000 students on various courses ranging from Introduction to Computers/ Internet, to Computer Repair / Business Skills / Windows Operating Systems (XP, 7, 8), and HTML Design for Beginners

This included setting up a mock network utilizing the classroom computers to teach remote system admin access

Created a mock interview process to aid students in acquiring a position with a hiring agency / company

The adult education program ended in 2011

Trained individuals (one-on-one) requesting to become instructors for various languages including Spanish, Amharic (Ethiopia), Chinese.

Continued teaching in the Cyber Seniors Program which includes the T.C. Williams affiliation with a local senior citizens home until August 2015

Additional Duties on further contracts are available upon request

APPLICATIONS / PROJECTS

A+ / Security+ Curriculum Development

Microsoft Office Curriculum Development

Helpdesk Curriculum Development (Including Tier 1, Tier 2, Network Engineering, & Configuration Management)

Alternative File Transfer Protocol procedures – This helped the Department of Homeland Security processes in the event of a security system failure where the various components could communicate using configured Internet browsers settings to transfer secure files via FTP (file transfer protocol).

Helpdesk Knowledge Base – Used primarily for Tier 1 at EDS; however, the Knowledge Base grew to incorporate various aspects of information on the installation, maintenance, and replacement of various infrastructure components.

State Messaging & Archive Retrieval Toolset – This system incorporated Microsoft Exchange services to replace the UNIX kernel that sent encrypted cables.

Living Wages Technical Director - Volunteer due to funding / On-Call

Assist the Non Profit with all technical aspects relating to creating a technical program to assist the staff / students with the National External Diploma Program

Service Request Management Project – This NGA project upgraded the Remedy application to supply a self-help center where end users of the system could order components for his or her department using basic non-technical terminology to achieve tasks required of that department.

Helpdesk Knowledge Management – Incorporated a variation of the EDS Knowledge Base to assist the Joint Chief of Staff Helpdesk to incorporate a knowledge base using Remedy’s Knowledge Management infrastructure.

Education

University of Phoenix (Estimated 2022 Summer Graduation) –Doctoral Candidate, Educational Leadership Specialized in Educational Technology

CompTIA Security+ (Expired 2015)

Strayer University – M.S. of Education & Technology (2012)

ITIL V3 Foundations Certification (2012)

University of Phoenix – B.S. in Business - Information Systems (2010)

Learning Tree International-Certified Network Specialist, Local/ Wide Area Networks

Quantico Marine Base- UNIX System Administration

OIC/DC - Microsoft Office 2007 Word, Excel, PowerPoint

Cisco Certification Center, Rockville, MD – Cisco Certified Network Administrator (Expired 2002)

Compaq Training Center, Washington, DC – Hardware Repair Technician

Dell Certification Center, Washington, DC – Dell Hardware / Software Configuration Certification

COMMUNITY OUTREACH

I am currently assisting Living Wages with enabling their adult students with their high school diploma and assisting Mrs. Philippines Senior Citizen Center with enabling their residents with computer literacy. Previously performed the same functions for ARCH and DC Village Shelter as an Instructor for PCs / Internet / Certifications. Honor Guard for the VFW Post 5471.

Active Top Secret Security Clearance (DHS, Previously DOD)

EXPERTISE & CAPACITIES

Problem/Incident Management - Coordinate ITIL processes to ensure service integration meets client specifications - Awareness of network & applications infrastructure - Coordinate Requests for Change implementation processes

Adult Education - Research / Analysis - Course Development – Oral & Written Communication – Online & Classroom Instruction - Technical Administration

Higher Education – LMS - Platform Expansion /Facilitating - Google Classroom Implementation

Quick Reference – List of Skills

Develop training within a narrow timeframe (to provide for the needs of the customers)

oTraining developed for all technical levels (novice to engineering)

oWork with vendors to develop specific client based training

oCoordinated training with various applications (online, in class, overseas)

Taught various applications (device installed, network, and cloud based) from one to 24 student sessions

Trained Engineers in PROD, Development and TEST environment installation and configuration aspects

Developed, shared and trained in various platforms (Microsoft, Linux, Android, Macintosh, and iOS).

Contact this candidate