Diaraf Sembene
Arlington VA
ad3s2x@r.postjobfree.com
Experienced customer service professional with more than 6 years invested in helping customers and improving satisfaction ratings. Familiar with CRM software and a variety of customer account tracking systems. Demonstrated skills at developing customer relationships and resolving complex issues. Seeking to use my skills to mentor a team of customer service representatives using industry-leading techniques. Whole Foods Washington DC June 2018 - Jan 2023
Whole Body/Customer Service
● Participated in multiple training about various products, in order to educate customers about products and their uses.
● Educated customers about products and their uses
● Welcomed customers into the store and helped them locate items.
● Responsible for doing the inventory of the department after every quarter.
● Worked side by side with other team members and leadership to help drive sales. Concierge Representative HireOne Washington DC November 2023- Present
● Worked with various property management companies such as Berkshire, Saulcenters, Bozzuto management, 19Nineteen ect.
● Coordinated events and activities to create a sense of community among residents.
● Maintained a professional and approachable demeanor in all interactions, contributing to resident satisfaction.
● Utilized computer proficiency to manage resident databases and streamline communication processes.
● Spearheaded front desk operations, ensuring a welcoming environment for residents and visitors.
● Demonstrated exceptional patience and professionalism in handling inquiries, concerns, and requests.
● Implemented and maintained organized record-keeping systems for efficient task management.
Saul Center Bozzuto BF Saul Washington DC Present
● Managed concierge services, providing a high level of customer service to residents and guests.
● Demonstrated effective problem-solving skills in resolving resident issues promptly.
● Collaborated with property management to enhance resident satisfaction through proactive communication.
Education
● English Literature
● Northern Virginia CC Second Year