EXPERIENCE

Operations Office Associate-Psych Dept November 2022– Present

Wisconsin Resource Center

Scanning testing documents into inmates Electronic Health Records.

Sending/receiving/updating inmates Psych records.

Maintaining and filing Psych charts/records in WRC’s records area.

Monitoring and updating Psych records

Communicating within a diverse treatment team including, doctors, psychologists, social workers, supervisors, nurses etc.

Creating & Updating Psych’s on-call schedule

Psychiatric Care Technician-Advanced October 2018 – November 2022

Wisconsin Resource Center

Implementing patients individualized treatment plans.

Monitoring and observing patient conditions, as well as maintaining patient records.

Maintaining the safety of the personnel and patients

Monitor inmate stability and behaviors

Respond to crisis situations/deescalate

Communicating within a diverse treatment team including, doctors, psychologists, social workers, supervisors, nurses etc.

Care Manager - June 2017 – September 2018

Elevations Living, LLC

Provided a warm, welcoming, and friendly atmosphere for residents, family, visitors and staff.

Supervised and delegated duties to Supervisors/Staff as needed, as well as make choices, decisions and act in the resident’s best interest.

Served as the manager and coach of staff including job description development or revision, hiring, orientation, evaluations, discipline, termination, training, scheduling, safety and other related duties and activities.

Account Representative - June 2016 – August 2017

Forward Service Corporation

Provided support to both employers and customers regarding employability skills and employment opportunities.

Created and maintained employer and customer relationships based on individual and industry needs.

Assessed customer interests and skill level on an individual basis to properly assist Case Managers with the development and implementation of employability plan.

Account Manager- July 2010 – January 2016

Convergys Inc.- Cisco Program

Provided support and assistance in renewing, up-selling, cross-selling, and expanding Cisco’s SMARTnet maintenance contracts

Managed and delivered on an assigned book of business, as well as monitored and escalated any concerns to the management team

Worked as the brand ambassador for Cisco Services to the customers and partners

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