Summary Statement:

Over a decade of experience in customer service. Excited to begin a new career in the IT field. Although new to the Scrum Master role, I am confident that I would strive for the following reasons. First, I have developed excellent relationship building skills over the years. Next, as a certified Scrum Master, I understand the overall meaning of Scrum and Agile frame work as it relates to customer success. Last, I am dedicated to driving clients to success.

Experience:

August 2023 - Present

Koons Tysons Toyota - Professional Automotive Consultant www.koonstoyotatysonscorner.com

Being the face of a well known and highly successful automotive dealership. Implementing professionalism by going above and beyond for better than exceptional customer service. Developing a longterm relationship for future production. Highly determined in reaching goals efficiently. Facilitating Scrum ideologies in an automotive environment.

• Building rapport with clients quickly to gain trust at adoption phase while planning what direction to guide clients

• Using an analysis to find out the clients needs to save time and to stream line a smooth process

• Team management within organization with mechanics and finance team to ensure quality service and products

• Marketing with a video presentation and providing information

• Inspecting vehicle with a walk around; test drive demonstration; and trade-in if applicable.

• Accountable for teams use of scrum with effective communication to enable trust and appreciation

• Answering clients questions or providing information about products

• Consulting which vehicle fits needs and wants the best while providing a wonderful experience

• Organizing meetings with cross-functional teams throughout process for each vehicle to the definition of done

• Increased Sales through managing sprints of average $275K per week

• Leading by example with a positive attitude; respectful communication with a team members

• Liaison between cross-functional teams (Finance Department, Mechanic team, and management)

• Delivering a quality product ensuring safety, and creating better than exceptional service with a guaranteed retention rate

Jonathan R. Downs

703-***-****

ad3tkt@r.postjobfree.com

Education and Certifications:

• Skill Book Academy: Certified Scrum Master

• Additional certifications in progress: SAFe 6.0

and Agile Certification

• Northern Virginia Community College:

Communications BS

• Johnson and Wales University: Marketing AS

Skills:

• Microsoft Office Products

• Google Slides

• Reynolds and Reynolds CRM

• Understanding of SDLC

• Basics of Agile framework

• Experienced with Waterfall concepts

January 2023 - July 2023

Ultimate Charities - Senior Executive

www.ultimatecharities.org

Providing support through cross-functional teams and building rapport quickly with the public as well as piers. High level fundraising to help support our youth. Explaining value on after school programs, in-school counseling, and support for the youth.

• Managing a team of five members successfully through the definition of done

• Teaching, coaching, and mentoring team members steps to build trust

• Liaison of contact for all external and internal fundraising events

• Provide a high level of customer care

• Work closely with management and the communications team to prepare and inform the public about support through charities

• Support a variety of fundraising and promotional events - including planning, logistics, and daily support

• Team building, management, effective communication, development, and running team consistent meetings

April 2012 - August 2016

Seasons 52 - Server

www.Seasons52.com

Driving successful team development within Darden’s highly successful restaurant chain. Liaison between customers and cooks to ensure excellent guest experience at all times. Developing knowledge of food and wine pairing of different varietals from several regions of the world.

• Planning equal seating and rotation throughout team for 300-1500 guest count daily

• Team meetings to gain knowledge of internally developed dishes at Dardens test kitchen by Corporate Master Chefs

• Upselling on appetizers, main courses, deserts and wine pairings

• Internal development in training staff to teach back steps of service, building value, enhancing a customer experience

• Maintaining restaurant flow through team work and positive attitude

• Food allergy knowledge, wine varietal and cocktail pairing recognition as well as seasonal food knowledge to generate sales growth

• Building longterm relationships with guests through finding a common ground or interesting conversations

Contact this candidate