Antoinette Costa

***** ******* ***. *********, **. 93631

ad3qyh@r.postjobfree.com 559-***-****

linkedin.com/in/antoinette-costa-b67b4a184

Summary

Experienced call center representative with a proven track record of providing exceptional customer service. Skilled in handling a high volume of inbound and outbound calls, resolving issues efficiently, and maintaining a positive customer experience. Strong communication and problem-solving abilities, with a commitment to meeting and exceeding performance. Seeking to contribute my expertise to a customer-focused call center environment. Experience

Rural Carrier

United States Postal Service

Jul 2023 - Present (7 months)

1. Delivering mail and packages to residents and business within my assigned routes in rural areas 2. Plan and optimize delivery routes to ensure efficient and timely delivery of mail while covering the designated service area

3. Provide excellent service by addressing inquiries, resolving issues, and maintaining positive relationships with customers

4. Follow postal service regulations and guidelines, including safety, protocols, to ensure compliance with postal policies and maintain the integrity of the mail delivery process Appointment Setter/ Customer Service Representative Valley Integrated Pest Control

Aug 2022 - Present (1 year 6 months)

1. Schedule appointments for customers

2. Effective communication, empathy, and prompt resolution contribute to customer satisfaction 3. Create and send out invoices

4. Let employees know where and when they are needed 5. Answer questions cased on phone calls and letters received by members Shift Lead

Catering by Kevin

Mar 2018 - Aug 2022 (4 years 6 months)

1. Ensure compliance with health and safety regulations throughout the catering process 2. Coordinate with clients to understand catering needs and preference 3. Set and decorate catering venues according to client specifications 4. Manage kitchen staff and delegate tasks during events Education

Sanger High School

High School Diploma, General Studies

Antoinette Costa - page 1

Aug 1984 - Jun 1988

Skills

Empathy • Technical Proficiency • Communication Skills • CRM Software • Time Management • Active Listening • Problem Solving • Customer Service Antoinette Costa - page 2