Melissa Rembert

Westland, MI

To obtain a position where I can utilize my skills to the best of my ability, and contribute to the growth of my Employer.

Willing to relocate: Anywhere

Work Experience

Part-time Guest Services/Front Desk

Sonesta suites ES - Auburn Hills, MI

December 2021 to Present

Checking guest in and out of hotel, making reservations, applying payments, answering a multi -line telephone, enrolling guest into travel program, fulfilling guest requests, resolving guest complaints. Work part-time

Senior Processor/Collection /Customer service

Meemic insurance/ AAA - Auburn Hills, MI

June 2014 to Present

Take payments, Account receivable, Taking billing calls in the call center, prepared collection letters, Reissuing cancel policy and Reinstating, Taking payments and entering them into our system for processing, Handle and deposit of check and cash. Ensure accuracy for any charges on insureds accounts looking for errors, helping insurers with a action plan for outstanding balances. Appling checks/cash/ money order from Mortgage Company, from lockbox

VIP Representative Part-Time

MotorCity Casino - Detroit, MI

June 2021 to November 2022

• Acts as a liaison with all other casino departments.

• Makes responsible decisions pertaining to comping.

• Interacts with the hotel department for comping of rooms and food.

• Resolves guests’ disputes regarding comping of hotel rooms, etc.

• Resolves guests’ disputes with all other departments.

• Performs other duties assigned by the Director / Executive Hosts of Loyalty Marketing.

• Attends in house and other outside venue events.

• Establishes and maintains customer base.

• Enrolls new players.

• Reactivates archived players.

• Safe guards the assets of MotorCity Casino.

• Identifies recruits, greets and services guests.

• Insures guest satisfaction.

• Interacts with all customers on a professional level.

• Assists Executive Casino Hosts with distribution of venue tickets. Front Desk Agent/Night Auditor

Quality Inn and Suites - Southfield, MI

May 2020 to June 2021

Checking guest in and out of hotel, making reservations, applying payments, answering a multi -line telephone, enrolling guest into choice program, fulfilling guest requests, resolving guest complaints. Work part-time

Patient Registration Representative /partime

R1 RCM/ Ascension Oakland Macomb hospital - Madison Heights, MI January 2020 to March 2020

Perform registration and basic insurance verification, ensuring collect 7 critical data elements necessary for proper patient identification and billing. Coordinate patient admission needs and beds assignments to facilitate timely patients placement. Copying and faxing documents to ancillary areas or physicians offices. Admit patients through emergency.

Customer Service Inbound Calls, Handling Road Side Assistant Onstar call center - Warren, MI

February 2014 to May 2014

Handles all complex customer issues, incoming calls to asst will road side issue as flat tire, lock out, directions etc. using multi line phones. customer service call center Assistant Center Manager

Advance America, Flint - Township, MI

September 2011 to August 2013

Assist the Manager with every aspect of the day to day operations of the Center, Provide exceptional Front desk Customer service, Ensure that all transactions are accurate and all policies are followed, auditing of

Center, balancing of safe, banking, opening of accounts, overseeing of staff, collection, recruiting of employees, process time card for payroll

Specimen Processor

All Medical Personnel - West Bloomfield Township, MI October 2010 to May 2011

Data Entry, Processing various of specimen for different company's ship out to lab for testing, also enter the I CD Codes for billing

Assistant Branch Manager

Guaranty Bank - Livonia, MI

May 2005 to January 2010

Opening and closes Banking Center. Actively markets the banks products to customers and potential Customers, cash handling, balancing vault, coaching of staff, process of time cards for payroll,opening accounts, branch schedule, and

Also Responsible for the assurance of the branch compliance .Handles all complex customer issues and Complaints, setting sales Goals. Also scanned checks for check 21 to verify account numbers and routing Numbers for the bank.

Closing Coordinator

Mortgage Company/ Title Source - Livonia, MI

August 2000 to January 2004

Document Reviewer

Mortgage Company/ Title Source

August 2000 to January 2004

Review documents before closing, Billing out

Shipments, filing, Faxing, Packing Document out to send to UPS and answering multi phone lines, Customer service, schedule appointments for closing, Data Entry. Education

Some college in Business Management

Wayne County Community College District - Detroit, MI August 1996 to May 1997

High school diploma in basic

Frank Cody High school - Detroit, MI

September 1992 to June 1996

Skills

• Customer service training

• Mentor training

• Data Entry

• Basic computer MS Word

• Billing Calls

• Firstech Billing system

• Night Audit

• Multi-line Phone Systems

• Insurance Verification

• Laboratory Experience

• Guest Services

• Front Desk

• Auditing

• Accounts Receivable

• Cash handling

• Customer service

• Microsoft Excel

• Interviewing

• ICD-10

• Time management

• Microsoft Word

• Microsoft Outlook

• Sales

• Accounting

• Hospitality

• Leadership

• Account reconciliation

• Supervising experience

• Hotel experience

• English

• Management

• Bank Reconciliation

• Accounts Payable

• Windows

• Accounting software

• Communication skills

• Banking

• Analysis skills

• OPERA

Languages

• English - Expert

Certifications and Licenses

Certified Notary Public

Present

Assessments

Customer Service Fit — Proficient

December 2019

Measures the traits that are important for high-quality customer service. Full results: Proficient

Verbal Communication — Proficient

January 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Night Auditor (Hotel) — Familiar

March 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar

Warehouse Associate — Highly Proficient

December 2019

Assesses the tendencies that are important for success in warehouse roles. Full results: Highly Proficient

Attention to Detail — Completed

May 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Customer Focus & Orientation — Highly Proficient

March 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Service — Completed

April 2020

Identifying and resolving common customer issues

Full results: Completed

Data Entry: Accuracy — Highly Proficient

June 2020

Entering data quickly and accurately

Full results: Highly Proficient

Front Desk Agent (Hotel) — Highly Proficient

December 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Written Communication — Completed

December 2019

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Completed

Retail Customer Service — Completed

May 2020

Comprehending and responding to retail customer needs. Full results: Completed

Recruiting — Completed

May 2020

Managing the candidate sourcing and selection process Full results: Completed

Work Style: Reliability — Familiar

March 2020

Tendency to be dependable and come to work

Full results: Familiar

Cleaner Fit — Highly Proficient

June 2020

Measures the traits that are important for successful cleaners Full results: Highly Proficient

Medical Billing — Completed

June 2020

Understanding the procedures and forms used for medical billing. Full results: Completed

Electronic Health Records: Best Practices — Completed May 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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