User Support Technician / Cybersecurity Analyst

OMOTAYO DAVID

London, ON 437-***-**** ad3quv@r.postjobfree.com

Profile

Dynamic and results-oriented IT professional with a Bachelor’s degree in Computer Science and specialized certification in Information Security Management. Boasts 4 years of customer service excellence and 2 years of technical lab experience, demonstrating a unique blend of technical expertise and customer-centric approaches. Proven track record in troubleshooting, system setup, and providing comprehensive network and internet support. Eager to contribute to Starlight Investments CDN AM Group GP LP as a User Support Technician, leveraging strong problem-solving skills and a passion for technology to enhance user satisfaction and operational efficiency.

Experience

Skipthedishes Fulfillment Specialist

London, Ontario 2023 - Present

- Executed security monitoring and system setups, aligning with best practices for user support.

- Collaborated with teams to enhance real-time security alerting and data protection, ensuring user data integrity.

- Provided technical support and training to users, effectively resolving issues and improving user experience.

Abby-square Limited Customer-Centric security analyst

2019 - 2022

- Reviewed customer access permissions and integrated threat intelligence, enhancing security operations.

- Implemented multi-factor authentication and secure data handling practices, significantly reducing customer-specific risks.

Education

Fanshawe College, Ontario, Canada

Certification in Information Security Management, Minor in Python Programming Language 2023 - 2024

HEGT University, Benin Republic

BSc. Computer Science, Minor in Mathematics 2016 - 2019

Certifications

Security+ Certified

ISC2 Cybersecurity

Google Professional Certification

Skills & Abilities

Proficient in setting up and troubleshooting equipment and software for end-user support.

Skilled in communicating with users to identify and document issues, providing effective solutions.

Experienced in supervising technical support teams and participating in software redesign projects.

Adept at providing business systems, network, and Internet support, ensuring optimal operational performance.

Contact this candidate