Medical Assistant Customer Service
Resume:
RIVIERA BEACH, Fl. *****
Riviera Beach Fl. ****4
ad3s27@r.postjobfree.com
Profile
Skilled Medical Assistant and Pharmacy Technician, implementing interventions in business, customer service and retail management field. Using my skills and expertise to provide quality of care and dignity to patients while ensuring their privacy. Knowledgeable and highly motivated team player. I have acquired many accomplishments and skills that will be a contribution and of great value to the company. Open to learning more and looking forward to excelling in the medical field.
Education
September 2022
Florida Career College
Medical Assistant Technician - West Palm Beach
December 1995
New England Institute of Technology
Computer Programming - West Palm Beach Fl.
Work Experience
September 2022-
February 2024
MSPB Medical Specialist of the Palm Beaches
• Medical Assistance
• Rooming patients for the Doctor.
• Taking Vital signs and blood pressure.
• Reporting back to the Doctor of any issue or concerns the patients may have.
• Inputting patients' information into the computer.
• Ordering lab work for patients.
• Surgical Coordinator - Setting appointments for patient pre op surgery, contacting the Patient for scheduled appointments. Coordinating with the Surgical office for paperwork and confirmation on time and date of surgery.
• Lab call backs, contacting patients by phone with lab results once reviewed by the Doctors for input and recommendations from the Doctor.
• Front Desk Clerk – Patients check in and check out
Checking patients in for scheduled appointments, verifying insurance and updating current and new information, contacting insurance agencies for insurance issues. Completing paperwork for patent compliance as needed.
• Checking patients out – Setting appointments for follow up and return for visit.
• Corresponding with patients by phone for Medicare compliance for appointments needed twice a year.
• Ordering Lab work for patients as needed per Patient or Doctor.
• Responsible for working on follow up buckets – patient information that was stored, entered, or labeled incorrectly.
April 2005 - October 2021
Walgreens
Inventory Specialist - West Palm Beach, Fl.
●Developing procedures to effectively manage and maintain the company's inventory.
●Ensuring the company's shipment is accurate by conducting inventory counting processes.
●Also overseeing and managing the inventory storage space in the warehouse to ensure there is adequate room for new product shipment.
●Restocking merchandise when stock is low through an ordering process.
●Using technology to update inventory records.
●Including inventory counts within the Pharmacy department to main accountability for medications.
●Responsible for orders placed by the vendor and the return of damaged items.
April 2005 - October 2021
Walgreens
Shift Lead - West Palm Beach, Fl.
●Providing direction for the workers before and during shift, and daily responsibilities.
●Responsible for employees shift and assigning duties.
●Managing cash drops, responsible for cashier register counts. Handling cash, developing deposit slips and bank drops.
●Responsible for scheduling shifts for no-shows.
●Ensuring compliances are meet and feedback to management.
April 2005 - October 2021
Walgreens
Sim Coordinator - Riviera Beach Fl.
●Input of all data entry into Sims System, which includes invoices from vendors.
●Processing data entry of Rx manufactured item for inventory.
●Monthly inventory counts of store items and annual counts of the entire store inventory.
●Responsible for store displays set up.
April 2005 - October 2021
Walgreens
Pharmacy Technician - Riviera Beach Fl.
●Answering phones and retrieving Rx refill messages.
●Filling Rx prescriptions for customers
●Typing Rx prescription for order entry.
●Stocking Rx medication according to drug category and OTC products.
●Filling Rx prescription in alphabetical order.
●Verify customer information for Rx pickup.
●Assisting customers with cashing out Rx prescription and merchandise.
April 2005 - October 2021
August 2016-
September 2021
Walgreens
Sales Clerk - Riviera Beach Fl.
●Greeting customers and assisting with customers' questions.
●Ringing up products and items for customers.
●Assisting in stocking of inventory.
●Answering phone calls and helping customers to locate items within the store.
●Monitoring the inventory of the store.
●Responsible for Suggestive sales of the month.
Emmanuel Care Assisted Living Facility, Inc.
Administrative office rep. – Palm Beach Gardens, Fl.
●New Admission. Patient intake and documentation. Record filing.
●Refills of pharmacy medication and patient needs.
LICENSES
April 2022 - April 2024
CPR, West Palm Beach
CERTIFICATIONS
April 2022 - April 2024
HIPAA/OSHA, West Palm Beach
References
Michelle Ruddock, NP
Supervisor
MSPB Medical Specialist of the Palm Beaches
Alibe
Supervisor
Walgreens Pharmacy
Leitha Sanders- Blye
Administrator
Emmanuel Care Assisted Living Facility, Inc.
ad3s27@r.postjobfree.com
Diana Threatt
Contact this candidate