JOSHUA MERRIWEATHER

Houston, TX *****

773-***-**** ad3taq@r.postjobfree.com LinkedIn

PROFESSIONAL SUMMARY

Seasoned Key Account Manager with extensive experience in leading strategic initiatives within the automotive industry, specializing in relationship management, sales growth, and digital transformation. Leveraged expertise in CRM systems to drive customer engagement and operational efficiency across various roles. Demonstrated leadership in change management, contributing to significant improvements in team performance and client satisfaction. Excelled in negotiating and managing complex SLAs, fostering long-term business partnerships, and steering accounts towards sustained success. CORE COMPETENCIES

• Client Relationship Management

• Sales Growth & Business Development

• SLA & B2B Engagement

• Contract Negotiation & Management

• Budgeting & Cost Optimization

• Regulatory Compliance

• Project Management & Coordination

• Strategic Planning & Alignment

• Data Analysis & Presentations

• Database Management

• Documentation & Reporting

• Process Optimization

• Team Management & Development

• Training & Mentoring

• Cross-Functional Collaboration

• Key Stakeholder Engagement

• Networking & Partnerships

• Emerging Technologies Integration

WORK EXPERIENCE

KEY ACCOUNT MANAGER 06/2023 – Present

GP Strategies – Detroit, MI

• Direct commercial strategies and operations management, achieving streamlined processes and effective resource allocation across key accounts; implement cutting-edge learning and development strategies to upskill account teams, ensuring alignment with industry standards and technological advancements;.

• Champion change management initiatives, driving the seamless integration of new practices and technologies into account management workflows, enhancing overall productivity and client satisfaction.

• Lead diversity, equity, and inclusion (DE&I) initiatives within key accounts, promoting inclusive that improved team collaboration and client engagement; orchestrat design and delivery of custom training programs, directly contributing to professional growth of team members and the strategic development of key accounts.

• Innovate customer success strategies, tailoring solutions to meet specific needs, and reinforcing GP Strategies Corporation’s position as partner of choice; facilitate adoption of innovative technologies and AI tools to streamline account management processes and improve decision-making capabilities KEY ACCOUNT MANAGER 05/2022 – 06/2023

Hop Drive – Richmond, VA

• Developed and executed account management strategies to enhance long-term relationships with key automotive clients, ensuring high levels of satisfaction and loyalty; negotiated and managed service-level agreements (SLAs) with automotive clients, ensuring commitments were met and exceeded through meticulous operational oversight.

• Led cross-functional teams to streamline commercial operations, driving efficiencies and optimizing customer service delivery in line with strategic objectives; spearheaded business development initiatives within automotive sector, identifying opportunities for growth and fostering B2B partnerships.

• Facilitated training programs focused on enhancing team capabilities in customer service management, sales techniques, and conflict resolution to support key account objectives; directed adoption of technology solutions, including real-time vehicle tracking systems, to improve service delivery and operational transparency for automotive clients. KEY ACCOUNT MANAGER 05/2021 – 05/2022

Equipment Doctors – Broadview, IL

• Fostered durable relationships with key accounts, ensuring deep understanding of their unique needs for vehicle maintenance and repair services, leading to enhanced customer loyalty; negotiated and managed service-level agreements

(SLAs) with clients, ensuring adherence to terms and timely fulfillment of services, maintaining high client satisfaction.

• Directed operations administration efforts to streamline workflow, reduce downtime, and optimize the scheduling of maintenance services, enhancing operational efficiency; led B2B sales initiatives, identifying new business opportunities and expanding company's presence within sector through strategic business development.

• Spearheaded customer service management strategies, implementing best practices for communication and service delivery that resulted in high client retention rates; utilized Microsoft Excel for data analysis, tracking service outcomes, and client feedback to inform continuous improvement in service delivery and operations management. WORK EXPERIENCE (CONTINUED)

ACCOUNT MANAGER 08/2020 – 05/2021

Dealer eProcess – Lisie, IL

• Cultivated strategic B2B relationships, enhancing dealership digital marketing efforts through customized solutions, including responsive websites and digital retailing tools; negotiated and managed service-level agreements (SLAs) with automotive dealerships, ensuring highest standards of digital marketing service and client satisfaction.

• Implemented sales management strategies to drive growth in dealership digital marketing services, utilizing advanced analytics and targeting techniques; led customer service management initiatives, providing unparalleled support and guidance to clients in optimizing their digital presence and sales funnel.

• Facilitated integration of Dealer eProcess solutions with dealership operations, streamlining inventory management and enhancing online consumer engagement.

INTERNET SALES MANAGER 09/2018 – 07/2020

Ron Tirapelli Ford – Plainfield, IL

• Demonstrated expert proficiency in CRM systems to optimize customer relationship management and streamline sales processes for enhanced efficiency and effectiveness; managed reporting for dealership management, providing insights and analytics to drive decision-making and operational improvements.

• Conducted weekly meetings with sales and service management teams to align strategies, review performance, and facilitate cohesive operational execution; coached sales staff in lead management and phone skills, improving lead conversion rates and customer service quality.

• Handled overflow of calls, chats, and internet leads, demonstrating versatility and commitment to customer engagement across multiple platforms; oversaw entire sales cycle for internet leads, from initial inquiry through to delivery, ensuring positive customer experience; leveraged data mining tools to uncover sales opportunities, training sales team on principles and practices to enhance lead generation and targeting. INTERNET SALES REPRESENTATIVE 05/2013 – 09/2018

Bill Kay Auto Group – Lisle, IL

• Managed and responded to online, phone, and walk-in leads, increasing customer satisfaction by providing timely and informed responses; took over responsabilities in absence of store manager, demonstrating leadership skills and ensuring continuity in sales operations and customer service excellence.

• Enhanced customer engagement through email communication, promoting new products, features, and promotions; delivered customer service by building and maintaining strong relationships, managing and resolving inquiries, and facilitating sales presentations that resulted in successful closings. EDUCATION

Business Management

DePaul University – Chicago, IL 2014

TECHNICAL SKILLS

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook CRM and Customer Engagement: VIN Solutions, Salesforce, HUB Spot Digital Marketing & Communication: SMS & Email Marketing, Google AdWords Online Sales and Management: Website Management, E-Commerce SOFT SKILLS

• Excellent Communication

• Active Listening

• Sound Decision-Making

• Relationship Building & Teamwork

• Analytical & Critical Thinking

• Complex Problem-Solving

• Time Management & Organization

• Multitasking & Prioritization

• Emotional Intelligence

• Integrity & Accountability

• Self-Motivated & Goal-Driven

• Highly Adaptable & Resilient

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