Technology Manager for the Jackie Robinson Training Complex

As the I.T. Manager for the Jackie Robinson Training Complex, I lead and oversee all of the I.T. needs for the complex, including setting up remote offices for the World Series, Owner's Meetings, Arbitration Hearings, and World Baseball Classic, among many other projects and responsibilities.

Work Experience

Technology Services Specialist Lead

Major League Baseball – May 2022 to Present

Slack

Google Suite

OKTA Verify

Microsoft Teams

Office 365 Administration

Printer Logic

AD Manager Plus

ASANA

Service Now

EXTREME NETWORKS - wireless/switches

Zoom Phone Conversions

Project Management

Crestron/Zoom Room Setups

Setup plans for the complex and deliver the on that plan.

Setup for remote offices for the World Series, Owner's Meetings, World Baseball Classic

Regional IT Director

Lefcon I.T. Field Manager for the State of Florida Hospitality Properties – February 2021 to May 2022

Fill-in I.T. Director at PGA National Golf Resort

I.T. Support for Resorts and Golf Courses

POS Systems, Macro’s, Oracle Support

I.T. Glue, Connect wise, Fauvism, Webroot, Sentinel One

Support Specialist

Williamsville Central School District Microcomputer Specialist – November 2003 to March 2021

Provide Level 2 help desk support to thirteen buildings and roughly 1,000 end-users

Technical support includes hardware and software installation configuration and trouble-shooting (e.g., Adobe, Microsoft Office, Exchange, VoIP telephone system, etc.)

Project Manager:

Installation of 98 wired switches and over 1,000 wireless access points

switch replacement and installations across thirteen buildings

Installation of new internal and external fiber in thirteen buildings

Installation and support for the Avaya and HP/Aruba network and wireless systems

Installation and operation of all hardware and software for the student technology labs

Train administrators and teachers in the installation of new hardware and software technology

Collaborate with teachers to instruct students on the installation of new hardware and software technology

Windows and Mac imaging and support

Open directory integration

Budget, support, and provide recommendations to enhance multimedia labs

Became a subject matter expert for various products used within the school district

Troubleshoot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software.

Network Administrator/Help Desk Manager

EMEDCO – October 2000 to November 2003

Help desk manager

Network administration/server administration · Project Manager:

W2K Upgrade,

Warehouse management systems

Helpdesk setup and implementation

Firewall, exchange administration

Cisco Network support and installation

Education

Associates Degree in Microcomputer Management

Bryant and Stratton College Skills

Work closely in a team with other highly skilled computer science and information technology professionals to deliver top-quality solutions

High level of attention to detail and dedicated to doing the job correctly and completely the first time

Accustomed to a fast-paced environment where deadlines are a priority and multi-tasking is essential

Goal-oriented, extremely well-organized, and an effective communicator

Dependable and have an excellent attendance record

Assist management with budgeting and purchasing for the IT Network Services Team

Project Management: Systems analysis and design, Upgrading switches and cabling. Infrastructure budget analysis

Proficiency

Microsoft Windows Systems

Mac Operating Systems

Microsoft Office Suite

Avaya/Cisco Switch Administration

Avaya and HP/Aruba Switch Installation and Configuration • Avaya and HP/Aruba Wireless

Programming and Install

AirWave and ClearPass for Aruba Networks

Ghost imaging (windows)

Deploy Studio Imaging (Macs)

Open directory integration

Active Directory

LAN

Network Support

Microsoft Exchange

DNS

IT Support

DHCP

Network Administration

Software Troubleshooting

Troubleshooting

Help Desk

Technical Support

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