Christine Prestash

The Flie */** - present

Part Owner and CFO

Built own company that was a purse line.

Shipping, warehouse, distribution

Designed designer clear bags for concerts and sporting events

Policy and procedures

Operations

KPI’s

Customer service/satisfaction

Lean and continuous management style

Financials- P&L, budgets, RFP’s, budgets, maximize revenue stream

Superior customer service

Growth/positive revenue stream

Always able to handle escalated customer issues

Always the goal to provide a great product and excellent positive customer experience

XPO Logistics – Windsor Ct 5/19 – 5/22

Senior Operations Manager

Maximized XPO’s financial profitability and built customer relations through driving excellence and exceeding targeted KPI’s.

Handled all white glove 3PL services for Lowes in the Ct, Ma and NY regions providing world class delivery services

Responsible for driving safety, profitability, productivity, capacity and drive both XPO and Lowes KPI’s

Oversaw recruiting of 3PL business partners to ensure only quality white glove teams were on boarded.

Responsible for 21 direct reports; operations, customer service and dispatchers.

Responsible for building and maintaining partnership with Lowes executive team and being the liaison between XPO and Lowes.

Responsible for P&L statements, budgets and forecasting.

National Freight Industries- Glastonbury, CT 10/17 – 5/19

Transportation Manager

Maximize profitability, while exceeding customer expectations and develop additional business for NFI.

Sources all avenues to grow revenue base with both dedicated and non-dedicated customers.

Maximize profitability through operations excellence, asset utilization and cost control.

Responsible for budget preparation and P&L

Maximize fleet efficiencies through proper planning and execution ensuring a safe working

Environment.

Manage day to day operations of facilities and subordinate staff including supervisors, managers, coordinators, dispatchers, drivers and administrative assistants

Ensure customer satisfaction in all areas of service, reporting and business development.

Facilitate, manage and support all internal and external reporting requirements

Accountable for interaction with the customer on an ongoing basis regarding customer reviews and continuous improvement overall accountability for appropriate and quality of employees

Provides leadership to staff and further the growth and development of all employees, to include employee recognition

Estes Express Lines – Richmond, VA 11/04 – 8/17

Senior Operations Manager

Supported the attainment of the Company’s targeted regional operational metrics. Responsible for supply strategy, execution and program management and the targeted KPI’s and strategies defined in the organizations KRA’s. Led regional initiatives for process, technology or other continuous improvement to achieve cost-reduction, time-savings, efficiency, quality and/or other business objectives. Analyzed client spend and procurement processes to identify opportunities to optimize efficiency, process compliance, quality and cost. Developed performance reports and distributed them to organizational leaders. Managed and directed personnel in the procurement, receipt, disbursement, and inventory control of material to ensure on-time delivery of customer orders while maintaining accurate inventory levels.

Started as a Project Manager and have worked my way up to the Sr. Operations Manager position.

Coordinated over 2,000 weekly deliveries across 7 states.

Coordinated activities of 100+ trucks in 3 markets, ensuring they are serviced on time and meet all DOT regulations.

Maximized budget by 10-15% in each of the markets.

Oversaw regional optimization of the company’s supply plans consistent with overall corporate objectives, delivered a multi-year strategy that supported business growth, customer satisfaction, cost management, and overall supply chain objectives for product availability, delivery performance, forecast accuracy, inventory, scrap/obsolescence.

Responsible for functional leadership for supply program management, including hiring, training, staff assignments, coaching, mentoring, and performance management (including compliance) in a matrix environment.

Through the use of KPI’s, monitored corporate and client goals for trends. Negative trends were reviewed and changes are made to reverse. Led regular strategy deployment and key performance indicator (KPI) reviews. Responsible for both setting and driving attainment to the targets.

Tracked performance of personnel; Led, guided, and directed staff by setting targets, monitoring performance, providing coaching and counseling where needed, and developing individuals for advancement. Responsible for hosting and/or participating in periodic member events including workshops, round tables, and webinars. Highlighted individual accomplishments at monthly meetings.

Led 8 different start-up markets, covering 12 states. Recruited for all positions within the market; hired and trained all new hires. Through the use of forecasts and business goals a delivery fleet was built. Managed fleet vehicle inspection and transition. Budget was created based on market trends and costs, while factoring in P & L expenses and desired profit margins.

District, Fleet, and Area Managers reported on daily/weekly/monthly progress towards established goals and metrics. Provided reporting to upper management on monthly basis. Made changes to work flow based on performance to metrics and goals.

Resolved customer care issues within the scope of contract. Provided training to employee's where needed to prevent issue recurrence. Troubleshot and reacted quickly in order to resolve issues and prevent them from escalating.

National Freight Industries – Orange, CT 5/01 – 11/04

Logistics Manager

Managed a staff of 19 drivers, servicing 26 Home Depot Stores in Connecticut, Rhode Island, and Massachusetts. Oversaw daily dispatch to provide appropriate coverage based upon customer needs. Provided income and expense and profit and loss reports to corporate headquarters on a monthly basis. Facilitated repairs on equipment, reviewed and approved expenditures; ensured all vendor relations are maintained and processed weekly time sheets for all operational staff in CT market.

Managed delivery fleet of 21 tractor trailers, 32 flatbed trailers and 27 moffetts.

Dispatched drivers to maximize customer satisfaction while minimizing company costs.

Handled incoming issues via phone from drivers, Home Depot store associates and customers.

Responsible for completing driver performance reviews.

Perform observation rides as necessary.

Complete and submit driver payroll weekly to corporate office.

Troubleshot driver issues, such as general HR problems, payroll issues, and company policy and procedure questions.

Acted as a point of contact between site managers and IT department to ensure the needs of the end user were satisfied.

Trained staff on new software and attended beta-software testing.

Organized monthly driver meetings to review company policy and procedure.

Scheduled daily dispatch to provide appropriate coverage based upon customer needs.

Made critical decisions in a fast paced environment when necessary.

Ensured all DOT requirements are up to date.

Education

Northeastern University (8/92 – 5/97)

Bachelor of Science Degree

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