Terry Winkelhake

**** **** ***. ** *******

WA **115

Objective

To obtain a position that utilizes my knowledge of Supply Chain and project management.

Skills Summary

Customer service

Operations knowledge

Relationship building

Working Cross -

functional

Project Management

Overall Supply Chain

Knowledge

Starbucks Professional Experience

SENIOR DISTRIBUTION / INVENTORY

ANALYST 2015-2022

Manage accuracy of over $118 million in inventory at 39 CDC locations, with an average monthly inventory value of

$3.2 million per location.

Act as point of contact for all 3PL providers inventory issues or problems; identify and track issues to ensure resolution and continued seamless operations while holding CDC operations accountable for daily snapshot maintenance.

Represent the Store Delivery team on cross-functional project teams to provide the functional expertise to assess potential financial and operational impacts

Act as subject matter exprt for 39 CDC 5 RDC 2 SD DC

Lead monthly inventory meeting report on shrink with all 39

Catalyst of Incorta dash board that was developed and rolled out to simplified review of daily snap shot and 3PL reports OPERATIONS MANAGER – CHANNEL OPERATIONS 2011-2015

Channel Project lead for Sysco RDC – customer pick up program

Walmart and Target Customer Compliance lead, received Target Vendor of the year award for compliance 2

consecutive years

Led cross functional team to develop and rollout a Customer Pickup program with C&S regional distribution center, consolidating 2200 LTL shipments into 225 TL shipments YOY

Managed MBlock 3PL for Verisimo shipments including on site process improvement support and Year End Inventory Supervision

New Customer Compliance Lead- reviewing all customer requirements and working with SBUX DC’s to ensure

proper execution

SENIOR DISTRIBUTION ANALYST 2003-2011

Distribution Project Lead for Store Development DC transition

Managed the close of 2 DC’s and opening of 2 new locations while successfully moving $5 million dollars of inventory

Responsible for reporting and implementing Ship Failure improvements at regional distribution centers

Remote management of Ditan DC for SBUX including daily issues, monthly billing and inventory sync

Lead snapshot sync of inventory between SBUX system and 3PL system for store development distribution center

Promotional lead on approximately 49 promotions and special projects (e.g. “Onward Book”)

Distribution contact for all regional distribution centers for providing volume information, promo planning, outbound volumes and daily support

Manage CPG bill only order process for distribution centers

Lead daily Distribution meeting with distribution centers and all business units

DISTRIBUTION ANALYST 2001-2003

Distribution contact for all retail and LS orders and projects going through DC’s

Led cross functional meetings for Distribution Centers and Business Units

Distribution Holiday Lead for inbound and outbound shipments

Distribution Center on site support for Co pack gift back builds and shipping during Holiday promotions

CUSTOMER SERVICE SUPERVISOR 1998-

2001

Supervised and grew customer service representative team by 50% to provide enhanced service to retail store partners

Organized And created project plan for cross functional team of IT, Distribution Operations, and retail Operations to develop an on-line ordering tool for all retail stores

Recorded “as is” state for current process and drafted future state process for the online ordering tool

Increased team efficiency by 75% by deploying online ordering tool that decreased the retail stores ordering time and provided accurate data

Project Manager for Distribution Operations of the impact of workstation ordering for all retail stores

Escalation point for all District Managers

Education

HARPER COMMUNITY COLLEGE – CHICAGO, IL

NORTHEASTERN ILLINOIS UNIVERSITY – CHICAGO, IL

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