Nissi P. James

ad3uis@r.postjobfree.com 801-***-**** Columbus, OH

www.linkedin.com/in/nissipjames

https://nissichandana.github.io/portfolio-main/

Scrum Master/Software Engineer

Enthusiastic Scrum Master, passionate about supporting teams and delivering results. Combines personal communications skills with software development know-how to ensure effective collaboration using efficient Agile processes. Committed to continuous improvement. Knowledgeable in front-end and back-end development software engineering, including product life cycles. SAP Certified Technology Associate qualification in SAP Process Integration (PI) and Process Orchestration (PO). Proficient in SAP PI/PO foundational concepts, including message processing, mapping, and monitoring. Offers the energy and skills to be a team performer, driving meaningful business impact. Education

• Software Engineering Certification • Master of Science: Science • Bachelor of Science: Science Per Scholas - Columbus Science College - Nanded, India Osmania University, India Tech Certifications

• SCRUMstudy Agile Master Certified • Scrum Master Certified • DevOps Leader • DevOps Continuous testing

• ITIL Foundation Certificate in IT Service Management • CompTIA ITF+ • SAP Certified Technology Associate- SAP Process Orchestration

Tech Skills

• Agile Development and Best Practices • Agile Frameworks – Scrum, Kanban, XP

• HTML5 • CSS3 • GIT • React • MongoDB • EXPRESS • NODEJS • AJAX

• REST • POSTMAN • JavaScript • XML• JSON • Create Integrated SAP Processes • Create Message Mapping Objects • Create Web Services

• Good working knowledge of PI/PO architecture

Work History

Educational Services Center - Columbus, OH

Long Term Instructional Assistant 01/2018 – 05/2019

• Effectively communicate with parents and the staff for the student's progress.

• Fostering collaboration and ensuring transparent communication with staff and parents promoting a culture of continuous improvement and efficiency of the students.

• Contributed to creating a positive change in students' outlook on life by removing the impediments to their learning using examples and creative learning tools.

• Coach and mentor, a classroom of 10 students to improve their performance and create enthusiasm for learning.

Dillard's - Maumee, OH

Customer Service Representative 12/2015 – 07/2017

• Successful in driving improved customer goodwill and loyalty by rendering customer-centric service.

• Proactively engaging with 25-30 customers daily to offer a custom shopping experience.

• Effectively resolved consumer disputes and raised customer satisfaction levels.

• Having strong communication skills and experience in engaging with a diverse customer base. Extracurricular

JPMorgan Chase & Co. Agile Job Simulation on Forage - December 2023

• Drafted eight user stories using Trello and prioritized them by estimating the relative level of effort required

• Ran the Scrum team’s daily standup to effectively plan the day and energize the team members

• Conducted a sprint review to gather feedback on the Scrum’s work and a sprint retrospective to align on opportunities for improvement in future sprints.

J.P. Morgan Software Engineering Virtual Experience on Forage - December 2023

• Set up a local dev environment by downloading the necessary files, tools and dependencies.

• Fixed broken files in the repository to make web application output correctly.

• Used JPMorgan Chase’s open-source library called Perspective to generate a live graph that displays a data feed in a clear and visually appealing way for traders to monitor.

Volunteering

Children’s Ministry Columbus - Columbus, OH

Facilitator 01/2018 – Present

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