Scrum Master Continuous Improvement
Resume:
LAKSHMI PRAMADA
ad3sq0@r.postjobfree.com
SUMMARY
Certified Scrum Master (CSM) with 15 years of professional experience with leading teams in Banking and Financing, Telecom, Network Infrastructure, Security of SaaS applications, Service Oriented Architecture (SOA).
9 years proven track record as a Senior Scrum Master applying Agile Manifesto, values and principles with continuous improvement, facilitation of Scrum ceremonies, brainstorming sessions, workshops guiding teams to be more effective, efficient, and productive.
Exceptional skills in implementing Scrum Framework with Scrum Values, Scrum Pillars, Scrum Events and working with Scrum Artifacts- Product Backlog, Sprint Backlog and Increment resulting in 25% increase in team velocity.
Successfully implemented Agile Framework for 9 software development teams, increased efficiency, effectiveness, and productivity by 30%, delivered projects ahead of schedule gaining customer satisfaction.
Improved team morale and maximized value by implementing regular team building activities and encouraging team collaboration, resulting in a 25% increase in employee engagement and 15% improvement in employee retention.
Demonstrated experience in handling end-end application (all the phases of SDLC starting from RFP, RFQ’s, Requirement Elicitation and gathering followed by DB and UI design co-ordination, task drill down, Root cause analysis, Functional Wireframe design, Daily scrum meetings, Sprint releases, UAT testing & sign off, vendor/ stake holder management) development and support using Waterfall and Agile methodology using Scrum, and Scaled Agile Frame (SAFe) at enterprise level.
Implemented guidelines, rules, and polices to manage sprint goals, staffing plans, KPIs, CI/CD deployments and sprint progress, resulting in 20% reduction of project blockers.
Achieved 97% yearly SOX Audit compliance report by providing relevant Scrum Metrics.
Successfully handled Scrum of Scrums (SoS) calls, resulting in a 20% reduction in inter-team dependencies and 15% increase in overall project baseline efficiency.
Demonstrated success in leading teams, resolving conflicts, mitigate risks and managing successful project delivery.
Worked closely with Product Owners to manage backlogs, that led to 20% increase in project delivery speed.
Performed GAP Analysis, Risk Analysis, Feasibility analysis, Change Management, SWOT Analysis, Impact analysis, Data Analysis, Scrum Metrics.
Tailored teams’ success by following best practices for Agile Manifesto, including Test -Driven Development (TDD), Data -Driven Development.
Conducted JAD sessions, brainstorming sessions after BUG triage meetings and successfully helped team reduce BUG count by 20%.
Attention to detail and ability to learn new technology and work in a fast-paced environment.
Excelled in any given role either as Scrum Master, Team member or individual contributor.
TECHNICAL SKILLS
Artifact Tools: Azure Dev Ops, SAFe, JIRA, Confluence, Service Now and Team Forge for Requirements traceability, SWAPS, Junit, TestNG, Selenium WebDriver API, Jenkins, Maven, GitHub, PowerBI, Tableau, Ansible, SOAPUI UI Rest Assured, SAP, ITIL, Java, C++, .Net, PowerShell, Citrix, Windows, MS Office -Word, Excel, PowerPoint.
Modelling Tools: MS Visio 2010, Azure RP Pro 6.0
Methodologies: Agile, Kanban, SAFe, Scrum, SDLC, Waterfall, STLC, Test Driven Development (TDD), CI/CD
PROFESSIONAL EXPERIENCE
Senior Scrum Master / Agile Master – ERICSSON, Texas Jan 2021 – December 2023
Project- ENIQ (Ericsson Network IQ Statistics)
Software’s Used: MS Excel (Effort estimation, project tracking), MS Word & PowerPoint, Power BI (for Functional Specification documents) Visio Process Modeler (for User flow charts), CITRIX, PowerShell, Service Now, Jira, Jira Align and Confluence (Repository for project documents) GitHub.
Acted as a Servant-Leader and led a cross-functional Scrum team of 10 members in the successful launch of a new product, increasing customer satisfaction by 30% and product adoption by 50%.
97% Compliance check is achieved with all Scrum metrics as part of yearly SOX Audit.
Improved collaboration between development and design teams by facilitating daily stand-ups and ensuring that work was aligned with team objectives, resulting in a 15% reduction in conflict and 20% improvement in team cohesion.
Practiced and encouraged Agile mindset and behaviors; coached, inspired, and mentored teams on Agile principles, values, and practices.
Facilitated daily SoS calls to build synergies and bridge communication among various technology teams.
Conducted Scrum Ceremonies – Sprint Planning, daily Standups, backlog refinement, and sprint retrospective meetings resulting in an increase of 20% team velocity.
Partnered with key stakeholders (external teams and SoS members) in backlog prioritization as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.
