Customer Service High Volume

SHEKINAH G. CHRISTIAN

Phone number: 615-***-****

SUMMARY

Shekinah is a Customer Service Professional with 2+ years of experience. I have worked for enterprise-level companies such as Asurion, Xerox and Game Stop. I taken in high volume, metrics driven call centers as well as handling customer questions, inquiries, and complaints. I’m accustomed to handling an average of 40 calls per day while providing exceptional customer service. I’m normally very high-energy and enthusiastic; and I learn quickly and I’m very detailed oriented. I’m available as long as I get at least a 1 week notice can start a new position immediately upon the extension of an official job offer.

SKILLS

Quickly learn procedures and methods

An experienced team player, bringing enthusiasm and energy into group efforts

Computer literate - can quickly learn new software

Dependable - can work without supervision

Work well in a high pressure environment

PROFESSIONAL EXPERIENCE

Asurion Command Center Technician

May 2017 to present

Be able to navigate multiple software programs, windows applications, and use web-based search engines.

Active listening skills to understand the issue and troubleshoot resolutions

Self-motivated and have the ability to stay on task and take initiative.

Self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.

Resolve customer escalations and complaints.

Locate and order phones and parts on behalf of the Service Centers.

Evaluate product replacement options.

Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner

Asurion Premier Solutions Support (ATT)

July 2016 to May 2017

High volume, metrics driven call center environment

Tech support advisor I’ve supported our customers as a first point of contact and provided solutions to their technical issues

Use active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.

Be self-motivated and have the ability to stay on task and take initiative.

Be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.

Ensured call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned

XEROX

Customer Service/Tech Support

May 2015 to April 2016

High volume, metrics driven call center environment

Tech support advisor I supported our customers as a first point of contact and provided solutions to their technical issues for apple products

Handled an average of 40 inbound calls per day

Provided exceptional customer service

Used active listening to our customers and use technical experience, passion and creativity to meet their needs

Helped customers with their technical issues, but also provide them with incredible customer service

Ensured call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned

TWICE DAILY

Hostess

August 2014 to May 2015

Greeted guests arriving in store

Provide guests with menu of in-store food options and take orders

Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed

GAME STOP

Customer Service/Sales Associate

October 2007 to July 2011

Greeted and assisted customers in a professional manner

Familiar with selling and convincing customers to purchase discount cards

Kept store organized and presentable for each day

Experienced in working as a cashier in the store

Familiar with taking customer calls and questions

EDUCATION

Associates of Arts Degree

East Mississippi Community College, MS

Contact this candidate