Katherine M. Ospina Viana

Miami, Fl +1-786-***-**** ad3s8b@r.postjobfree.com

Experienced Human Resources Management Specialist with over a decade of expertise in the administrative and sales sectors. A highly collaborative professional with a strong focus on achieving goals and proficiency in project planning, management, and execution. Known for analytical thinking and proactive problem-solving, I thrive in high-pressure environments and possess a keen sense of urgency. STUDIES

● Technological University of Bolívar Cartagena, Colombia Bachelor in Business Administration

● Technological University of Bolívar Cartagena, Colombia Specialization in Human Resources Management

PROFESSIONAL EXPERIENCE

District Mayor's Office of Cartagena de Indias Cartagena, Colombia Sales Director 2016 – 2020

● Managed and spearheaded the marketing campaign for the funding of the city's Christmas lights, ensuring its successful execution and impact.

● Led the committee responsible for negotiating and managing agreements related to district parks and green areas.

● Administered the resources allocated for the district's social projects, ensuring efficient utilization and effective implementation

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Global Team Consulting Cartagena, Colombia

Regional Manager 2014 – 2016

● Developed and implemented strategies to enhance the company's market position and brand visibility.

● Conducted market research to identify potential opportunities for portfolio expansion and growth.

● Collaborated with cross-functional teams to design and execute marketing campaigns aimed at promoting the company's products and services.

● Participated in industry events, conferences, and trade shows to network and promote the company's portfolio.

CAMACOL Bolivar Cartagena, Colombia

Sales Manager 2013 – 2014

● Oversaw the sales, operations, and administrative departments.

● Identified and targeted potential clients and markets for portfolio expansion.

● Led and managed the sales team to achieve sales targets and objectives.

● Preparation of sales budgets, service maps, and economic offers for tenders.

● Oversaw the selection process for new personnel, evaluating candidates based on their competencies and qualifications to ensure the recruitment of highly skilled individuals. TELOLLEVO Cartagena, Colombia

Sales Manager 2011-2013

● Planned and developed short and long-term goals based on the company's mission and vision.

● Achieved new client acquisition through the submission of projection reports and maintained existing client relationships through regular physical and telephone visits to address concerns and provide updates on operations.

● Ensured adherence to company standards for efficient operations.

● Ensured the smooth functioning of three major processes: Commercial, Operational, and Administrative.

● Managed both staff hiring and onboarding processes as well as staff discharges. ACRIP BOLIVAR Cartagena, Colombia

Executive Director 2009-2013

● Managed business banking accounts, including supplier creation and payment processing.

● Developed and executed commercial strategies aligned with the objectives set by the board of directors.

● Implemented cost-reduction strategies to optimize operational efficiency.

● Supervised portfolio collection and billing processes to ensure timely and accurate financial transactions.

● Prepared sales budgets and implemented targeted strategies to acquire new clients.

● Proposed and managed SENA projects to foster professional development and training.

● Managed sponsorships for training events to enhance brand visibility and industry presence.

● Organized forums, gatherings, and activities to facilitate networking and knowledge sharing.

● Maintained and cultivated relationships with current and potential clients to foster long-term partnerships.

● Prepared monthly sales budget reports to track performance and identify areas for improvement. SERVIPORT Cartagena, Colombia

Executive Director 2005-2009

● Managed organizational and social human development through training programs at all levels of the organization.

● Designed shifts and vacation plans for employees.

● Conducted internal audits related to quality, health, safety, and environment (QHSE).

● Collaborated with the ARP to develop and implement emergency plans.

● Led the selection and hiring process and managed contracts, payroll, and personnel administration.

● Participated in QHSE follow-up meetings with companies such as Ecopetrol and Ocensa.

● Provided guidelines for personnel management in human resources and administration.

● Ensured the operation of COPASO (Occupational Health Committee) and occupational health. CIRCULO DE VIAJES UNIVERSAL Cartagena, Colombia

Administrative Manager 2001-2005

● Managed and oversaw the documentation process for personnel developments, such as promotions, salary increases, and changes of address and telephone numbers.

● Developed and managed the budget for salaries, training, staffing, and integration to effectively implement established programs aligned with the company's interests.

● Coordinated the performance improvement program, integrating performance management, compensation management, and employee development.

● Implemented activities to enhance employee well-being and supported occupational safety and health initiatives.

● Established and maintained regular communication with staff, fostered engagement, identified needs, and communicated departmental objectives.

● Conducted audits and checks related to financial processes, collection, and bank transfers.

● Preparing and presenting financial reports, budgets, and cash flows. SPECIFIC SKILLS

● Languages: English (professional competences), Spanish (native)

● Software: Excel, Word, Outlook, PowerPoint.

● Certificates: The Director Coach Workshop “The Expansion of Human Capital” (12 hours), Human Management Congress “Large Companies are made by their people” (20 hours), Seminar “Management Strategies for Talent Attraction and Retention” (15 hours), XII INTERNATIONAL SYMPOSIUM ON HUMAN MANAGEMENT “Human Management as Architect of the 21st Century Organization” (21 hours)

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