CINDY BINGHAM

Fort Pierce, FL *****

772-***-****

ad3qqq@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly professional and expert Automotive Warranty Administrator with massive experience with warranty contracts, customer’s reimbursement, and training management/staff within a high volume environment in the auto industry. Results-driven with forward-thinking in organized approach to verifying details, follow up with manufacturers and sustaining high quality customer satisfaction. Proficient at evaluating customer needs and resolving concerns related to warranty coverage. Specialize in processing insurance claims and coordinating with warranty agents.

SKILLS SUMMARY

Leadership Detail Oriented Time Management

Team Collaboration Dependable Training & Development

Customer Service Critical Thinking Automotive Experience PROFESSIONAL EXPERIENCE

Gary Yeomans Palm Bay Ford 01/2023-10/2023

Sunrise Ford Fort Pierce, FL 10/2013-08/2022

Dyer Automotive Group Vero Beach, FL 12/2006-10/2012 John Jochem/Suburban Chevrolet Stuart, FL 10/1999-12/2006 Warranty Administrator

Reviewed 500 customer’s automotive service history monthly

Settled $300,000 to $500,000 warranty receivables monthly

Assisted management in policy adjustment decisions for goodwill

Evaluated warranty and transportation repair claims for proper completion and payment

Created purchase orders for all rentals and some for vendors when needed

Installed labor time guide updates monthly

Counseled management and fellow employees, on service and warranty policies and coverage

Trained upcoming Warranty Administrator using my years of service department automotive experience to assist and teach them to excel in the automotive field

Maintained good relationships with Parts and Services Department

Managed warranty parts identification and disposal

Assessed warranty claims and revised any errors

Supervised denied claims according to dealership and manufacturer stipulations

Followed-up on outstanding claims daily

EDUCATION & TRAININGS

Auburn High School Auburn, NY Diploma

Ford Motor Company Fort Pierce, FL Master Certified Warranty Administrator

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