Resume

Business Development Customer Relations

Location:

Columbus, OH

Salary:

Base start

Posted:

February 21, 2024

Contact this candidate

Resume:

Stacy Savage

Columbus, OH *****

614-***-****

ad3td1@r.postjobfree.com

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Seasoned Small Business Owner with [Number] years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Skills

KPI Management

Regulatory Compliance

Budget Administration

Business Management

Contract Negotiation Expertise

Business Development

Sales Management

Strategic Project Planning

Consulting

Negotiation

Project Estimating

Verbal and Written Communication

Client Service

Relationship Building

Operations Management

Customer Relations

Project Management

Experience

February 2015 - Current

A better drain co - Columbus, OH

Owner

My role as the owner is to conduct and establish ongoing good customer relations and make sure I'm providing the best service and product as well as being professional in and out of the work environment..

Established relationships with potential new customers in order to increase sales.

Resolved customer complaints in a timely manner.

Tracked progress against goals set by the board of directors or shareholders regarding part ownership initiatives.

Received technicians' parts orders and filled within [Timeframe] to maximize customer satisfaction.

Analyzed financial statements for accuracy and compliance with regulations.

Monitored market trends and competitor activities in order to stay ahead of industry changes.

Oversaw daily operations of the business including accounting, payroll, sales, customer service, and human resources management.

Identified areas of improvement within the organization's processes related to part ownership roles.

Collaborated with other owners, customers, vendors, and stakeholders to meet organizational objectives.

Developed marketing campaigns to promote the business's services and products.

Negotiated contracts with suppliers to reduce costs while maintaining quality standards.

Created strategic plans to ensure long-term success of the business.

Coordinated meetings with internal team members to discuss operational issues related to part ownership.

Determined pricing for products or services based on costs and competition.

Interviewed, trained and supervised employees.

Promoted business on social media platforms to maximize brand identity and generate revenue.

Set pricing structures according to market analytics and emerging trends.

Analyzed financial statements and trends to manage cash flow and make business decisions.

Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.

Kept up-to-date on regulatory changes affecting business operations.

Conferred with customers to understand needs and finalize purchase orders.

Formed and sustained strategic relationships with clients.

Mentored and trained new hires on sales techniques and customer service procedures.

Improved company's quality and productivity by streamlining systems and processes.

Delegated work to staff, setting priorities and goals.

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Implemented successful business strategies to increase revenue and target new markets.

Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.

Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Developed business from ground up and prepared records and operations for smooth handover to new owners.

October 2013 - February 2015

Drains and pipes - Columbus, OH

Plumber and Equipment Operator, Escavation

Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.

Tested plumbing systems to locate leaks, malfunctions and repair needs.

Located and repaired leaks in water supply lines.

Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.

Tested pipe systems for leaks using air and water pressure gauges.

Soldered copper pipe joints to connect water supply lines for new installations.

Performed pipe fabrication, installation and fitting according to proper specifications.

Inspected drainage and other plumbing systems to identify necessary repairs.

Followed relevant codes, regulations, and safety techniques.

Visited customer sites to assess their needs and provide estimates for repair jobs.

Installed and extended underground storm, sanitation, and water piping systems to connect fixtures and plumbing.

Installed pumps and backflow prevention devices according to local codes.

Ran tests on newly installed systems to ensure proper functionality before finalizing projects.

Provided emergency services when needed including repairing burst pipes during inclement weather conditions.

Assisted with troubleshooting and used alternative methods in emergency situations.

Maintained records of work performed on each job site including material used and time spent on the job.

Identified and located required tools prior to starting each project.

Studied blueprints and inspected structures to assess material and equipment needs, pipe installation sequence and installation around possible obstructions.

Repaired broken or blocked sewer lines with the use of video cameras.

Sealed joints between sections of pipes using lead wool or threading compounds.

Studied building plans and other materials to determine work aids required and proper installation sequences.

Followed safety protocols while working in hazardous environments such as septic tanks or gas lines.

Read blueprints accurately to determine dimensions of piping required for installation projects.

Recommended measures to improve maintenance methods and equipment performance.

Used power tools to create assemblies and sub-assemblies.

Calculated costs associated with labor and materials needed for each project.

Prepared project bids and gathered parts, labor and equipment needed for projects.

Completed walk-throughs of completed systems to verify code adherence.

Constructed foundations for large industrial equipment that require special plumbing connections.

Inspected and tested installed systems to isolate and identify faults.

Filled pipes with water or air, observing pressure gauges, and pipes to troubleshoot and locate leaks.

Cut diverse pipe sizes and lengths to prepare for installation.

Verified and gathered measurements to determine proper piping sizes.

Inspected work sites for holes and damage.

Using blueprints, laid out scale drawings of pipe systems and supports.

Established sequence of installations around obstructions.

Reviewed blueprints and building codes to determine details and procedures for work.

May 2002 - February 2013

Gnm plumbing - Columbus, OH

Escavator- Plumber

Replaced worn or damaged plumbing fixtures such as sinks, toilets, tubs, showers, and garbage disposals.

Tested plumbing systems to locate leaks, malfunctions and repair needs.

Located and repaired leaks in water supply lines.

Installed and repaired water supply lines, waste disposal systems, and related appliances.

Assembled and installed metal and nonmetal valves, pipe fittings and pipes.

Maintained tools and equipment to keep supplies in excellent working condition.

Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.

Tested pipe systems for leaks using air and water pressure gauges.

Soldered copper pipe joints to connect water supply lines for new installations.

Performed pipe fabrication, installation and fitting according to proper specifications.

Assisted apprentices with learning basic skills such as soldering pipes or installing valves.

Connected gas lines to stoves, dryers, hot water heaters, furnaces.