Customer Service Truck Driver

John Cooper Sr.

*** ****** *****, **********, ** 19709

(267) -721-0814, ad3sk3@r.postjobfree.com

Objective: Looking for the greatest opportunity to apply acquired skills to work as a full- time employee for a reputable company.

Key Skills:

• Operation box and 26ft truck

• Customer service problem solving

• Forklift operation

• Recordkeeping database entry

• Scanning

• Power riding pallet jack

• Machine troubleshooting

• Adherence to DOT and safety standards

• Welding, brazing, and soldering

• Cutting

• Read and prioritize route assignments

• Auto diagnosing and repair

• Dismantle and reassembly of auto parts

• Tool set up and maintenance

• Heat treatment and light welding

• Shop clean up

Present Independent Middletown, DE

Respite Care Professional

Over 8 years of experience providing direct support to individuals with developmental disabilities to have quality of life. Promote the health, safety, and well-being of individuals.

08/2021 – 10/2022 Planet Logistics Philadelphia, PA Box Truck Driver

Driver responsible for hauling US postal mail in accordance with company service level and safety standards.

11/2019 – 07/2021 Estes Trucking Perryville, MD

Driver

Driver responsible for loading, scanning, route management and delivery to exceed customer and company satisfaction.

09/2015 – Present Lyft Philadelphia, PA

Driver

Driver for privately held American transportation network offering ridesharing.

• Planning and Organization – research the tristate area to assess where the greatest needs for transportation maybe. The tools used are independent Google look ups and the alerts.

• Relationship Management and Customer Service – outstanding customer service to all passengers ensuring the best customer experience possible, arrival details and validation of special requirements. Satisfaction rating of 4.93 out of a possible rating of 5.

• Time Management and Safety Protocol – Rides provided are the most efficient routes to desired locations while adhering to all road safety rules and applicable speed limits.

• Professional Presence - Personal and vehicle appearance is always kept clean and professional to represent the company.

03/2005 – 05/2014 Source Interlink Distribution

Philadelphia, PA Division

27500 Riverview Center Blvd Bonita Springs, FL 34134 Class B Truck Driver/Warehouse Associate

Ensured daily route was organized by validating paperwork against the orders downloaded in scanner to the physical product on the truck. Delivered products in a timely manner utilizing a hand truck. Maintained company log with start/end time, total drive time and mileage. Maintained relationship with receivers along route ensuring all documentation of delivery was provided. Inventoried all returns using handheld scanner for product returns. Built, wrapped, and accurately tagged return products according to safety standards on a pallet. Warehouse duties included loading and unloading trailers using a forklift or power riding pallet jack

2000 – 2005 Ikon Office Solutions Malvern, PA

Mailroom Supervisor

Supervised day to day operations of primary Malvern site with 1-3 people. Traveled to Philadelphia sites to handle customer and employee issues. Functioned as document specialist while running a shift or site solo in the absence of available coverage. Invoiced accounts and ensured customer expectations were met. Point of contact for customer issues and contract compliance. Performed quality audits of print jobs completed prior to customer pickup. Provided training on workflow and copy, print and binding machine operations. Maintained efficient workflow and ensured all deadline were met. Completed site reports and month end management reports on time and accurately. Maintained positive working environment.

Education/Certifications:

DOT – certification card (2021)

Delaware Skills Center – Welding/Certificate (2017) OSHA10- General Industry/Certificate (2017)

Dobbins AVT High School – Auto Body and Mechanics Technician/Diploma (1991)

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