SHEKINAH G. CHRISTIAN
Phone number: 615-***-****
SUMMARY
Shekinah is a Customer Service Professional with 2+ years of experience. I have worked for enterprise-level companies such as Asurion, Xerox and Game Stop. I taken in high volume, metrics driven call centers as well as handling customer questions, inquiries, and complaints. I’m accustomed to handling an average of 40 calls per day while providing exceptional customer service. I’m normally very high-energy and enthusiastic; and I learn quickly and I’m very detailed oriented. I’m available as long as I get at least a 1 week notice can start a new position immediately upon the extension of an official job offer.
SKILLS
Quickly learn procedures and methods
An experienced team player, bringing enthusiasm and energy into group efforts
Computer literate - can quickly learn new software
Dependable - can work without supervision
Work well in a high pressure environment
PROFESSIONAL EXPERIENCE
Asurion Command Center Technician
May 2017 to present
Be able to navigate multiple software programs, windows applications, and use web-based search engines.
Active listening skills to understand the issue and troubleshoot resolutions
Self-motivated and have the ability to stay on task and take initiative.
Self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
Resolve customer escalations and complaints.
Locate and order phones and parts on behalf of the Service Centers.
Evaluate product replacement options.
Identify and work with process owners to ensure that timelines are met and deliverables completed in a quality manner
Asurion Premier Solutions Support (ATT)
July 2016 to May 2017
High volume, metrics driven call center environment
Tech support advisor I’ve supported our customers as a first point of contact and provided solutions to their technical issues
Use active listening skills to understand the issue and troubleshoot resolutions using the tools, resources, and procedures for our client.
Be self-motivated and have the ability to stay on task and take initiative.
Be self-disciplined and be able to operate independently while managing time effectively according to established policies and procedures without close supervision.
Ensured call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned
XEROX
Customer Service/Tech Support
May 2015 to April 2016
High volume, metrics driven call center environment
Tech support advisor I supported our customers as a first point of contact and provided solutions to their technical issues for apple products
Handled an average of 40 inbound calls per day
Provided exceptional customer service
Used active listening to our customers and use technical experience, passion and creativity to meet their needs
Helped customers with their technical issues, but also provide them with incredible customer service
Ensured call resolution in a timely manner, have excellent verbal and written communication skills, maintain the highest standards of quality, guarantee customer satisfaction on every call, provide product solutions, and other duties as assigned
TWICE DAILY
Hostess
August 2014 to May 2015
Greeted guests arriving in store
Provide guests with menu of in-store food options and take orders
Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
GAME STOP
Customer Service/Sales Associate
October 2007 to July 2011
Greeted and assisted customers in a professional manner
Familiar with selling and convincing customers to purchase discount cards
Kept store organized and presentable for each day
Experienced in working as a cashier in the store
Familiar with taking customer calls and questions
EDUCATION
Associates of Arts Degree
East Mississippi Community College, MS