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DARSHAN SINGH

Branch Manager

Results-driven Branch Manager with 5 years of experience leading and motivating high-performing teams to achieve organizational goals. Proven track record of driving business growth, optimizing operational efficiency, and delivering exceptional customer service. Eager to leverage my strong leadership and strategic acumen in a challenging role as a Business Development Manager to foster new partnerships, expand market presence, and drive revenue growth. ad3rqb@r.postjobfree.com +91-706******* Flat 505, Kamal Pride Apartment, Nashik, Maharashtra, India SKILLS

Sales Expertise Lead Generation Market Research Relationship Building Communication Skills Presentation Skills Strategic Thinking Networking Analytical Skills Product Knowledge Market Expansion Financial Acumen CRM Software Business Acumen B to B sales Systems and software programs Customer Relationship Management (CRM) Market Segmentation and Targeting WORK EXPERIENCE

Branch Manager

Satguru Travels

2020 - 2023,

Oversaw daily operations of the branch, ensuring smooth and efficient functioning.Managed and led a team of employees, providing guidance, support, and performance evaluations.

Developed and implemented branch-specific strategies to achieve sales targets and business goals.Conducted market research to identify new business opportunities and emerging trends. Fostered relationships with existing clients to ensure customer satisfaction and retention.Prospected and acquired new clients through various sales and marketing efforts.Monitored and analyzed financial performance, preparing reports for senior management.

Maintained compliance with company policies, industry regulations, and legal requirements.Collaborated with other departments and branches to streamline processes and improve efficiency. Prepared and presented periodic reports on branch performance, including sales, expenses, and growth metrics.Identified training needs and organized skill development programs for team members. Implemented cost-saving measures without compromising service quality.Resolved customer complaints and concerns in a timely and satisfactory manner.Participated in business development meetings and contributed ideas to enhance overall company performance.

Assessed market competition and devised strategies to maintain a competitive edge.Conducted regular meetings with the team to set targets, review progress, and provide feedback. Participated in corporate planning sessions to align branch objectives with company goals.Represented the branch in various industry events and networking functions.Worked closely with the HR department in recruitment and onboarding of new staff. Sales and Program Manager

Satguru Travels

2018 - 2020,

Resolving problems, improving operations, and providing exceptional service. Delivering services to customer locations within specific timeframes.

Actively listening to customers' requests, confirming full understanding before addressing concerns. Collaborating with team members to achieve target results.

Participating in team-building activities to enhance working relationships. Actively listening to customers, handling concerns quickly, and escalating major issues. Bringing new clients and converting them. Developing and implementing performance improvement strategies and plans to promote continuous improvement. Driving operational improvements which result in savings and improving profit margins. Achievements/Tasks

Achievements/Tasks

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EDUCATION

• PGPM

IBS Business School, Mumbai/ ICFAI University

2018, 7.43 CGPA

• BBA

B.Y.K. College Of Commerce/ S.P.P.U

2016, 70%

HSC

Kendriya Vidyalaya I.S.P. Nashik/ CBSE

83.2%

SSC

Kendriya Vidyalaya I.S.P. Nashik/ CBSE

2011, 8 CGPA

PROJECTS UNDERTAKEN

Dyson Supersonic

This was my Summer Internship Project during college time. And it included an analysis of the market through surveys and products. Product promotion, Attended product description meeting. Conduct various market surveys ACHIEVEMENTS

Organised successful Travelport event. 1st prize in intra-college football competition, BYK College of Commerce, Nashik.

Achieved State Level award in scouts

EXTRA CURRICULAR ACTIVITIES

• Participated in Brazzaville Premier League, Cricket. • Cooperate in blood donation camp at IBS Mumbai.

• Compete in online gaming competition at IBS Mumbai. • Active member of Konflux-Cultural fest of IBS Mumbai.

• Played intra-college football competition at IBS Mumbai.

CERTIFICATES

• Travelport Certification for Reservation & Issuance • Travelport Certification for Exchange & Refund

• Certificate for best performer in the region

LANGUAGES

English

Full Professional Proficiency

French

Full Professional Proficiency

Hindi

Full Professional Proficiency

Punjabi

Full Professional Proficiency

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