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Customer Service Human Resources

Location:
Avon, IN
Posted:
February 22, 2024

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Resume:

Navjeet Kaur

**** ******** ***, ********** **, **168, 571-***-****, ad3uhj@r.postjobfree.com

QUALIFICATION HIGHLIGHTS

Accomplished Office Professional adept at effective multi-tasking and achieving outstanding results in high-pressure environments. Proven experience with a history of exceeding expectations and delivering quantifiable results. Known for boosting company morale by fostering interdepartmental communication. SKILLS

Languages: Java, C++, C, GUI programming

Applications: WordPerfect, Microsoft Word, PowerPoint, Excel, Matlab, Adobe,SecureShell Operating Systems: Windows XP, Windows 2007, Windows 2000, Unix ECE Skills: Knowledge working with NPN-PNP and FET Transistors, Resistor, Motherboard, Capacitor, Inductor, Integrated circuits, chips, PCBs, signal analysis, Spectrograms, Sound Measurement, AM-FM signals, Convolution sum Math Skills: Calculus, Algebra, trigonometry, Linear Algebra, ODEs, IVP problems, Model analysis Other Technical Skills: Webpage design, HTML, SharePoint, Outlook, INSzoom, Prezi, 365 Cloud, Github, Research Office Skills: Human Resource, Recruiting, Talent Management, Clerical, System Analysis, Panel Discussion, Customer Service, Comprehensive Writing, Active Learning, Critical Thinking, Complex problem solving, Persuasion, Learning Strategies, Coordination, Time Management, Administration, Accounting

EDUCATION

BS, Electrical and Computer Engineering,May 2018 George Mason University, Fairfax,VA GPA:3.7 AS, Engineering in Technology, May 2015

Northern Virginia Community College, Annandale, VA Computer Science-C programming, April 2012

NIIT University, Amritsar, Punjab, India

EXPERIENCE HISTORY

REMOTE Human Resources Manager Technical Resource Support Client Relationship Manager

Oran Inc. IT Services: Herndon, VA

GPA: 4.0

July 2015- Presen

• Recruiting new candidates for IT positions opened for DoD and CMS/healthcare clients

• Posting and searching resumes on 4-5 job posting websites such as Monster, Dice, Techfetch, Glassdoor, Indeed and RecruiterBox

• Reviewing resumes received from vendors or partners and match the skills with the required skill sets

• Perform initial technical screening to learn the skills of candidates

• Format resume according to company policies and submit to client

• Scheduling interviews (phone and face 2 face).

• Performing HR work for the candidate if hired between client and vendors.

• Getting POs, MSAs, NDAs etc. signed from client, vendors.

• Saving candidates file on server and organize the hard copy files in file cabinets.

• Maintaining Application Tracking System (ATS).

o Saving resumes in ATS

o Pipelining candidate profiles for pre-screening

o Taking pre-screening technical calls to find right candidates o Updating ATS with candidate profile status

o Migrating ATS with job boards, social media pages, company websites etc. o Searching resumes directly from ATS from job boards o following guidelines for resume submission to clients

• Helped initiate a more organized drawing package to increase manufacturing productivity.

• Effectively managed resources, created project schedules and maintained department budgets.

• Worked efficiently under strict deadlines to make sure that new products were available for scheduled public releases. Provided hands-on technical support, advice and mentoring to all levels of personnel.

• Coordinated and directed project meetings.

• Created professional business presentations.

• Designed promotional materials. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

• Designed electronic file systems and maintained electronic and paper files.

• Handled all media and public relations inquiries.

• Maintained the front desk and reception area in a neat and organized fashion. Intern, Northern Virginia Community College, Manassas, VA June 2015- August 2015

• Serve as Assistant of Assistant Dean for Information Technology and Engineering Department

• Assist students in problem solving for Java, C++, Electrical, Mechanics, Calculus classes.

• Discuss Vision and Mission for campus with committee members.

• Accurately enter appointments, job listings into database for student access via Internet; compile job listing information for use by counselors in class presentation; plan orientation schedules and activities.

• Assess student needs and interests to develop suitable programs and advise to handle logistics for three programs each semester.

• Update grades for current classes session using Blackboard; updating projects and presentation using Prezi for upcoming events andperformingleadership work

Administrative Assistant, Chugh LLP, Fairfax, VA June 2014- August 2015

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

• Perform general office duties, such as ordering supplies, maintaining records management database systems, performing basic bookkeeping work, greeting visitors and giving them access to specific individuals, keep record and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices.

• Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions, and Operate electronic mail systems and coordinate the flow of information.

• Complete forms on INSzoom; maintain scheduling and event calendars; locate and attach appropriate files to incoming correspondence requiring replies.

• Assist attorneys in collecting information such as employment, medical, and other records, Prepare and distribute invoices to bill clients or pay account expenses.

Cashier and Customer Service Representative, Wal-Mart, Fairfax, VA Nov 2012- June 2014

• Determine charges for services requested, collect deposits or payments, or arrange for billing, resolve customers' problems.

• Perform customers' service activities such as exchanging merchandise, refunding money, or adjusting bills

• Outstanding achievement in Customer Satisfaction in 2013 COMMUNITY SERVICE

St Jude’s Children Research Hospital Donation 2014- Present Volunteer Community Service Sikh Temple, Fairfax, VA 2012- Present AWARDS AND HONORS

Dean’s List in every semester from 2015 to 2018 GMU Dean's List, Fall 2014-Summer 2013-Spring 2013 NVCC Presidential Scholar, Spring 2014- Summer 2014 NVCC Outstanding Achievement in Customer Satisfaction, 2013 Wal-Mart



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