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Customer Service Public Relations

Location:
Wilmington, NC
Salary:
85,000
Posted:
February 19, 2024

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Resume:

ELIZABETH A. BABB

*** ********** ***. ***. *** Tel: 336-***-****

Wilmington, NC 28403 ad3rex@r.postjobfree.com

SUMMARY:

Seasoned production purchasing professional, focused and committed, with demonstrated ability to work successfully in fast paced environment. Excellent writing skills include proficiency with writing company correspondence and customer service/vendor communications. Results-oriented, organized, detail-oriented, problem-solver, budget manager, time manager, and meets deadlines.

QUALIFICATIONS:

Communications

•Handled public relations and communication efforts, including building vendor and municipality relationships.

•Prepared and presented reports to the Division, Corporate Offices, and senior management providing overviews of extra monthly costs, customer service requests and marketing projects.

•Managed vendor payment issues and customer service, including reconciling billing variances, streamlining communications, and providing key support for field personnel.

•Processed new subcontractors by reviewing company policies, accepting bids, and establishing builder portal access.

•Served as company contact with media outlets and handled all follow-up.

•Managed client contact and negotiated debts with multiple creditors.

•Received 2010 Community of the Year Award for communities 1-5 years old; 2009 Platinum Champion for Customer Service.

•Created, formatted, and managed advertising communications for company campaigns.

Management/Administration

•Generated budgets and Purchase Orders, ensuring selection or pricing discrepancies are resolved.

•Provided database and payment resolution for vendors.

•Managed all construction starts, including making application, tracking, receiving and distributing all building and water/sewer permits or well/septic set-up as well as establishing new electrical services.

•Assisted with legal transactions of contract processing and closing.

•Member of database task force charged with research, development, and design of new database.

•Managed database updates keeping current all marketing pieces and promotion dates used to monitor and track business activities.

•Adept with Microsoft Office: Word, Excel, Access, Power Point, Outlook; Crystal Reports; Workamajig; ACT database management; Builder MT/WMS. Notary Public, New Hanover County, NC

Marketing

•Addressed all media relations logistics, including all print campaigns and direct mail, sales literature conception and creation to final delivery, while managing the media spending plan; wrote and distributed press releases to secure qualified customers.

•Planned and executed special events managing many logistics and budgets, including local and national product sponsorship co-op campaign, as well as festival for non-profit organization.

•Tracked, measured, compiled and reported results of media coverage for public relations and promotional efforts.

•Aligned press kit and story ideas with team strategy, including work with account team in creative layout and design.

EMPLOYMENT:

Logan Homes, Leland, NC 2023-present

Purchasing Agent

Windsor Homes, Leland, NC

Estimating Coordinator 2021-2023

H&H Homes, Leland,NC

Purchasing Coordinator 2019-2021

Wade Jurney Homes, Greensboro, NC/Wilmington, NC

Pre-Construction Coordinator 2013-2019

G-Force Marketing Solutions, Inc., Greensboro, NC

Account Coordinator 2011-2013

Keller Williams Realty, Greensboro, NC

Real Estate Assistant 2009-2012

United Credit Services, Greensboro, NC

Operations Manager 2009-2012

Blue Ridge Property Management, High Point, NC

Leasing Consultant 2009-2011

Portrait Homes, Greensboro, NC

Production Assistant 2005-2008

Marketing Assistant 2002-2005

Trone Public Relations, High Point, NC

Account Coordinator 1999-2002

John Kavanagh Company, Greensboro, NC

Sales and Marketing Associate 1996-1999

EDUCATION:

Elon College, NC

Bachelor of Arts: English, Writing Concentration Minor: Psychology 1996



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