Sales Consultant Project Management
Resume:
BRIELLLE COCHRAN
ad3rv6@r.postjobfree.com Johnstown, PA
Summary
Results oriented Sales Consultant with an exceptional record of accomplishment in exceeding sales, service and performance targets. In-depth understanding of various retail products, services and market conditions. Highly developed sales skills in areas of furniture, home décor, beauty, jewelry, cellular & communication devices, warranty & protection programs and any additional products in these various industries. A natural “people person” whom enjoys interacting with potential and existing customers. Years of experience building and maintaining positive relationships with clientele, maximizing retention and repeat business. High-energy team player ready to leverage abilities to improve sales, increase profit margins and contribute to company success.
Skills
• Customer liaison
• Industry trends
• Project management
• Lead generation
• Customer relationship management
• Prospecting skills
• Sales strategies
• Consultative sales
• Relationship selling
• Product and service knowledge
• Customer retention abilities
• Promotional planning
• Product merchandising
• Sales development
Experience
ASHLEY HOME STORE JOHNSTOWN, PA
SALES CONSULTANT
08/2023-present ● Present home furniture, bedding and various complementary décor to prospective buyers using my knowledge and experience to fulfill each client’s vision of upgrading their homes. ●Offering additional security to purchases through warranty protection, safe delivery and setup in home. ●Operating with a solid team of sales members to make every customer experience as wonderful as possible. ● Use of technology such as tablets and computers to enter client orders and fulfill delivery of purchases. ●Solicitation for new and repeat business to maximize compensation and company profits.
Monat Portage, PA
Sales Consultant
08/2021 – 09/2023
• Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
• Worked with fellow sales team members to achieve group targets.
• Prepared and processed contracts and order forms for new and existing customers.
• Prospecting potential clients both business owners and individuals alike, presented products and the benefits of each, follow through with sales process from order to delivery.
Mary Kay Portage, PA
Independent Consultant
09/2016 - 08/2021
• Conducted events online and at individual homes to promote products.
• Placed orders for customer purchases and personal inventory to maintain consistent stock.
• Kept customer information confidential and handled details accurately.
• Maintained current knowledge of market trends to help clients feel fashionable and flattered by styles.
• Researched and analyzed operations to ascertain detailed client needs.
• Established quality standards and performed work according to project schedules.
Acosta Mosaic: Samsung Altoona, PA
Sales & Customer Experience Consultant
10/2018 - 04/2020
• Managed client marketing strategies and product promotion campaigns.
• Worked effectively in cross-functional, fast-paced environment to complete sales and marketing tasks.
• Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
• Measured marketing, advertising, and communications program performance and developed strategy.
• Assessed consumer needs and buying habits to identify potential markets and product demand variables.
• Forecasted and tracked marketing and sales trends.
• Developed innovative product solutions grounded in clear understanding of customer needs.
• Measured and evaluated customer and employee satisfaction to identify areas in need of improvement.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Gathered competitor data, analyzing pricing, product sales and marketing strategies.
• Setup displays and promotional items for new product launches.
• Awarded top sales consultant multiple times for producing more sales by device count, volume and revenue. Top sales consultant resulted in bonuses, awards, recognition and unique company merchandise reserved for those in the top sales tiers in every region across the USA.
• Trained the sales representatives at my location to better understand what products and promotions Samsung was offering. Training was essential as it gave the store staff the knowledge of what they were selling to prospective and current customers. Confidence boosting training was vital to increase sales volume leading to higher profitability and revenue.
Verizon Ebensburg, PA
Sales Representative
06/2018 - 10/2018
• Monitored customer order process and addressed customer issues.
• Fostered relationships with customers to expand customer base and retain business.
• Improved overall customer purchasing experiences to promote steady revenue.
• Demonstrated product features to align with customer needs.
• Prepared and processed contracts and order forms for new and existing customers.
• Created and implemented store displays, promoting sales and growth.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Developed key customer relationships to increase sales.
• Created successful strategies to develop and expand customer sales.
• Drove substantial sales through suggestive selling and by promoting add-on purchases.
Applebee’s Ebensburg, PA
SERVER
04/2018 - 06/2018
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Maintained accuracy while handling payments, giving change and printing receipts to customers.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Reset tables between guests, refilled condiments and wiped down surfaces.
• Calculated accurate bill amounts and processed cash and credit card payments.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Increased sales of high margin menu items through effective upselling.
• Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
JC Penney Altoona, PA
Sales Associate
10/2013 - 05/2018
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Offered product and service consultations and employed upselling techniques.
• Acted as initial contact in addressing customer concerns.
• Met merchandise processing standards and maintained organized and accessible work area.
• Built trusting relationships with customers by making personal connections.
• Helped average of 20 customers per day by responding to inquiries and locating products.
• Worked with fellow sales team members to achieve group targets.
• Prepared cash deposits up to $5,000.00 with zero discrepancies.
• Surpassed daily sales goals 3% by cross-selling jewelry and opening of store credit cards. Selling and promoting additional products.
• Won multiple store sales competitions for jewelry volume sold, resulting in bonuses.
Education and Training
Pennsylvania Cyber And
Charter School Midland, PA
High School Diploma
Graduated 06/2015
Awards and Recognition
Ashley Home Store:
●Effective Margin Champion for 2023
●Most Sales Improvement for 2023
●Adjustable Base Sales Champion for 2023
Acosta Mosaic:
●Top District Sales Consultant for 2019
●Most Improved Sales & Profit for 2018 & 2019
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