Guided team on deployment methodologies for an extended services life cycle, covering from planning through site design, build, installation, and integration to acceptance to release.
Maintained JIRA dashboards by creating scrum boards to track, manage teams work through sprints.
Created burndown charts from JIRA that help my team to visualize their progress throughout the sprint. Used PowerBI for visualization of data and building dashboards.
Ensured progress toward objectives, KPIs and commitments for performance management application for multi-vendor and multi-technology on CITRIX environment and thus guide Scrum team to deliver the required product increments and outcomes.
Facilitated Sprint Retrospective by discussing what went well, what could be improved, and what actions can be taken to enhance their processes and thus by creating Retrospective action items, creating a JIRA item for the same, assigning the responsibility, setting priorities, tracking progress, closure, review.
Adhered to DoD including User Acceptance criteria to maintain transparency and deliver a high-quality product increment.
Worked on business analytics tools like Power BI for visualizing and sharing insights.
Identified opportunities to improve team-level Agile performance; focus the team on customer value, quality, and continuous improvement activities. Remove team-level impediments and resolve conflicts; anticipate challenges, identify risks, and recommend mitigations and solutions.
Facilitated open communication among team members and stakeholders to promote positive team dynamics to ensure members collaborate and work effectively.
Successfully managed yearly AGILE Audit with PO and Line Manager by facilitating the audit process, provided insights / transparency into agile practices by sharing observations on whether the scrum ceremonies have added value and if they are aligned with Agile principles. Providing metrics and Data such as velocity and burndown charts.
Published Sprint Release Mail across all teams and stake holders with accomplished sprint deliverables as part of sprint closure.
Senior Scrum Master – COLT UK, NY
Project – (NGNI)Next-Generation Network Infrastructure Upgrade
May 2018 to Nov 2020
Software’s Used: MS Excel, Word & PowerPoint, Tableau, Visio Process Modeler (for User flow charts), Windows XP, Service Now, Jira, Confluence, GitHub
Managed 100% of scrum process from initiation to management.
Doubled team velocity, throughput, burndown, and cumulative flow of 3 cross-functional teams.
Proficiently facilitated Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, fostering a collaborative and efficient work environment.
Ensured that 100% of Inter-Team risks, impediments, and blockers were identified, communicated, and resolved.
Developed a results-oriented approach, holding myself accountable for the successful delivery of sprint goals resulting in 100% success and 20% increase in teams’ efficiency.
Fostered collaboration among cross-functional team members, promoting open communication and a shared understanding of project objectives.
Actively contributed to continuous improvement initiatives, identifying opportunities to enhance team efficiency and optimize the delivery process.
Leveraged my training as a Scrum Master to guide the team in adopting and implementing agile best practices, driving a culture of continuous learning and improvement.
Supported and educated Product Owners with respect to grooming and maintaining Product backlog
100% adherence to Definition of Done (DoD) criteria for Product backlog items/ User stories by ensuring that each increment of work is of high quality, meets the expectations of stakeholders, and is ready for potential release.
Reinforced the practice to conclude on UAC that must be met for a user story or product backlog item to be considered complete and accepted by the Product Owner.
Scrum of Scrum’s participation on daily basis with multiple scrum teams to coordinate and collaborate to ensure the successful delivery of an integrated product increment.
Calculated the team’s velocity and capacity, developed, and analyzed the sprint burndown charts, to track teams progress and to forecast the teams upcoming sprint and promote transparency.
Assisted the product owner to break EPICS into User Stories using INVEST Technique.
Reinforced the empirical nature of Scrum by encouraging inspection, adaptation, and transparency.
Encouraged cross-functional collaboration between team members with different skills and expertise by conducting weekly KTs within the teams.
Participated in Weekly BUG call as part of Root Cause Analyses.
Maintained JIRA for tracking, managing the user stories and their progress and for all other action items as part of sprints.
https://www.actifio.com/Scrum Master / Business Analyst – HYCU, Boston, MA
Project – HYCU PROTEGE
March 2015 to April 2018
Experienced ScrumMaster / Business Analyst - Requirements gathering, Stakeholder management, Business systems analysis, Process mapping, Documentation, Decision-making, Time-management Data modeling, UML, Problem-solving, Analytical, Data-driven, Adaptability, Collaboration, Negotiation, SDLC.
Collaborated with cross-functional team as part of Business Requirement gathering, Business process flow, Business Process Management (BPM), process Change management, document enhancement requests, automatic and manual testing (end to end) also dealt end user needs at all user levels efficiently through JAD sessions and analysis by interviewing users and Subject Matter Experts (SMEs)
Creating wireframes/design documents using Axure RP 8 pro Edition for the new requirements for request for proposal (RFP).
