marc crump

**** ***** **., ************, ********, 23875, US

804-***-****

ad3sv4@r.postjobfree.com

Sales, customer service, and inventory management are all areas of expertise. Always looking for new ways to increase revenue and improve customer satisfaction. Dedicated to improving efficiency by closely monitoring the quality and quantity of work performed, as well as organizing and maintaining inventory and storage areas. Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.

Ready to put years of experience, strong communication skills, and abilities to work in a dynamic new role at any place of employment. Capable of functioning independently or in a team environment. Customer service and special finance among strong

sales and policy and procedures and safety policy

follower also managing people.

Business Management - Associate of Arts - 1989

Virginia State University - Petersburg, VA

Finance/Sales - April, 2023 to Present

City To City Auto Sales LLC - Richmond, VA

Ensuring customer satisfaction through the process step by step and affording them the right to make a clear decision of purchase in the special finance arena. Sales Professional - March, 2023 to April, 2023

Haley Chrysler Dodge Jeep Ram - Richmond, VA

Generate my sales and follow up on leads as quickly as possible and begin my customer satisfaction while they are at my desk to ensure that they are happy about this process and the vehicle they invested in. Special Finance Manger/Sales Professional - June, 2022 to March, 2023 Elite Auto Nation of Petersburg - Petersburg, VA

Ensure that we could finance customers with credit issues no matter what and land them on the right vehicle that can make since for all parties in the financing and deal decision process and educating the customer on the pros and cons for them to build a strong credit profile. Following up with them thanking them for their business and getting a good review. Dealing with the complaint department of customers to get the best positive resolution. Etc Sale, Sale and Sale. Customer satisfaction is my specialty also and I love the customers.

Operator/Lead Warehouse Associate - December, 2020 to June, 2022 Dupont Spurance Plant - Chesterfield, VA

Oversee phases of the production and warehouse process and monitoring of the chemical flow and shipping and receiving and part of the safety team.

Professional Summary

Skills

Education

Work History

Sales Professional/Customer Service Advocate - January, 2014 to December, 2020 VA Cars of Tri Cities, Inc/Richmond Va - Richmond, VA Spoke with customers about their concerns and desires, quickly grasping issues and applying personal expertise and to increase sales.

Talk with customers about their need for certain vehicles to ensure that we get them what they need. Following up with the customers and getting a good review. Lead Warehouseman - May, 2012 to January, 2014

D.B. Schenker Logistics - Hopewell, Va

Proficient certified lead warehouse associate in shipping and receiving department. Responsible for overseeing the daily task and ensuring following the safety procedures. Sales person of the year at Vacars for 4years and always receiving customers coming back thanking me for either getting them finance or resolving an issue with service etc. I always get them to give a good review. Named “Associate of the Quarter” for exceeding all customer service goals. Sale license for the state of Virginia

Salesforce.

Accomplishments

Certifications