Use unified modeling language (UML) diagrams (use case diagrams, sequence diagrams and Activity diagrams) for specifying, visualizing, constructing, and documenting the artifacts of software system.
Coordinating and Facilitating the Release Process - Release Planning, Risk Assessment, Backlog management, Release coordination, Version Control, Release notes and Post release Analysis & Release Retrospective.
Excellent knowledge in Project estimation modeling in Waterfall model like 1 Point, 3 -Point estimation, preparing Work breakdown structure (WBS) and Work scope.
Successfully gathered and documented requirements for complex, enterprise-level Customer Relationship Management (CRM) projects, facilitating effective project execution.
Handled requirements churn so that maximum value is delivered during the sprint while acting as Scrum Development teams advocate and empowered the Scrum development team towards self-organization.
Acting as a liaison between the project stakeholders, business stakeholders and Delivery Teams for delegating requirements and participating in building solution.
Assisted QC team to ensure requirements are translated into executable Test Plans and strategies.
Analyzed the Key Performance Indicators (KPIs) including Sprint Burn-down chart, Sprint Burn-up chart, Product release chart in JIRA to keep track of the team’s progress and velocity for better estimation of the sprints.
Analyzed and proactively resolved various impediments faced by Scrum teams, leveraging strong problem-solving skills, and coordinating with relevant stakeholders.
Worked with the Product owner for any reprioritizations or requirement churn for any sprint, so that the stakeholder’s needs are met and work towards improving the customer experience.
Worked with project managers, establishing, and managing the SDLC at every phase all while engaging the updating the product backlog to adhering to deadlines for each sprint.
In meeting SLA's, development of policies for making business processes infrastructure ready and maximize your organization's success. Involved in all aspects of the projects, analysis/research of needs.
Test Lead - BROADCOM (CA Technologies), India
Project - Arcot TransFort 6.9
Sep 2012 to Jan 2015
Developed a comprehensive test plan that outlines the testing approach, test objectives, scope, resources, schedule, and deliverables.
Evaluated the overall testing process and determined when testing objectives have been met. Providing test completion and sign-off.
Defined the overall testing strategy, including levels of testing (unit, integration, system, acceptance), and determining the testing types (functional, non-functional, regression, etc.) to be employed.
Created detailed test cases and test scripts based on requirements, specifications, and design documents.
Supervised and coordinated the execution of test cases by the testing team to identify defects and ensure the software meets quality standards.
Managed the defect lifecycle, including the identification, logging, tracking, prioritization, and resolution of defects. Communicating defects to the development team for resolution.
Provided regular updates on testing progress, including test execution status, defect status, and any potential risks or issues.
Collected and analyzed testing metrics to assess the quality of the software and provide insights into the testing process.
Collaborated with project managers, developers, business analysts, and other stakeholders to ensure a shared understanding of testing goals and priorities.
Conducting API testing using tools such as Postman, SoapUI.
Developing and maintaining automated test scripts using Selenium WebDriver with Java.
Designing and implementing API testing frameworks and strategies.
Staying up to date with industry trends and best practices in API testing and automation
Streamlined automation processes with CI/CD pipeline and API deployments, API testing, increasing test coverage from 50% to 78% and compatibility on secured web applications.
Integrate APIs with MySQL databases.
Created comprehensive test plans that outline the testing strategy, scope, resources, and schedule for the entire project.
Created detailed test cases that cover all aspects of the application's functionality. These test cases serve as the basis for validating that the software meets the specified requirements.
Performed regression testing to ensure that existing functionality has not been negatively impacted.
Conducted User Acceptance Testing (UAT) which involves validating that the software meets the users' expectations.
QA Engineer II – SoftwareAG, India
Project - ARIS 7.2 / CentraSite
April 2008 to Sep 2012
Created detailed automated test cases and test scripts using selenium RC based on requirements, specifications, and design documents.
Test Planning, Test Estimation and Scheduling and Metrics gathering.
In Depth knowledge of software development life cycle processes and Software Test Life Cycle.
Demonstrated expertise in software testing and process improvements. Holding strong skills in test effort estimation, planning, and documentation.
Perform functional, integration, and regression testing as needed.
Develop and maintain automated test scripts to enhance test efficiency.
Identify and report defects in a timely manner and Work with the development team to understand and address reported defects.
Collaborate with the team to plan and execute performance testing if applicable.
Identify and report performance bottlenecks and work with the team to address them.
RECOGNIZATIONS / AWARDS / APPRECITIONS:
Habit Flagbearer – Demonstrating Stewardship
Inspiring performance
CERTIFICATIONS:
CSM From Scrum Alliance
ISTQB - Advanced
SCHOLASTICS:
Master of Computer Applications (M.C.A)
Bachelor of Computer science (B.sc)
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